Customer Service Manager
Resume:
Claire McSorley
Calgary, AB T2W6A1
Alternate Phone: 403-***-****
*********@****.**
Claire McSorley Human Resources, Payroll and Benefits
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A professional Human Resources, Payroll and Benefits Manager with extensive experience in
handling both Personnel and Corporate Markets.
With leadership responsibilities in improving company initiatives.
Who is Customer service oriented, ensuring all services meet the high standards of the
consumer. Working with other departments as a team to reduce costs, improve services to
employees and stream line processes.
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Skills & Accomplishments
Knowledge/Skills
* Comprehensive knowledge and skills on the ADP (US & Canada), Ceridian (Canada) Payroll Systems and Simply
Accounting payroll. SAP experience.
* Full HR/Payroll duties including, but not limited to, records of employment, T4‘s, year-end filing, 1099‘s, 401K,
RSP, Employee Share Purchase Plan, Canada Savings Bonds, Workman‘s Compensation (United States, Alberta,
British Columbia, Saskatchewan & Ontario), State filing and payroll audits for Canada and the US.
* International implementation, Expat Taxes, Ghost/Shadow payrolls multi countries.
* Union negotiations on behalf of the company.
* Insurance handling from the corporate side through to brokering for domestic & international policies.
* Working knowledge of accounts payables; accounts receivables; collections.
* Project coordination including organizing and negotiating quotations plus follow up.
* Able to strategize sales development, budgets and projections along with marketing programs and
presentations.
* Excellent negotiation skills with suppliers in relation to cost savings. Working with manufacturers and service
companies to offer the best quality at the best affordable costs.
* Excellent analytical skills to support company initiatives in all areas.
* Implementations to upgrade payroll systems.
Management/Leadership
* Payroll/Benefits, HR Manager, over seeing, approving Payroll for multiple divisions in Canada and the US.
Review and rebids of Benefits packages, IRS/Revenue Canada audits, WCB reporting, implementation of new
payroll systems (Great Plains to ADP Payspecialist, Payspecialist to Pay@work and people@work).
* Senior Executive Assistant to CEO and CFO which covered all the duties of a senior position covering reporting
systems; analytical information on staff turnover; research; corporate travel (domestic and international); leasing
(company fleet; office equipment; locations); plus charity and social function organization (US and Canadian
offices).
* Motivational leader: responsible for the management and supervision of other personnel.
* Company development: distinguishing new policies, devising launch and executing new policy changes.
* A leader and a team player in new Company initiatives.
* Developed and implemented training programs.
* Established and improved employee standards, which clarified procedures, increased job efficiency and
employee effectiveness.
* Continued professional development through experience and education that was an example for all employees.
Communications and Customer Service
* Building existing and new business relationships, resulting in improved customer retention and introduction of
new clients to products and services.
* Increased client satisfaction by consistently delivering high quality customer service, understanding client needs
and offering solutions; which reduced customer complaints and generated referrals.
* Well-developed problem solving and troubleshooting abilities, resulting in win/win solutions and continued
business relationships.
* Ability to respond to Customer needs and concerns in a proactive manner.
* Committed to provide quality customer service to clients.
* Excellent oral and written communication skills.
* Trained and proficient in Microsoft Programs.
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Experience
Pure Energy Services Ltd.
Payroll/Benefits/HR Manager
Canadian/US Operations
2006 - Present
Contract – Petro Canada/Suncor July – August 2009
UK Expat year end, start research and implementation of international
Payrolls in China and Norway
Innicor Completion Systems Jan 2006 – Sept 2006
Payroll and Benefits (Contract)
W. Chan Investments/Smitty‘s Canada, Calgary, Alberta, Canada Jan 2004 - 2006
HR/Payroll Manager (Full time)
Empire Kitchen & Bath Ltd, Calgary, Alberta, Canada (Full time) Jan 2003 – Dec 2004
Project Coordinator/Accounts Receivable/Payroll
Armax Security Systems, Calgary, Alberta, Canada (Contract) Oct 2001 - 2004
Business Development, A/P, A/R
(Contract Position)
Westco Security Service Corporation, Calgary, Alberta, Canada Jan 1998 - 2003
Senior Executive Assistant, HR, Payroll, Benefits Manager North American Operations
Scotia Insurance (Bank of Nova Scotia), Calgary, Alberta, Canada Mar 1996- Oct 1997
Personal Insurance Representative
Bishop Morrow Insurance, Calgary, Alberta, Canada
Insurance Broker & Payroll Administrator
Oakwood Developments Ltd, Calgary, Alberta, Canada
Site/Job Coordinator, Payroll, Accounts Receivable and Collections
Mid-Way Transport, Calgary, Alberta, Canada
Customer Service Assistant & Payroll Manager
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Contact
144 Woodmark Crescent SW, Calgary, Alberta. T2W 6A1. Canada
Home Phone: 403-***-**** Cellular 403-***-****
Email: *********@****.**
References:
David Edwards
Corporate Controller – Pure Energy Services
Calvin Elson
Production Testing General Manager
Pure Energy Services
Herb McAleenan
Drilling Manager
Ken Noland
CFO
Smitty‘s Canada
James MacPhail
Innicor Completions Systems
1 - 403-***-****
Alex Pecharich
Westco Security Services
Letters of Reference available upon request.
Contact this candidate