Manager Customer Service

Curriculum Vitae

RENE TOONEN

** *********** **** **** ** North York ON M3A 2R4

Phone: ++1-416-***-**** E-Mail: ********@*******.***

MANAGER MANUFACTURING PROFILE

Over 10 years’ Management and leadership Experience in Manufacturing Operations,

in the Semiconductors Industries.

Managed Teams of 70+ and Led Improvement Projects to Successful Results.

Earned Recognitions Awards for Performance Improvements.

Accomplished, outcome-driven executive with year-over-year success in leading challenging

initiatives, with emphasis on manufacturing production and control, project development,

budget management, human resources and capital improvement. Fully computer literate,

including Windows OS, Microsoft Word, Excel, Power Point, Lotus Notes as well as proprietary

applications. Ability to quickly learn new hardware and software.

OBJECTIVE

A challenging position in a Manufacturing, Engineering, Operational environment where my

overall management and technical background, along with the leadership and decision making

capabilities, will be combined to render the most benefit to the company.

CORE SKILL AREAS

Operational Planning & Execution; Team Building and Leadership; Production Solutions Analysis

& Implementations; Six-Sigma & Lean Manufacturing Methodologies; Leading Edge Technology

Production Operations; Evaluation & Troubleshooting; Environmental Health & Safety (EH&S)

Management; Continuous Improvement.

PROFESSIONAL EXPERIENCE

“MANAGER MANUFACTURING”

Aug. 1998 –Sep. 2006 Philips Semiconductors Nijmegen The Netherlands

Plan, organize, direct, control and evaluate the operations of a manufacturing establishment.

Develop and implement plans to efficiently use materials, labour and equipment to meet

production targets. Plan and manage departmental budget 1.500.000 – 4.000.000.

Key Contributions & Achievements:

Achieved increase Line-Yield from 88% to 95%.

Increase efficiency of operations with 10% year-over-year.

Develop and implement a Continuous Improvement system by Six Sigma methods.

2 Times Award winning World finalist in the “Philips Quality Improvement Competition”.

“SUPERVISOR MANUFACTURING”

Aug. 1994 –Aug. 1998 Philips Semiconductors Nijmegen The Netherlands

Supervise and co-ordinate the activities of staff who operate machinery, fabricate, test, repair

and inspect parts, components and systems, under the direction of a manufacturing manager.

Establish methods to meet work schedules and co-ordinate activities with other departments.

Key Contributions & Achievements:

Achieved improvements in procedures decrease sick leave from 12% to less than 6%.

Successful implementation of “People Performance Management”.

Successful implementation of 5S program and Glass Wall Management System.

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RENE TOONEN

27 Valleywoods Road unit 15 North York ON M3A 2R4

Phone: ++1-416-***-**** E-Mail: ********@*******.***

RECENT EMPLOYMENT

“CUSTOMER SERVICE REPRESENTATIVE”

Dec. 2008 – Oct. 2009 Pro Assist Nederland Service Tiel The Netherlands

Responsible for ensuring that company’s customers receive an adequate level of service or help

with their questions and concerns. Present contracts from various Mobile Infrastructure

Providers, and collect payments for goods and services delivered.

“SUPERINTENDENT RESIDENTIAL”

Jan. 2007 – Nov. 2008 Philmor Group Inc. Richmond Hill Ontario

Primary responsibilities are maintenance, cleanliness and security of a residential condominium

complex. Carry out basic handwork and cleaning duties alongside responsibilities for heating,

lighting and maintenance of the residential pool.

EDUCATION

“INDUSTRIAL ENGINEER VOA1”

Dec. 1996 – Jan. 1999 Stichting College VOA Utrecht The Netherlands

Certificate: Industrial Engineer

“COLLEGE”

Sep. 1983 – Jan. 1985 Dutch Stichting College IVIO Utrecht The Netherlands

Diploma: Science; Chemistry; Engineering

“HIGH SCHOOL FOR TRADES & CRAFTS”

Aug. 1974 – Jun. 1978 Boulevard Heuvelink College Arnhem The Netherlands

Diploma: Professional Chef; Bakery and Pastries

“ENVIROMENT, SAFETY & HEALTH”

Feb. 2006 ESH Management RICAS Ede The Netherlands

Diploma: Safety Officer for Industrial plants & facilities

VOLUNTEER EXPERIENCE

I have served in “Her Majesty’s Royal Guards Regiment” in the Royal Dutch Army from 1981

until 1986. From 1986 until 2006 I have been a volunteer in the Royal National Guards.

NOTES

I am authorized to work in: Canada; European Union and Mexico for any employer.

My interests and hobbies are: Alpine skiing; Nature and Environment; Reading books; Travel.

My personal website is: http://www.linkedin.com/in/renetoonen

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