Manager Customer Service
Resume:
JAMES M. PIERCE JR.
Phoenix, AZ 85024
Home Phone 623-***-****
OBJECTIVE: To continue professional growth in an environment that capitalizes on the resourcefulness of its employees.
QUALIFICATIONS
Competent in the ability to carry out company policy and practices utilizing “people skills” to
Complete the tasks at hand maintaining safety as the most important factor in all operations.
Well versed and knowledgeable in labor relations, commercial and operations encompassing the ability to maintain good
Morale while protecting the company’s interest.
EDUCATION
1986-1987 Superior Training Services, Certificate, Heavy Equipment Operators Course
1982-1985 Robert A Millikan High School, Diploma
EMPLOYMENT
I have twenty years in the metal recycling industry starting with Hugo Neu Proler who merged with Sims Corporation
That merged with Adams Steel becoming SA Recycling.
2007-2008 General Manger, SA Recycling, LLC. Phoenix, AZ
When SA recycling merged with the Sims Group it took on a massive expansion
At the Phoenix Facility. I was responsible for the renovation and construction
Upgrading the yard to a highly functioning recycling facility that included: new railroad
Access and capacity, all underground utility services, new structural containments including
Concrete walls of environmental standards with the complete (capping) concreting of
The entire facility which increased scrap intake and production. Improved business by
Increasing the truck scales for better access and traffic flow to process the customers.
I increased sales and profit by acquiring a new outbound ferrous steel container
Loader. Additionally, I developed a well structured maintenance program for
Equipment and an in house program for the roll off container service.
As a senior level manager I was responsible for the oversight of the facility operations
And management of sixty employees. The rapid expansion of the facility necessitated
That I develop a training program for forty new hires.
During my tenure at the Phoenix facility, I cultivated new and maintained previous
Customers which translated into increased volume.
2006-2007 General Manager, Pacific Industrial Metals, SIMS Hugo Neu. Los Angeles, CA
Responsible for restructuring and overseeing of 80 industrial roll off accounts to include
Good customer service, dispatching 15 drivers daily work assignments, keeping
Transaction records up to date, maintaining all DOT regulations and the maintenance
Of trucks and trailers in a good and safe working order.
1996-2007 General Manager, Downtown Metal Center, Hugo Neu-Proler Co. Los Angeles, CA
Responsible for day to day operations while managing thirty equipment operators and office personnel.
Successfully completed the reorganization of three
Recycling facilities to include a structured maintenance program and an effective
Production schedule to maximize efficiency while upholding all environmental and Safety requirements.
1992-1996 Lead Operations Supervisor, Hugo Neu-Proler Co. Terminal Island, CA
Directed operations of the facility by coordinating daily work activities with 10
Supervisors by ensuring the proper scheduling of all personnel for both the day
And night shifts. Operated and maintained a six thousand horsepower auto shredder.
Coordinated supply of material for ship loading activities by submitting operational reports
And maintaining the safe operating conditions of the facility. Resolved employee grievances and
Addressed all labor relations issues with union employees. Promoted after four years to manager of the
Downtown Metal Center facility in Los Angeles, CA.
1988-1992 Supervisor, Hugo Neu-Proler Co. Terminal Island, CA
Supervised 80 union employees while maintaining responsibility for all yard
Operation including optimization of traffic flow and the inspection of all incoming
Steel materials. Oversaw all aspects of ship loading including draft surveys, stowage
Plans, loading plans, LC requirements, trimming heights and labor disbursement to
Guarantee optimal ship loading production. Assisted the Sr. Maintenance
Supervisor with all maintenance procedures for various machinery in the facility.
Promoted after four years to Lead Supervisor.
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