Customer Service Manager

BRITTANNI SACKRIDER

• *** Pheasant Hill Drive • North Aurora, IL 60542 • • •

517-***-**** ************@*****.***

Experienced in staff management, operations, customer service, visual merchandising, sales and

event coordination, along with:

•Proven problem-solving, analytical, and creative thinking skills in a complex environment.

•Excellent interpersonal skills, oral and written communication skills.

•Ability to manage multiple projects simultaneously with a do-whatever-it-takes attitude.

•Strong versatility and adaptability; proven ability to interact with a wide variety of

personalities on all levels.

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PROFESSIONAL EXPERIENCE

Merchandise Presentation Supervisor, Banana Republic, Deer Park, IL

(2007-2009)

• Interviewed, hired, and trained a staff of over 25 employees. Administered, performance

evaluations, salary increases and promotions.

• Coordinated staff for daily operational activities and events; encouraged a productive,

team oriented, customer-centric environment.

• Delegated and monitored tasks to meet or beat intercompany deadlines.

• Analyzed comprehensive financial reports and determined product placement.

• Planned and organized seasonal floor-sets; including a daily focus on merchandise

management based on product sell-through.

• Hosted weekly business walk-through; created store visit reports based on feedback.

• Improved efficiency and productivity of shipment and inventory processes; enhanced

stockroom, and office organization.

• Composed and edited correspondence, memoranda, and managed event calendars.

Assistant Manager, Talbots, Schaumburg, IL (2006-2007)

• Coordinated the shift scheduling of full-time and part-time team members.

• Processed payroll and supply ordering; maintained appropriate quantities of business

supplies.

• Maintained appropriate fixture inventory through periodic maintenance and supply

ordering.

• Managed corporate-driven marketing events, seminars, and presentations for managers,

staff and clients.

• Fielded customer inquiries and concerns; upheld exemplary customer service standards.

• Performed daily opening and closing procedures

Merchandise/Customer Assistance Supervisor, Sears, Lansing, MI (2004-2006)

• Supervised and trained staff; coordinated daily business functions.

• Planned and executed merchandise moves through the use of floor plans and plan-o-

grams.

• Oversaw the successful production of seasonal fashion shows.

Visual Merchandiser, Forever Twenty One, Lansing, MI (2004)

• Maintained company merchandising standards through detailed and creative displays.

• Styled mannequins, shelf displays and merchandise shops.

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EDUCATION

Michigan State University, East Lansing, MI (May 2004)

B.S. degree in Merchandising Management

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TECHNICAL SKILLS

Microsoft Office Suite, POS, 55 WPM

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