Customer Service Representative
Resume:
Cathy Horton- Johnson
Buford, GA 30519
Objective: Seeking a position utilizing my Administrative Supports skills, Collection/ Customer
Service and Accounting skills.
EXPERTISE Computers: Office:
1Microsoft Excel Front Office Assistant/Reception
2SAP Ten-Key
3Outlook Reconciling General Ledger
4WordPerfect Customer Service Representative
5Peachtree Accounting Reports for Management
6MAS 90 Ordering Supplies
7Lawson Process Purchase Orders
8JD Edwards Process Credit/ Debit Memos
EXPERIENCE BioLab, Inc. Lawrenceville, GA Contract Position
Accounts Receivables Specialist/ Collections 04/09-11/01/09
Collection calls on all past due accounts using aging report.
Cash Posting and Reconcile customer accounts and research documents
for discrepancies
Coding and data entry of billing invoices in SAP Accounting System. Process holds on
customer accounts.
Air Products Healthcare/ Seating and Mobility- Atlanta, GA Contract Position
Collection Rep. / Cash Applications 11/08-04/09
Responsible for the accurate posting of all payments received, adjustments and transfers
to the computer system prior to month end. Ensures payments are posted to computer and
checks/cash deposited into the bank account are in balance. Reconcile unapplied money
monthly. Handle all inbound and outbound collection calls for patients.
Team Alliance-Verizon- Suwanee, GA
Account Representative/ Customer Service Representative 4/07-10 /08
Owns end-to end order management including order entry, order
changes, order cancellations, expedited orders, emergencies, etc.
Negotiates with influences suppliers (order minimums, returns, alternates, etc)
proactively communicate with customer on delinquent accounts. Documents all customer
interactions and order discrepancies issue credits.
Escalate problems, issues, opportunities in support of customer. Offers alternate/
substitute product according to established practices. Act as a subject matter expert for
composite, copper or other general merchandise.
Call center environment.
NIIT Technology Sandy Springs, GA
Accounts Payable Specialist/ Accounts Receivables 12/06- 2/07
Process Payable Invoices utilizing data entry skills
Print Checks, Vendor Maintenance
Coding Invoices, Process Wire Transfer, Expense Reports
Manage deductions and cash on accounts
Write off deductions and discounts
SILENT GLISS-USA Loganville, GA
Accounting Specialist /Customer Service Rep. 1/2006-7/07
Process Purchase Orders and support receptionist with correspondence and other
administrative duties. Interact daily with vendors and customers inquiring on orders
and discrepancies via telephone/ email. Audit travel expense report for sales team and
process check runs weekly. Research and resolve problems with little or no
supervision. Order office supplies weekly for department. Calculate payroll for bi-
weekly employees. Solicit customers via outbound calls for new business. Assisted
Sales Department with order taking and quotes.
INTERACTIVE GRAPHIC COMPANY Roswell, GA
Accounts Payable/ Customer Service 2/00-1/06
Front office receptionist processed daily bank deposits and data entry. Accounts
Payable invoices utilizing my 10 key skills. Assist vendors with inquiries on their
account. Compile various reports, open and distribute mail to all departments. Order
supplies for employee. Setup accounts for new customers and credit applications.
Answered all Customer Service calls from customers
EDUCATION Baker College Online- Flint, MI
Major: Human Service; Minor: Sociology
Contact this candidate