Manager Network

John K. Mathew

* ****** ******

Emerson, New Jersey 07630

MOBILE: (646) 248 - 6005 - EMAIL: **********@*****.***

SUMMARY OF QUALIFICATION

• VOIP: SIP, SDP, RTP, Asterisk, SIPxchange, Vonage Proxy, Dynamic Soft, RTP Relays, Cisco

Gateways, call routing, IVR design, and Nuance

• Networking: TCP/IP, Ethernet, DNS, DHCP, Routing, Firewalls, Network Design (LAN)

• Session Initiation Protocol (SIP), SIP User Agents, SIP Gateways, Media Servers

• Wireless Technologies: CDMA, EvDO, 1xRTT

• Mobile applications such as location based services, games, portals, etc…

• Product Management, Sr. Technical Engineer, Operations Management

• Extremely proficient with use & administration with Windows NT/2000/XP/95/98

• Knowledge of Linux & Solaris systems

• General Applications: Adobe Photoshop, Dreamweaver, Microsoft Office 97/2000, Visio

• Linux server side applications: Bind, MySQL, SSH, DHCPD, Postgres

• Web Technologies: Apache, Microsoft IIS

• Programming Languages: C/C++, HTML, SQL along with Some shell scripting

• Knowledge of collaboration tools such as Mediawiki, Twiki, SharePoint

EXPERIENCE

Two Shea Inc. May 2009 – Present

Product and Service Integration Consultant for Verizon Wireless Basking Ridge, NJ

• Designing and integrating products and services from the organization to the Verizon Wireless

Network

• Coordinated with the Network Implementation and 911 teams to develop a solution and

validation process to support E911 on Verizon Wireless Network Extenders for newly integrated

Alltel networks

• Created formal integration procedure for the operational teams to utilize for the next two year in

order for the newly acquired Alltel network to work in hand with VZW Network Extender network

• Created formal test plan for operations to utilize for the next two years to validate steps taken to

integrate Alltel network and the Network Extender Network

• Coordinating with marketing and assisted in gathering and building requirements for next

generation of Network Extender which would include EvDO support

• Created formal high level design for Network Implementation for next generation Network

Extender with EvDO support

• Tested and validated branded Verizon Wireless application over numerous Wi-Fi enabled smart

phones

• Assisted in creating requirements and proposing a technical solution to support Location Based

Service for devices connected to a Network Extender

• Tracked and managed project to enable branded Verizon Wireless applications to work over a

secure and encrypted Wi-Fi connection

Arkadin April 2008 – February 2009

Senior Global Product Manager New York, NY

• Reported directly to Founder / Executive Vice President of Marketing

• Coordinate product development, requirements, and delivery with R&D and SQA teams within

France and USA

• Created Local Product Management team to build customer relationship and define product

roadmap

• Provided support for global sales team, visiting regional offices & global clients

• Successfully launched conferencing scheduling platform promoting conference usage and

generating revenue

• Defined requirements for various web portals, mobile applications, and professional service

solutions

• Planned global promotion and deployment of incremental releases of products during product life

• Successfully proposed team growth globally and pushed it through global budget approval

process

Vonage Holdings December 2005 – April 2008

Director of Advanced Media Services Holmdel, NJ

• Reported directly to Founder / CEO / Chief Strategist / Chairman of the Board (Jeffrey Citron)

• Designed, managed development, & deployed VoIP Diagnostic tool for customers and customer

care to identify call connection & call audio issues for 2 million plus customers

• Assisted in design, managed development, and deployment of various VoIP applications such as

V-Me, V-Free, V-Connect, V-Access, Vonage Talk, Contact Book and V-Fax, that served 2 million

customers.

• Developed, and launched new Vonage alpha site, for early adaptors and Vonage customers to

trial upcoming features and application

• Managed development of call processing feature server, which now enables 2 million plus

customers to customize features on their lines. (i.e. ringback tones, Do Not Disturb, Speed dial,

Voice activated dialing, selective call routing)

• Created partnership, business models, and reviewed contracts with various recording labels to

provide content for various applications in Vonage dev pipeline, such as ring back tones

• Assisted in steering development to provide Service based API, for new application as well as to

migrate legacy applications

• Designed, purchased, and prototyped integration of various products such Nuance and TI

• Designed and managed development of various IVR providing content such as Get News,

Greetings, VGram, Call Santa, Weather, Corp IVR, Corp Emergency Hotline, FBI DID Query

• Assembled corporate product launch team to improve interdepartmental communications and

delivering products and services in terms of concept to customer

• Implemented new process and successfully launched Vonage V-Phone USB adapter & D-Link PAP

adapter

• Designed, prototyped, & deployed Vonage collaboration infrastructure using Media wiki which

was then migrated to TWiki

• Structured training, internal PR, and adoption timelines for 2500 Vonage employees to use and

collaborate on. This was the second stage of unifying Vonage in communications and vision

Vonage Networks May 2004 - December 2005

Production Call Processing Manager Holmdel, NJ

• Member of call processing team that supported core business applications supporting 800,000 to

2 million customers

• Tested and certified CPE devices from various vendors

• Provided escalations point for Tier 3 and Network Operations Center for call processing,

provisioning, & billing issues

• Provided on call support 24 hours a day 7 days a week, till I could hire supporting staff for the

newly formed production call processing team

• Maintained, Monitored, Upgraded, & deployed over 100 proxies, over 1000 RTP relays, and

supporting systems for call processing network

• Worked with Carrier relations to update routes as needed to optimize call termination cost

structure on a daily basis, and interacted with various carriers to achieve best results

• Built and Implemented Vonage solution for Vonage UK, along with native UK services

• Tested, Monitored, and trouble shot IP to PSTN hand off, such as CISCO & Sonus Gateways, and

SIP handoffs to carriers such as Level (3)

• Assisted in the design, deployment, & support of E911 network to support the one million

customer base, and implemented legal standards as required by new federal standards

• Conceived and implemented with provisioning team wrong port IVR solution for 1.2 million

customers, reducing installation calls to call center by at least 30 %

• Designed and managed development of the production support web based tool, that enabled

operational teams to maintain and monitor proxy & RTP relay configurations

• Planned and implemented major data center move that held 50% of Vonage call processing

network move from Edison to Holmdel, and turning up new Data Center in LA

• Assisted QA in creating and completing test plans for new software releases

• Implemented and deployed CLEA VoIP wire tapping technology to FBI requirements

Pingtel Corporation December 2000 - May 2004

System / Network Administrator / Support / Sales Engineering Woburn, MA

• Managed / Designed / Installed IT infrastructure / PBX / T1 & Analog Lines

• Installed and Configured Enterprise PBX using VoIP and SIP & troubleshooting customer issues

• Did interoperability testing with third party products

Boston University Medical Campus Office of Information Tech September 1997 - December 2000

Assistant Support Specialist Boston, MA

• Managed and supported NT Administration / Back Office / Exchange Administration

• Managed and supported Web Administration / SQL 6.5 and 7.0 Administration

EDUCATION

Boston University – Metropolitan College

BS, Computer Science Boston, MA

Related Coursework

C Programming, Data Structures, Linear Algebra, Computer Systems, Discrete Mathematics,

Management Information Systems

Contact this candidate