Quality Control Project Manager

MARCO MAURICIO

**** ******* ***** ~ Plano, Texas 75025

469-***-**** *****@********.***

______________________________________________________________________________ ______

SUMMARY OF QUALIFICATIONS

• Over ten years’ management experience in Quality Control and Factory Compliance processes

• Proven leadership capabilities coordinating and managing diverse individuals from different cultures

located globally but managed from the United States

• Analytical decision maker with excellent problem-solving skills

• Repeatedly recognized for ability to develop employees’ professional growth and increase their

productivity

• Expertise includes project management, staff supervision, budget planning and cost control, process

development and implementation, communication with multiple levels and departmental entities

• SAP ERP Certified Consultant, ID: 000*******

• Proficient in Spanish

EDUCATION

Master of Business Administration December 2009

The University of Texas at Dallas, Richardson, TX

Concentration: Operations and Finance

GPA: 3.70

Master of Science - Supply Chain Management December 2009

The University of Texas at Dallas, Richardson, TX

GPA: 3.70

Bachelor of Science August 2008

The University of Texas at Dallas, Richardson, TX

Interdisciplinary Studies - Business Administration, Natural Science & Mathematics

PROFESSIONAL EXPERIENCE

TEKTRONIX COMMUNICATIONS June 2009 – July 2009

Operations Analyst Intern

• Designed and began to implement a multiphase revenue forecasting project to align all relevant

departmental data and to reduce waste and duplication of work

• Working closely with the program lead, I helped to define the ROI for a new CRM tool and to justify

• Developed process guidelines for a new CRM deployment worldwide

GLOBAL QC February 2004 – January 2006

Operations Manager

• Repeatedly reduced client shipping delays and quality monitoring costs by providing on-site factory

visits

• Advised clients on quality control processes to reduce expenses and increase customer satisfaction

• Arranged product audits, factory evaluations and training to monitor client product quality

• Coordinated overseas visits between independent contractors and factory personnel to ensure strict

adherence to quality guidelines and to shipping schedules

MARCO MAURICIO Page Two

PROFESSIONAL EXPERIENCE (continued)

JCPENNEY COMPANY, INC. May 1993 – September 2003

International Quality Assurance Manager, Caribbean, Central & South America (2001 – 2003)

• Managed all factory compliance and product quality issues for Latin America

• Reduced supplier defect rates to under 6% per year for Latin America from a high of 10%

• Supervised and directed a team of 21 factory evaluators and field inspectors that worked directly with

factories to monitor product quality

Project Manager (2000 – 2001)

• Devised and coordinated the worldwide implementation of a vendor expense offset program for the

Company that still generates millions of dollars annually that offsets the Quality Control budget

• Developed the Company’s Port Security and Factory Security Guidelines for our worldwide quality

organization that substantially reduced transit times through US ports

• Assembled a cross-functional team of associates that developed and implemented JCPenney’s

Customs Trade Partnership Against Terrorism (CTPAT) program

• Provided training to new Buying unit personnel that featured an overview of the QA Department,

onsite factory visits to showcase quality control processes and travel with JCPenney QA personnel

Factory Evaluator (1998 – 2000)

• Coordinated and scheduled Factory Compliance visits for Latin American factories

• Conducted audits of factories to verify compliance with all applicable country laws and regulations

• Evaluated all aspects of a factory’s Quality Control systems and helped the factories to implement the

necessary changes needed to consistently improve product quality

QUALIFICATIONS & SKILLS

• SAP ERP Certified Consultant, ID: 000*******

• Certified Professional in Supply Management (CPSM) review courses – testing after graduation

• Certified in Production and Inventory Management (CPIM) review courses – testing after graduation

• Six Sigma Green Belt testing to be completed after graduation

• Microsoft Office, including Word, Excel, Access, PowerPoint

• Proficient in Spanish

HONORS & ACTIVITIES

• Dean’s Scholar, Cohort MBA Program, UT Dallas, 2008 – 2009

• Elected Class Senator, Cohort MBA Class of 2009

• Member, National Society of Hispanic MBAs (NSHMBA)

• Member, The Association for Operations Management (APICS)

• Member, Institute for Supply Management (ISM)

• Member, American Society for Quality (ASQ)

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