**** ********* **., *** # ***,

Chandan Sarkar East Lansing, Mi-48823, USA

541-***-**** (Cell)

abnk16@r.postjobfree.com

Summary of Qualifications

Over five years of user research, industry and publication experience in the domain of User Centered Design (UCD), Qualitative

and Quantitative data analysis, Requirement Engineering, Software Engineering, Software Development Lifecycle, Testing and

Customer Support.

Solid experience in end to end usability: requirement analysis, concept validation, recruiting participants, interviewing and

observing end users to understand need, developing UI Concepts, workflows, information architecture, writing design

specifications, usability study design, administering usability study, data analysis, brown bag presentations, writing reports.

Proficiency in API Usability: Cognitive Dimensions, Attention Investment Model SER.

Experience in using breadth of methodologies: field visits/observation, developing user personas, conducting focus groups,

usability testing, cognitive walkthrough, and contextual inquiry.

Strong proficiency in rapid UI design, Contextual Inquiry, Focus Groups, Surveys/Questionnaires, Personas, Diary Study,

Affinity Diagrams, Card Sorting, Scenarios, Rapid Ethnography, Video Editing.

Strong Skills in breadth of Evaluation Methodologies: Low-Fidelity Prototyping, Heuristic Evaluation, Think Aloud Study,

Cognitive Walkthrough, Keystroke-Level Modeling, GOMS, Wizard-of-Oz Prototyping, RITE.

Effective interpersonal skills and proficient in collaborating with cross functional teams, developers, Project manager, testers,

customers and marketing personals as well as a strong individual contributor.

Extensive experiences in the design of best practices for the remote/lab/web usability testing and evaluation using usability

tools.

Programming and project development experience using HTML, CSS, JavaScript, Java, C#, SQL Server, Flash,

Photoshop,UML.

Proficiency in Microsoft Office tools: Excel PowerPoint, Visio, MS-Project, uDraw (Graph), Visual Studio, Expression Blend.

Strong skills in using tools DatStat, Survey Monkey and data analysis using statistical tools SPlus, SPSS, Excel.

Work Experience

Microsoft Corporation Redmond, Wa Usability Analyst-II February 2008 – February 2009

Worked as a User Experience Researcher with the SQL-Server User Experience team.

Conducted Analysis Service 2008 remote benchmark study as a principal researcher, result showed a significant improvement in

the performance of 2008 Analysis Services occurred from the earlier versions.

Determined tasks to benchmark features in collaboration with product managers, feature owners and architects for SQL-2008

resulted improvements in scenario planning for SQL-2011.

Designed task book, administered usability test and performed data analysis for SQL Report Builder 2.0 study. The result

showed users spent 33% of time unproductively, resulting in significant UI design changes.

Collaborated with principal researcher, designers and product managers in conducting the usability study for a multi server

instance migration tool using RITE methodology which resulted in significant changes in the information architecture of the UI,

presented a brown bag to the senior management with a recommendation of cognitive walkthrough evaluation for the next phase

of design.

Developed a virtual lab setup for conducting remote studies, pilot tested the lab which included remote unattended participants,

documented the set up for other team members and then submitted an Interact-2009 paper with result.

Created a survey focusing on user profile, company profile, task and job role based on market segmentation and persona

audience to build a task-taxonomy data collection process for SQL-Server.

Tektronix Inc.,OR Software Usability Engineer June 2007 - September 2007

Performed the role of Usability Design Engineer across Component Engineering and Management Information Systems.

Gathered and evaluated requirement using UCD principles to automate various business processes, designed prototypes.

Evaluated Last Time Buy (LTB) Automation prototypes involving users developed automated solutions using JSP and e-Matrix

which resulted in a 25% of the time saving for consumers.

Augmented NPR email enhancement client features for the existing user interface using TCL, Perl, SHTML.

Business Solutions Group, Corvallis, OR Usability Design Engineer May 2005 - December 2007

Designed, implemented and evaluated multiple usability projects over a period of 2 years.

Project: OSU Cash Card (C# and SQL Server). July 06-September 06.

Designed cash card user interface and schema database to add cash and view existing balance for customers.

Developed stored procedure using transactions for credit cards via user interface using Ajax and Web 2.0 solutions.

Evaluated the interface with customers (load testing) and presently the system is live, functioning for the university dining

system

Library Book Locator, Oregon State University Researcher September 2006 - December 2006

Conducted user studies to understand existing users need to identify and locate books for Valley library.

Designed and evaluated low fidelity prototype for improvement of existing web User Interface.

Developed a PDA interface, and then conducted Think Aloud User evaluation and Heuristic Evaluation for the prototype.

Consumers’ Online Privacy and Mental Model, BSchool, OR Researcher September 2007 - December 2007

Conducted Questionnaire based study to understand user mental model for ecommerce websites.

Developed 5 step solutions for better privacy protection model for existing browser display for user.

A Case Study: Predicted behavior of Software Development model for Task-Tracer Online Recommendation System,

Oregon State University Researcher March 2007 - March-2008

Designed and evaluated a Questionnaire based case study to understand communication process for Task-Tracer.

Developed coding schemes, predicted overall software development process in terms of Extended Attention Investment model.

Nebulla Computech Pvt. Ltd, India Usability Project Coordinator June 2002 - March 2005

Project: SAHYOG Online Trading System. (JSP and MS-Access). July 03- March 05.

Contributed as a project coordinator, involved in the design, technology and business logic implementation.

Tested the client side using black box testing with various test inputs.

Education

Michigan State University, East Lansing, MI PhD. June 2009 –

Present

Pursuing PhD in Electronic Media and Information Science.

Oregon State University, Corvallis, OR Master of Science March 2005 - December 2007

Master of Science in Computer Science with a strong Human Computer Interaction and UCD focus (GPA 3.71).

Emphasis: Web Technology, Privacy, HCI Security, Human Computer Interaction, Usability Engineering, Software

Engineering.

Master’s Thesis/Research Project

Monitoring end users’ privacy using iWatch web crawler December 2005 - December 2007

Developed a web crawler named “iWatch” using Java, designing iWatch database in MYSQL to serve as a source of basic

statistics on the state of privacy, security, and data collection practices on the web.

Mapped the crawled pages with links to geography totaling 618068 pages with 53605 domains, analyzed privacy

Relevant indicators like cookies, webbugs and popups using data mining techniques, 3 consecutive years of research results were

presented at Federal Trade Commissions Workshop (FTC), Washington D.C on November 2007.

HCI Workshop Exposure

Attended hands on Usability testing and Usable IT Security Management training organized by CyLab at Carnegie Mellon.

University (in June 2007).

Publication

Appeared in Proceedings of the symposium on Usable privacy and security, Vol. 229, Pages: 29 - 40, ACM Press-2007,

Tracking Website Data-Collection and Privacy Practices with the iWatch Web Crawler.

Appeared in Annual Joint Conference Integrating Technology into Computer Science Education, Dundee, Scotland, ACM

SIGCSE Bulletin(December Edition)pp 224-237,ACM Press-2007. The role of social networks in students’ learning experiences.

Appeared in Conference of Software Engineering Research and Practices,2009 WORLDCOMP, 2009, Las Vegas, Nevada, July

13-16 pp 195-202,2009 Finding Answers: A case study on communicating knowledge within a software development team.

Professional Achievements

Selected as a paper Reviewer for CHI-2009, Served as a student paper reviewer for CHI-2009/2008, Former member of IEEE,

Oregon State University Chapter.

Additional work experience and references can be provided upon request.

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