Project Manager Engineer

Nicholas C. Mollberg

Austin, TX ***** ****@************.*** 512-***-****

** ***** ******** ********** - ******** Education with a Focus on Technology - Devoted to superior IT solutions

OBJECTIVE: To analyze and understand complex business problems in order to design, develop and

implement unparalleled software solutions – bringing value to customers through technology.

Relevant skills and qualifications:

10+ Years

• Project Management/Project Lead experience with regular client interaction

• Building deeply collaborative relationships with coworkers, customers and external partners

• Full SDLC experience: design, planning, support, testing and customization

• Creating dynamic and robust web applications (HTML, CSS, XML, ASP, PHP, JSP)

• Developing modular applications & reusable code – object oriented & procedural programming

• Designing applications for Business Intelligence & Analysis, for internal and external customers in

Accounting, Finance, Management, Marketing and HR across many different industries

• Conducting data analysis – deriving understanding and information from myriad sources of client data

5-6+ Years

• Gathering business requirements, drafting design documents and technical specifications

• Process and Dataflow modeling using UML, experienced with tools such as MS Visio

• Relational Database design, modeling, deployment with MSSQL & Oracle PL/SQL

• Protecting data integrity, system stability through clustering, blade servers, farming, co-location

• Building and maintaining web servers to support .NET, IIS, Sharepoint, SQL Server

• Working with .NET environments, C#/VB/ASP and all components of the Microsoft Technology Stack

• Data integrations via multiple integration engines, between internal and third party sources

• Extensive use of VSS and bug tracking tools, well versed in automated application testing

• Functioning as liaison between internal technical resources and internal/external business users

PROFESSIONAL EXPERIENCE

S3 - Manager, Customer Advocacy & Senior Business Analyst (09/08- Present) Austin, TX (50% Travel)

• Managed client relationships to gain deep understanding of business processes and problems.

• Sustained and grew projects which billed in access of $200K in monthly recurring revenue, worked

to drive new revenue by seeking out customer problems in need of solutions and expertise.

• Regularly embedded at customer sites to elicit requirements and foster relationships with client

stakeholders and third party vendors, worked tirelessly to become a trusted advisor to

clients/partners.

• Researched details of customer challenges, excelled at distilling complex issues into concise action

plans.

• Supported Global 500 companies, including British Telecom and Procter & Gamble, working with a wide

variety of technical and business users in countries all over the world.

• Produced Business Requirements Documents/Functional Specifications, Statement of Work

documents.

• Advised management and customers in technical sales discussions, negotiated solutions pricing

models.

• Developed and improved end user training material, conducted regular product demos and both

remote and in person training sessions, incorporated user feedback into product enhancements.

• Proactively managed project timelines, working to prioritize internal utilization of resources for competing

projects, coordinated efforts to streamline development tasks and shorten delivery timeframes.

• As part of a complex Telecom outsourcing data integration (for over 200 telecom suppliers) - designed,

developed and implemented a Telecom Expense Management platform with over 25K end users.

• Engineered and delivered a client data warehouse and custom Business Intelligence reporting platform

using PLSQL Developer, Java and an internal web-based reporting engine.

• Using customized adaptations of Agile Development Methodology, coordinated with internal

development and quality assurance teams to convey business user needs and rapidly develop and

deploy solutions.

PROFESSIONAL EXPERIENCE (Continued)

Education Finance Partners - Consultant/Web Developer (08/06-08/08) Austin, TX

• Collaborated with internal customers and financial institutions to determine complex financial rule sets for

evaluating potential borrowers, worked with finance department to ensure legal obligations were met.

• In partnership with internal stakeholders, met with colleges and universities to develop and implement

student loan packages, each custom tailored to the unique needs and concerns of the customer.

• Managed all aspects of web and application development, adhered to best practices and to SDLC

methodology, provided supplemental QA and production support.

• Collaborated on the development of a new Loan Origination Platform using Provenir Studio, created

customized landing pages for thousands of schools and lending institutions across the country.

• Directed search engine optimization (SEO) implementation, resulting in a 30% increase in loan volumes.

• Utilized Visual Studio and Eclipse Ganymede and HTML/JS/CSS /XML(AJAX) to develop robust and

highly scalable web based student lending applications

• Oversaw migration of application framework from .NET/IIS to Apache Tomcat with JSP.

• Interfaced with QA to discuss change management, conducted unit testing & load testing.

• Managed codebases for multiple environments with Subversion for versioning and release management.

• Created Business Intelligence tools and reports using Crystal Reports and Business Objects.

• Created and consumed web services for interfacing with multiple 3rd party systems and platforms.

• Developed CMS enabled portals for project management and corporate Intranet & Wikis.

