Customer Service Manager
Resume:
MICHELE M. VILLA
Naperville, IL 60540
708-***-**** – cell
*************@*****.***
SUMMARY OF QUALIFICATIONS:
• Twelve years experience in a Purchasing office
• Dependable, stable and reliable employee
• Highly developed organizational and prioritization skills
• Ability to grasp and react to complex challenges
• Learns new processes quickly and accurately
• Detail oriented, ambitious with great positive attitude
• Made2Manage System software experience
• Motivated self starter who works well independently as well as with others
SKILLS SUMMARY:
Oct 1997 to present: Procurement Assistant @ TDC Filter Mfg in Bolingbrook, IL Duties include
being assistant to the purchasing manager. Purchases of raw materials for manufacturing and all
requisitioned items from the entire company. Reviews reorder reports, and past due purchase order reports.
Maintains and reviews company reports pertaining to purchasing, receiving, and inventory. Has daily
contact with vendors. Sends out, reviews and submits RFQ’s. Receives in samples from vendors and
works with quality to approve. Works with marketing dept. to place orders for all advertising for the
company including on-going ads in magazines, photo shoots, etc. Reviews and maintains annual planned
maintenance contracts. Interacts daily with production and other department supervisors. Reviews
company receipts and approves vendor invoices. Enters and keeps track of inventory transactions. Places
orders for and follows up on all buy-out items. Checks inventory availability for all production jobs.
Maintenance and revising item masters on existing and new parts, including updating price decreases and
increases. Processes all RTV’s and follows through for credit or replacement. Other various data entry,
and maintenance of various logs and charts (excel, word, access) pertaining to inventory and purchasing.
Sept. 1995 to Oct. 1997 – Front Desk Receptionist @ TDC Filter Mfg. In Cicero, IL
Duties included answering heavy traffic phone lines, typing and sending out all correspondence to
customers for account executives as well as for president, vice president and customer service manager.
Also was responsible for watching security monitor. Greeted and directed all visitors to the company as
well as distributing all incoming mail, familiar with office postage machines. Distributed office memos
and monitored some office supplies.
Aug. 1994 – Sept. 1995 – Sales Specialist @ Bloomingdales, Chicago, IL
EDUCATION:
• Currently attending Elmhurst College pursuing BA in Business Admin.
• Morton College - 1993
• Graduated from Morton East High School - 1992
• Completed various computer software courses which include Word, Excel, GroupWise and Outlook,
Power Point, Quick Books and Made2Manage (ERP) software
OBJECTIVE:
A purchasing position in an exciting fast paced environment where my ability to complete multiple tasks
quickly yet accurately will be utilized. Also, to be able to use my creative problem solving skills, along
with my knowledge of office and purchasing functions and processes within a team environment.
Contact this candidate