Manager Customer Service
Resume:
James P. McNicol
*** *. ******* ******, ******, IL 60115
(ph) 815-***-****; (cell) 562-***-****
*********@*****.***
OBJECTIVE
To secure a full time position in a manufacturing environment as a production supervisor.
QUALIFICATIONS & EXPERIENCE
Supervisory, managerial and coordination
Production Manager, packaging (The Suter Company, Sycamore, IL; June, 2008 - September, 2009)
« Actively oversee the assembly and manufacture of shelf-stable food kits in a safe and quality manner
« Applied lean manufacturing and 5-S principles
« Generate packaging department’s manufacturing assembly schedule
« Review of updated sales schedule drives assembly schedule revisions
« Assign teams (includes assemblers and material handlers) and commit resources to support customer needs
« Coordinate with shipping & receiving scheduler to verify inbound and outbound loads
« Report to operations manager on the progress or exceptions to the assembly schedule
« Update department’s production data weekly for company management’s lean meeting
« Conduct regularly scheduled communications meetings with subordinates
« Motivate, coach and encourage individuals and teams in the performance of their jobs
« Accomplishments and challenges:
« As part of a lean team partnering with QC, generated four SOPs upgrading the manner of in-process
inspection of a variety of assembled kits
« Led assembly teams to exceed customer expectations with the completion of two very large orders ahead of
schedule: sixty-plus truck loads (>547k cases) in November, 2008 and thirty five-plus truck loads (>412k
cases) in June, 2009
« As part of a lean team, developed and applied SOPs for operation of new assembly/packaging equipment,
assigning positional responsibilities
Customer Service & Installation Manager (Carlson’s Floors, Geneva, IL; Feb., 2005 - March, 2008)
« Reviewed jobs with scheduling and installers for understanding of necessary material and labor
« Managed installers and monitored progress of jobs throughout each day
« Aggressively supported installers on all work-in-progress to minimize downtime
« Reviewed and scheduled service tickets; facilitated issues during resolution process
« Accomplishments and challenges:
« As a team member, managed the relocation of the warehouse in Feb., 2006, concurrent to the ongoing
installation schedule and receipt of material
« Acquired a basic knowledge and understanding of various flooring products, materials and processes
Pilot Plant Coordinator (Mars Pet Care, Vernon, CA; June, 2000 - Feb., 2005)
« Led and motivated associates and managed task teams on a daily basis
« Assigned teams and committed resources
« Generated and published a weekly plant schedule
« Proactively maintained a correct inventory to support all pilot plant activities
« Generated purchasing documents in support of pilot plant needs; processed receipts and invoices for same
« Served as a liaison between the pilot plant and other R&D groups
« Accomplishments and challenges:
« Helped oversee the production of liquid palatinates, supporting sister units in manufacturing
(total of 540 metric tons over a fifty-four month span)
« Supported sales and marketing by producing and shipping samples of new wet products (six varieties;
1800 cases) and dry products (4.6 metric tons) for consumer testing
« Assisted with processing and evaluation of raw fish samples, representative of about 150 metric tons per
week, in support of the commercial department and sister units in Asia
James P. McNicol
Production Control Specialist (Hughes Aircraft Co., Fullerton, CA; May, 1980 - July, 1989)
« Verified requirements for deliverable parts and assemblies, including all make and purchased items
« Approved/generated orders for material; verified schedule will support customer needs
« Monitored progress of all make items through manufacturing process
« Interfaced with supervisors and managers to ensure that deliveries would support schedule
« Expedited where necessary
« Monitored progress of purchased items
« Interfaced with purchasing reps to ensure promised deliveries would support schedule
« Received commitment to expedite critical items
« Reported regularly to departmental and program management regarding progress and/or concerns
« Accomplishments and challenges:
« Reduced impounded work for a consuming department by over ninety percent in less than twelve months’
time as a member of the fabrication department’s task team
« Instrumental in delivering forty-six radar systems to the U.S.-D.O.D. on time during a span of twenty
months; fifteen percent of the systems were delivered ahead of schedule
« Received letters of appreciation and recommendation for contributions
FOOD PRODUCTION EXPERIENCE
R&D (pilot plant) technician and food production technician
Pilot plant technician (Mars Pet Care, USA, Vernon, CA; Feb., 1993 - June, 2000)
« Stringently adhered to trial request instructions; accurately recorded pertinent trial data; submitted samples and
data to requestor(s)
« Experienced in the use of dry ingredients’ batching and blending equipment
« Experienced operator of food extrusion equipment - single screw, as well as twin screw
« Working knowledge as an operator of steam retort cooking vessels
« Familiar with the principles of HACCP and GMP
« Familiar with sanitation and pest control requirements
« Experienced forklift operator
Cannery / production technician (Mars Pet Care; Oct., 1989 - Feb., 1993)
« Experienced and licensed operator (through state of CA) of continuous cooking, hydrostatic retort
« Working knowledge as an operator of filler/seamers, labeling equipment, casing/wrapping equipment and
automatic palletizers
« Experienced operator of empty can de-palletizers
OTHER WORK EXPERIENCE & ADDITIONAL SKILLS
Plastics’ fabricator (Hughes Aircraft Company, Fullerton, CA; May, 1976 - May, 1980)
« Experienced in the use of a wide variety of adhesives and substrates as they relate to assembly and
manufacturing
« Working knowledge of fiberglass lay-up and cure
« Ability to read manufacturing blueprints
Additional skills
« Ability to communicate in Spanish at a basic level.
« Experienced user of MS-Excel, Word and Outlook
Work experience summary in years
« The Suter Company: 1 year, 3 months (June, 2008 - Sept., 2009)
« Carlson’s Floors: 3 years, plus (Feb., 2005-March, 2008)
« Mars Pet Care: 15 years, 4 months (Oct., 1989-Feb., 2005)
« Hughes Aircraft Co.: 13 years, 2 months (May, 1976-July, 1989)
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