Technical Writer Software

nigelRICHARDSON

nigel

technical writing online help web design

SUMMARY

Technical writer offering twenty years’ expertise in producing technical documentation, user

guides, online help and web sites for software, hardware and engineering projects, working

as solo writer, lead or key team member. Specializing in online help for web-based software.

Proficient in all aspects of word processing, desktop publishing, web page design and training

curriculums.

CORE PROFICIENCIES

Technical writing and editing Online help Illustration and graphics

Website design and authoring Publication and document design Multimedia

Internal collaborative tools

TECHNICAL TOOLBOX

Captivate Confluence Corel Draw Dreamweaver Excel

Fireworks FrameMaker HTML/CSS Illustrator InDesign

JavaScript Photoshop PowerPoint RoboHelp SharePoint

Visio Windows Word

PROFESSIONAL EXPERIENCE

AFFINEGY Austin, TX (Home networking solutions) [01/09 – ongoing]

ONLINE HELP CONSULTANT

Created online help for InstaLAN 4 home networking solution using RoboHELP 8 and Adobe

Creative Suite. Customizing for specific client needs.

COREMETRICS Austin, TX (Leading provider of web analytics solutions) [03/05 – 01/09]

TECHNICAL WRITER

Responsible for designing, writing and maintaining online help (WebHelp and FlashHelp) and

user documentation for web-based behavioral analytics and precision marketing services.

Also created in-house documentation and interactive training material for developers and

customer-facing support.

COREMETRICS Austin, TX (Leading provider of web analytics solutions) [10/04 – 02/05]

TECHNICAL WRITER

Documented procedures, processes and policies for database migration, backup,

emergency and day-to-day data warehousing activities. (Contract Position through KForce.)

IBM Austin, TX (World's largest information technology company) [07/04 – 09/04]

TECHNICAL EDITOR

Rebranded and edited newly acquired training material. Converted it from PowerPoint to

FrameMaker. Created user documentation for in-house trainers. (Contract Position through

TEK Systems.)

PERVASIVE Austin, TX (Data management and transformation solutions) [09/03 – 07/04]

TECHNICAL WRITER

Researched and created documentation for data integration and migration products.

Created WinHelp and WebHelp online documentation using Word, RoboHelp and

FrameMaker.

Nigel E. Richardson 707 W. 30th, Austin TX 78705 512-***-**** ****************@*****.***

NE RICHARDSON LTD Various client locations, UK (Documentation specialist) [08/97 – 12/02]

TECHNICAL WRITER, ONLINE HELP DEVELOPER

Researched and wrote business procedures, online help, user guides, reference manuals and

training materials for computer hardware, software, networked systems and Windows APIs.

Created WebHelp, HTMLHelp and WinHelp systems using RoboHelp and Framemaker.

Trained and supported developers and non-technical staff to write similar documentation

using RoboHELP, Microsoft Office and other software tools.

Clients included:

– CHILD SUPPORT AGENCY: Edited and managed intranet business procedures, screen help

and field help for UK government’s child benefit system.

– NCR FINANCIAL SERVICES: Researched and wrote user guides, WinHelp and HTMLHelp for a

range of programming tools and Windows extended financial services.

– HOMEOWNERS FRIENDLY SOCIETY: Created Word templates and macros for generating

form letters and policy packs for customers with special reference to potential Y2K issues.

– SMART PEOPLETIME: Revised and edited online help and reference material for specialist

timekeeping and attendance software.

– NATIONAL AIR TRAFFIC SYSTEMS: Edited early design specification drafts for backup system.

– GEC ALSTOM: Researched, wrote and developed online help for power station relay

monitoring and offsite control packages.

– ENVIRONMENT AGENCY: Created and maintained library of standards and procedures for

rollout of new nationwide computer network when numerous government agencies

combined.

BACG Leeds, UK (Supermarket and warehousing distribution systems) [93 – 97]

SENIOR TECHNICAL WRITER

Directed activities of three staff technical writers and two contractors in writing and

producing documentation for data warehousing systems for supermarket and retail

distribution industry.

Created text, illustrations and graphics for sales and marketing materials such as product

descriptions, brochures, technical reference and presentations.

Oversaw transition from traditional, function-based, paper documentation to process-driven,

new media delivery systems such as online help and PDFs, improving delivery and usability.

DRIFTGLOW DATA Various client locations, UK (Documentation specialist) [89 – 93]

TECHNICAL WRITER

Researched and wrote user guides and reference manuals for hardware and software,

working alone or as key team member depending on client requirements. Clients included

LEGAL & GENERAL, UNISYS, ICL, BRITISH AEROSPACE and BACG.

BOS SOFTWARE London, UK (Portable business and office application software) [86 – 89]

TECHNICAL WRITER

Wrote user manuals for the entire range of BOS accountancy, business, office and

programming products. Developed text and graphics for sales and marketing materials.

EDUCATION

SHEFFIELD METROPOLITAN UNIVERSITY Sheffield, UK

HND - Applied Chemistry.

GUARDIAN COMPUTING Leeds, UK

City and Guilds - Technical Communication.

Nigel E. Richardson 707 W. 30th, Austin TX 78705 512-***-**** ****************@*****.***

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