Project Manager Software

Joan Koehler

***** *. ******** *****, *******, Illinois 60643

773-***-**** *****@**********.***

Senior Technical Writer/Documentation Project Manager

Award-winning writer and project manager with proven ability to create user-friendly materials in both

online and print formats. Skilled at working with technical experts and customers and analyzing business

processes. Experience in both corporate and consulting environments.

E xperience

11/08 – 5/09 BlueStar Energy Systems, Chicago

Documentation Consultant

Developed Help system prototypes and procedural templates for alternative electricity company.

Interviewed SMEs, worked with developers and business analysts, and wrote detailed instructions for

system administrators and users. Accomplishments:

• Compared available Help tools and customized the format and design of selected tool for company

use with NextStar Energy Management System.

• Wrote Weather Data and Forward Curve price Help modules; worked with project manager to

develop requirements for Historical Usage and Forecasting units.

• Created standard operating procedures covering both business- and system-related aspects of

W eather Data module. Topics included managing weather vendors and nodes, creating reports, and

troubleshooting alarms.

6/05 – 12/06, 5/07- 6/08 UBS, Chicago

Technical Writing Consultant (Data Inc., Montvale, NJ)

Wrote, edited, and formatted all Global Network Control Center (GNCC) procedures and created five IT-

related intranet sites. Revised white papers and presentations; created change management charts,

process diagrams, and interactive online forms; constructed Access database queries. Accomplishments:

Created and maintained GNCC, Americas Regional Operations Center, Connectivity Service

Delivery, Global Problem and Change Management, and Americas Circuit Provisioning intranet sites.

Developed New Hire training modules for Chicago and Indian network teams.

Trained users in content management system and developed materials illustrating its application.

Participated in weekly meetings of Global Operations Manual committee.

12/06 – 5/07 CS STARS, division of Marsh & McClennan, Chicago, IL

Senior Writer, Documentation Department

Write Help documentation on complex insurance software; revise and create Quick Reference Cards for

customer training. Accomplishments:

Added new features to Audit 6.4 and 6.5 WebHelp; converted all Help documentation from RoboHelp

HTML to Flare XML Help system.

Inserted enhancements in Enterprise 2.0 WebHelp; maintained project spreadsheet used for tracking.

Developed four new Quick Reference Cards and converted all cards from Word to Quark 5.0.

Joan Koehler Page

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3/01 – 6/05 Borland Software, Chicago, IL

Lead Writer, StarTeam Documentation

Responsible for on-time delivery of all print and online documentation for StarTeam, a source control and

team collaboration product offered by internationally known software company. Application has five

separate modules and operates on Windows, Java, and Web-based platforms. It produces $7M annual

revenue and supports 500+ customers. Accomplishments:

Received Borland Outstanding Employee Recognition Award, July 2002.

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Converted three proprietary WinHelp systems into single RoboHelp HTML Help system; reorganized

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and revised 690 topics for internationalization project.

Updated StarTeam Web Edition and StarTeam Eclipse online Help systems.

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Manage revisions for eight StarTeam manuals, incorporating new features and improving readability.

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3/00 – 11/00 Xqsite, Inc. (division of Divine InterVentures), Chicago, IL

Content Analyst/Senior Writer

Worked with clients of Internet consulting company to define services and user interfaces for e-commerce

W eb sites; developed both interactive and descriptive Web site content. Edited company strategic

methodology, white papers, proposals, and newsletters. Accomplishments:

Wrote all copy for CapacityWeb site (named best manufacturing site by Forbes, May 2000), resource

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for metal fabrication customers and vendors.

Developed materials for eFiltration.com, business-to-business wholesaler of industrial filters, and

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Business Logic, financial services company.

6/98 – 3/00 Technical Persuasion, Chicago, IL

Freelance Writer

Write online and print materials for over 24 Chicago-area companies offering technical products and

services. Accomplishments:

Produced five user manuals on David Bruce & Company’s futures and options risk analysis software,

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used by American Stock Exchange, Harris Trust, and Susquehanna Investment Group.

Created Web sites for LicenseTech.com (software services), Cognitor, Inc. (artificial intelligence

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product), and J. H. Chapman Group (investment bankers).

Conducted customer interviews and developed 11 case studies for SPSS, statistical software

company. Subjects included British Telecom, Ontario Ministry of Health, and NFO Worldwide.

5/97 – 6/98 Lakeview Technology, Oakbrook, IL

Senior Writer

Wrote articles, press releases, case studies, and brochures on MIMIX, the leading availability

management software solution for the IBM AS/400, and other data replication products. Managed

company press lists; responded to media queries. Accomplishments:

Interviewed Bayerische Landesbank executives and created "The Challenge to Business Continuity:

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Technology-Related Risks" white paper, winner of IBM's Business Recovery Services Award, 1998.

Consulted with IBM’s AS/400 Division and produced article on use of MIMIX to maintain the

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continuity of company’s Web site.

Joan Koehler Page Three

6/94 – 5/97 Platinum Technology, Inc., Oakbrook Terrace, IL

Marketing Writer

Wrote corporate communications for software company providing integrated solutions for mainframe,

midrange, and PC/LAN computing environments. Accomplishments:

Created and revised brochures and fliers for over 20 database management, software development,

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and business intelligence tools. Interviewed engineers; co-ordinated strategy with marketing

managers; worked with graphic designers to illustrate concepts.

Contributed articles on new products to Platinum Edge quarterly magazine (circulation 120,000);

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edited Technical Tips newsletter.

9/90 – 6/94 Computer Power Group, Oakbrook, IL

Technical Writer/Business Analyst

Wrote instructional materials for clients of large Midwestern consulting company. Accomplishments:

For Blue Cross/Blue Shield of Illinois, wrote Small Group Billing and Membership and Issue System

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Manuals; developed all materials for Illinois Comprehensive Insurance Plan, including 84 customer

service letters, 33 business procedures, and numerous forms.

For Harris Bank and Trust, interviewed subject matter experts and developed over 35 business

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procedures for security movement and control area to facilitate adoption of ATLAS system.

8/88 – 7/90 American Hospital Association, Chicago, IL

Technical Writer and Editor, Healthcare Administrative Services

Created print materials explaining healthcare productivity and cost data to mainframe program

subscribers. Accomplishments:

Revised all manuals for Monitrend II, major product upgrade that generated three levels of reports.

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Analyzed data trends in healthcare finance and productivity to write monthly newsletters.

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Education

Bachelor of Arts in English, Kent State University, Kent Ohio

M.S. in English, University of Wisconsin, Madison

Continuing education: FrameMaker, HTML, CSS, and XML classes

Software Knowledge

Adobe Acrobat MadCap Flare Help System Quark 5.0

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Adobe FrameMaker Microsoft Access RoboHelp Office

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Adobe InDesign Microsoft Excel SnagIt

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Adobe PhotoShop Microsoft Power Point StarTeam

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Visio

Macromedia Home Site Microsoft Word •

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Platforms

Client/Server Web-based Windows

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Java IBM Mainframe and AS/400 Linux

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