Human Resources Project Manager

MARIA R. LIOS

**B Valley Road

Clark, New Jersey 07066

Home: 732-***-**** E-mail:***********@*****.***

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Results-oriented professional with highly effective training, communication, and project

management skills. Adept at creating and writing/editing customer and employee

communications. Versatile individual who can work in a team or in a self-directed environment.

ADP RETIREMENT SERVICES, Florham Park, NJ 2006 - 2008

Marketing Specialist/Project Manager, Product Promotions

Analyzed and tracked fluid parts of projects, products, and training programs to assist marketing and sales

managers to meet goals and deadlines. Managed budget and created internal processing procedures.

- Trained sales force in providing required educational seminar documentation

- Revised ongoing product updates to training seminar presentations.

- Assisted sales representatives to earn certification credits and ensure compliance with audit requirements.

- Managed legal and compliance reviews of marketing, sales, and training materials.

- Collaborated with inter-company business units to identify ongoing product updates.

- Provided sales representatives with a tool to show customers ADP’s most up-to-date product features.

- Quality Reviewed online campaign pilots to ensure working web links and effective screen navigation.

- Developed direct mail campaign measurement reports.

- Analyzed lead generation results and identified opportunity areas .

- Coached marketing managers on meeting monthly budget plans for $6.2 million budget.

- Resolved budget discrepancies and helped team come under plan at $5.2 million.

Marketing Specialist/Relationship Manager, Alliance Marketing 2001-2006

Functioned as point of contact for external business partners selling ADP retirement plans.

Collaborated with partners to identify ways to provide better customer service, increase lead

generation, and develop/market new product features.

- Developed relationships with alliance partners. Suggested ways to improve programs to increase

customer

satisfaction and retention. Received two bonuses for highest partner satisfaction scores.

- Worked with alliance partners to create marketing materials that showed their special services while

having the ADP look and feel. Received numerous feedback calls from sales representatives and partners

for consistently representing all parties’ interests.

- Functioned as Editor-in-Chief of the associate newsletter. Collaborated with management and associates

to determine newsworthy items to increase employee awareness. Was given special recognition award by

Human Resources for helping to raise employee motivation.

PRUDENTIAL INSURANCE COMPANY OF AMERICA 1998-2000

Associate Manager, Marketing and Customer Management, Newark, NJ (1998 - 2000)

Led special project team to create marketing and customer focused communications. Chaired

committee to improve employee satisfaction. Managed implementation of Town Meeting logistics,

agendas, and speaker selections. Participated on recruitment task force to identify and obtain talented

employees.

- Managed and led team to analyze and redesign The Life & Annuity Values Quote Statement that

Prudential generated to 1,000,000 customers. Researched insurance regulations, prepared focus groups,

and developed business requirements. Partnered with Operations to ensure appropriate implementation of

the Values Quote Statement. The resulting statement was a winner of the Dalbar Seal, a financial industry

award to recognize statement excellence. Requested for other projects as a result of this project.

- Participated on the committee that monitored the best practices of the department’s analysis, design,

approval, implementation, and training phases of the communication redesigns.

MARIA R. LIOS

92B Valley Road

Clark, New Jersey 07066

Home: 732-***-**** E-mail:***********@*****.***

______________________________________________________________________

Associate Manager, Business Measurements–Human Resources, Newark, NJ (1997 – 1998)

Identified measurement targets for best practices of Human Resources functions.

- Resolved budget discrepancies for various Human Resources sites and recommended cost saving

solutions when negative variances applied.

- Planned strategy and provided direction to Human Resource senior management for compiling corporate

statistics and narrative to report in Affirmative Action Plan. Measured integrity of diversity information.

- Managed employee data, analyzed trends, and proposed ways to maximize efficiencies. Received praise

from CEO for recommendations proposed.

Supervisor – Investment Disbursement Control Unit, Woodbridge, NJ (1996 – 1997)

Controlled wire transfer process for the enterprise. Successfully led wire transfer staff of four

through system conversion from Morgan Bank to Bank of New York.

- Developed process to transmit urgent wires which won Business Unit Award for saving company

$1,000,000.

- Reduced fraud occurrences by confirming authenticity of daily wires totaling $3,000,000,000 -

$5,000,000,000.

Compensation Specialist – Human Resources, South Plainfield, NJ (1993 – 1996)

Managed the executive management compensation bonus process. Compiled and analyzed salary surveys.

Participated on rewards and recognition teams.

- Benchmarked survey results and recommended and processed increases for associates with salaries

below

market values. Recommended application of consistent compensation methods.

- Participated on committee to create new reward programs. Resulted in improvements made to already

existing programs.

- Developed and participated in recruitment program to increase field headcount. Resulted in increased of

300 candidates for agent positions.

Supervisor/Underwriting Assistant – International Department, Newark, NJ 1991 – 1993

Processed new and renewal underwriting offers for Property, Casualty, Marine, Aviation, and Satellite lines

of treaty and facultative business.

- Hired, trained, and supervised technical staff of two to support underwriting business.

- Revamped workflow procedures to increase the daily work volume by 25%.

- Collected $300,000 premiums by resolving Accounts Receivable/Payable discrepancies.

EDUCATION / TRAINING

BA, English Writing Program, Kean University, Elizabeth, New Jersey, Graduation 12/08

AA, Business Management, Union County College, Cranford, New Jersey

Rutgers Human Resources Management Certification, Rutgers University, New Brunswick, NJ

Training: Benchmark Training, Managing Operations, Elements

of Project Management, Project Leadership, Management, and

Communication, Strengthening Analytical Thinking Workshop

COMPUTER Microsoft Windows NT and LAN environments

SKILLS Dataease, WordPerfect, Lotus 1-2-3, Visio, Access

Microsoft Project, PowerPoint, Excel, Word

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