Project Manager Customer Service

Ron Wilner 845-***-****

Newburgh NY ***** *********@*******.***

Data Center Project Manager

For Migrations / Implementations / Customer Service Delivery

Consistently delivers results: on-time, under budget, exceeding Management

Expectations

Transferrable Skills

Leadership / Team Developer Contract / Vendor Manager

Consensus Builder / Team Player Customer Relations Manager

Mentor / Coach / Trainer Process Engineering Manager

Oral / Written Communicator Discovery / Due Diligence

Problem Solver / Solution Creator Vendor / Carrier Relations

Data Center and Project Manager Circuit Provisioning

Facilities and Cost Manager Problem Determination

Implementation Manager Troubleshooting and Repair

Infrastructure Manager Service Delivery / Restoration

PROFILE

On time performance: Managed the building, consolidation and interconnection of 4

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IBM regional data centers and voice hubs. Result: Dallas, Houston, Austin and Metro

DC were operational ahead of schedule leveraging IBM’s eCommerce infrastructure.

Optimize limited resources: By engineering processes and procedures for business

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functions and negotiating vendor contracts. Result: Saved organization $2,000,000

annually in implementation costs.

• Unrelenting business problem-solver: Broad spectrum of business exposures and

experiences that demonstrates a unique ability to manage projects with decorum and

finesse. Result: Unparalleled experiences in gaining management consensus, motivating

staff, exacting quality services and attaining business objectives.

• 100% success rate: Recognized with an IBM Division award and monetary compensation

for initiating the Internet Worlds and directing the IBM Japanese network team during the

Nagano Winter Olympics.

“Extraordinary talent, tremendous personal effort and long hours certainly can lead

to GREAT results!” John M. Whiteside, GM, IBM Global Network, IBM

Corporation and John R. Patrick, VP, Internet Solutions.

EXPERIENCE

Ron Wilner 845-***-****

Newburgh NY 12550 *********@*******.***

Teleright Consultant for IBM and AT&T Commercial, Government and Business

Continuity and Resiliency Services Accounts. 2003 to present.

• Managed data network implementations related to disaster recovery for Financial and

Banking, Pharmaceutical and Health, Defense Contracts including Government

certification requirements related to policies, processes, procedures and safety practices.

• Directed data center facilities and resources in multiple customer data server

platforms, data replication and synchronization of customer databases in real time to

assure business continuity of critical business applications within 150,000 sq ft data center.

• Established policies, practices and procedures for improving networking service

delivery, meeting performance standards, SLAs, improving the entry of accurate database

documentation. Revised telecom processes related to cross-functional operations within

Network Operations, Change Management and Service Restoration.

District Manager, AT&T, Harrison, NY, 2000 to 2003

• Managed network infrastructure projects related to the consolidation and integration

of the Concert European backbone network, the Trans-Atlantic interconnect, the AT&T

Latin American, Asian and Australian Connection and the AT&T Worldnet domestic

network. Managed bandwidth capacity, provisioned circuits and administered contracts.

• Negotiated and administered 62 Interconnection Peering arrangements and contract

agreements with Public and Private Internet Service Providers (ISPs). Monitored peering

contracts and assured legal compliance.

Special Events Project Manager, IBM, White Plains, NY, 1984 to 1999

Supported Senior IBM Executive marketing objectives by developing major event processes,

marshalling internal resources, and directing critical project activities.

Planned, consolidated, implemented and relocated 4 Regional IBM voice and data

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center hubs. Push/Pull implementation of IBM System/390 mainframes at three data

centers in the State of Texas and one in Metro DC. Project involved allocating resources

for the consolidation, migration and implementation of all voice and data equipment.

Drafted IBM Project Management Resource version of pre-PMBOK document.

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Comprehensive resource of project standards and references, operating guidelines and

processes related to defining projects for uniform and cost-effective deployments.

Established standard practices for implementing $MM national network projects.

Established criteria for attaining Project Management certification. Developed and

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delivered Project Management course to Junior Project Managers.

Project managed over 300 highly visible corporate events with 100% success rate, under

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budget or at substantial savings. Averaged 30/year. Over $2M annually.

Areas of Technical Expertise: Data and Voice Networks: Cisco Routers, Switches, VPN,

Servers, Load Balancers; Data Center management, Avaya Definity and Merlin Hybrid PBXs.

WAN / LAN Physical Infrastructures: SONET OCX, DWDM, ATM, Frame Relay, GigE, T3,

T1, E1, ISDN, DSL; Fiber, Coax, CAT5e/6, Wireless 802.11; Satellite and Microwave

Platforms; Fixed Wireless and Cell Repeaters; Structured Cable and extended demarcs; All

Microsoft tools: Word, Xcel, Office, PowerPoint, Project Management, etc.

Ron Wilner 845-***-****

Newburgh NY 12550 *********@*******.***

Affiliations: AFCOM, Association for Computer Operations Management; Data Center

Journal; TIA-942 Standards Compliant.

Education: State University of New York, BA, Economics; Member of Academic Community as

Adjunct Professor of Economics.

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