Global Secure Systems - Web Developer (6 month contract 02/06-08/06) Austin, TX

• Interfaced with the Department of Homeland Security on BioWatch - a Biological/Chemical weapon

detection system, managed enhancement requests to web portals for first responders.

• Used SharePoint and other web collaboration tools, developed several procedures for information disbursal

in the event of a positive detection (terrorist attack or industrial accident.)

• Worked with epidemiologists and the CDC to determine course of action for different biological and

chemical agents, updating responder notification plans accordingly.

• Managed company web presence, customized portals for individual states and government agencies.

Epicor Software Corporation - Consultant/Technical Sales (03/05-02/06) Irvine, CA (100% Travel)

• Personally responsible for generating $250K in billable hours/revenue each quarter (1 Million, annually),

regularly exceeded quota while maintaining exemplary customer satisfaction record.

• Managed a nation wide client-base, effectively balancing the needs of multiple existing customers and

projects while meeting with new potential clients in a technical sales capacity.

• Scheduled and conducted site visits, conference room pilots, analyzed business models to effectively

determine which product set was most appropriate for the customers needs.

• Conducted customer training sessions, drafted product manuals and shaped best practices.

• Led reviews of customer business problems, discussions of future projects and budgeting of both internal

and external consulting resources.

• Functioned as member of technical sales team, responsible for generating revenue in software/service sales

to new and existing customers, developed enhancements based on customer feedback.

• Wrote extensive customizations to core products/modules using the .NET framework and multiple database

platforms, sharing code with the rest of the professional services organization.

Healthcare Intelligence Inc. - Application Engineer/Consultant (06/04-03/05) Austin, TX

• As project lead, regularly met or exceeded customer expectations, fulfilled functional requirements and

achieved milestones during an accelerated development schedule.

• Worked independently and with small, multi-skilled groups to engineer revolutionary new software and

solutions using the Microsoft Technology Stack – clients included doctors, hospital staff and IT directors.

• Using Sharepoint and the .NET framework, designed, developed and deployed highly customized web-

driven applications, provided enterprise level consulting services & support.

• Using C#, built CRM solution to address an ever growing need for improved customer management,

complete with interactive training program and support strategy to meet the needs of our diverse group of

customers and partners.

• Executed multiplatform data integrations using XML standards via MS BizTalk and XLink to merge

customer data with internal databases, creating a seamless flow of information between databases.

Smartech - CSI. - Systems Administrator/Web Developer (09/02-07/04) Austin, TX

• Using the .NET development environment, worked with Microsoft Great Plains to engineer custom CRM

modules and redesign existing program functionality (Using VB.NET and Dexterity.)

• 24/7/365 Website support and solutions development, content engineering and maintenance. Responsible

for corporate web presence and intranet, as well as contributing content and functionality to client sites.

• Worked on .NET and web development projects for state and local governments, private firms.

• Acted as field project manager for systems implementation in state and federal government installations,

supervising teams of 2-5 individuals with planning and executing installations.

• Designed and Implemented SQL Server Clusters, Exchange/IIS Server solutions.

• Performed full SQL 2000/2003 administration and supported development and integration of multiple

financial, service management and manufacturing system modules.

ClearOrbit - Information Technology Consultant (04/99-10/02) Austin, TX

• Developed internal web presence, created applications for timesheet/expense submittal worked with

finance department to engineer custom reporting tools to convey budget information to department heads..

• Assisted with the development of warehouse management tools, experience with communicating between

handheld RFID scanners and backend servers.

• Build custom applications, ported existing applications to web driven platforms.

• Responsible for maintenance and monitoring of Windows 2000 server and desktop systems organization-

wide through both preventative and responsive technical support.

• Continued to improve upon and simplify existing backup procedures to effectively and reliably protect vital

data, dynamically expanded backup abilities with growth of company.

• Developed procedural documentation during and after implementation of new code. Documented new

procedures, appending instructions as changes to the environment or configuration were made.

EDUCATION

The University of Texas at Austin May 2004

Bachelors of Business Administration - Degree in Management of Information Systems

Coursework in:

• Strategic Information Technology Planning & Infrastructure Management

• Business solutions engineering with.NET/Database Design, programming with .NET/HTML

• Client Systems Development – worked extensively with clients to build custom applications

• Database Development, Modeling and Management - MSAccess/SQL and Web Connectivity

• Information Technology Software and Concepts - Web design & Office productivity

• Completed extensive coursework using the .NET platform, primarily using VB.NET

• Additional coursework in: Management, Communication, Accounting, Finance, Marketing

William B. Travis Communications Academy May 2001

Coursework in:

• Networking I/II/III and advanced independent study (Windows, Novell, Linux)

• Computer Programming I and II (C++, HTML and JavaScript – theory and practice)

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