Customer Service Manager
Resume:
Tonya Colley
Valley, AL *****
*******@*******.***
Dedicated customer service manager with 19 years of experience in high quality
customer service and a call center environment. Respected builder and leader of
customer-focused teams; instill a shared, enthusiastic commitment to customer service as
a key driver of company goal attainment.
Professional Experience
Computer Programs & Systems, Inc. Lanett, AL
Assistant Operations Manager 1/07 - Present
Interview potential candidates and hire them; handle all disciplinary actions
•
Perform a variety of human resource functions, including new employee paperwork, tax
•
forms, insurance forms, and employee stock investments
Manage and supervise a team of 85 customer service representatives
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Manage an outsourced group of 73 hospitals
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Develop and implement the training program for new employees
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Train new employees
•
LiveWorld, Inc Los Gatos, CA
Senior Customer Service Representative 1/04 – 10/07
Provide customer service to AOL members who were having issues with their member
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accounts or monthly statements
Provide technical support to AOL members who were unable access certain areas of the
•
site, who were having issues with their email, or any other computer problem dealing
directly with the AOL account or website
The Vendare Group Sherman Oaks, CA
Technical Support Representative II 1/02 – 12/03
Provide technical support for the online community
•
Filled out weekly reports to display online community trends regarding what the
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community is discussing at the time, areas of the site that seem very popular, and also to
spotlight member posts on the main page of the website to direct traffic to the message
boards
Education
Herzing University Madison, WI
Business Administration
• Studies focus on project management, accounting, team building, and leadership
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