Customer Service Engineer

SENIOR BUSINESS EXECUTIVE:

Operations, Sales & Program Management

Results-driven, solutions-oriented management executive offering a strong balance between business

savvy and technical capabilities. Possess a proven track record of 19 + years of experience contributing to

the advanced performance, growth and profitability of diverse organizations in both the public and private

sectors. Leverage general expertise in strategic and financial planning, sales engineering, program

management, process improvement and customer service to align day-to-day operations with business

goals and client objectives. Capitalize on superior communication and interpersonal skills to establish and

develop valuable client and vendor relationships. Build and spearhead top -performing teams, providing

the guidance, training and support needed to ensure the on time and within budget delivery of high -quality

products and services. Core competencies and transferable skills include:

Strategic Planning Business Consulting Sales Engineering Financial Management Proposal

Development

Operations & Program Management Process Improvement Customer Service Contractor Relations

Communication & Interpersonal Skills Staff Training & Mentoring Team Leadership & Motivation

PROFESSIONAL EXPERIENCE

ANNE LITZ CONSULTING INC, Winter Springs, Florida 2008-Present

Business Consultant

Provide consulting services to diverse clients – most notably women-owned startup companies – to

effectively align day-to-day business operations with the company’s core values, vision and mission.

Assist owners with preparing business and financial plans as well as fine -tuning budgets. Leverage strong

problem solving and analysis skills to identify and resolve business process inefficiencies that inhibit

company profitability. Serve as an organizational change agent, devising and implementing new policies

and procedures to facilitate the achievement of business goals and objectives. Liaise with all members of

the organization to ensure compliance with internal best practices. Handle all management and staff

related issues.

Increased the bottom -line profits and optimized the efficiency of numerous clients after streamlining

day-to-day business processes to facilitate the achievement of company goals and fin ancial

objectives.

Enabled a small woman-owned business to retain and focus on valuable clients after advising that

they drop existing customers that presented more trouble than they were worth.

Empowered and built the confidence of women business owners b y helping them get organized and

treating their ventures like real businesses as opposed to past -times.

L-3 COMMUNICATIONS, Orlando, Florida 2007-2008

Independent Consultant / Lead Project Engineer

Oversaw all technical efforts for a major US Marine Corps training program while serving as lead engineer

for on-site hardware and software installation projects. Authored statements of work, reviewed proposal

submissions and provided vendor recommendations. Supported all aspects of the program, facilitating

software product testing initiatives, scheduling resources for on -site installations, authoring technical

documentation and user guides in addition to assisting Marine and civilian clients on -site to ensure

maximum customer satisfaction. Managed, delegated and monitored the tasks of all engineering

contractors to ensure the on time and within budget completion of technical projects. Attended program

reviews in addition to preparing and delivering status reports to keep all stakeholders abreast of program

progress. Held an active secret clearance.

Met and exceeded customer needs and requirements by successfully completing on -site installations

and maintaining system integrity while ensuring compliance with all project cost and schedule

parameters.

Authored mandatory documentation, which the US Marine Corps later used for other training

programs.

Capitalized on strong communication, interpersonal and negotiation skills to coordinate on -site

software and hardware installation projects with engineering contractor s and military personnel.

ANNE MARIE LITZ Page 2 *****@*****.***

NAVAL AIR WARFARE CENTER TRAINING SYSTEMS DIVISION (NAWCTSD), Orlando, Florida

1995-2007

Lead Engineer / Lead Project Engineer

Supported the entire lifecycle of simulator / training programs for the US Army, Navy, Marines and Air

Force Special Operations Command. Assisted the Project Officer / Program Manager with strategic

planning efforts to ensure compliance with business strategies. Served on I ntegrated Product Teams

(IPTs) and Tiger Teams tasked with handling military training system acquisition s; requirements analysis

and definition; contract negotiations; risk identification, management and mitigation; manpower requests

and justifications; and improvements to system engineering, testing and fielding processes. W rote

Requests for Proposals (RFPs) and sole source justifications in addition to evaluating and approving

incoming contractor proposals. Managed all engineering projects, which involved supervising, delegating

tasks and monitoring the performance government personnel, contractors and subcontractors tasked with

supporting all software and fielding efforts. Provided ongoing customer service and support to ensure

compliance with client needs and program requirements. Prepared and delivered program management

reports to senior executives.

Reduced program costs and completed projects within schedule parameters after implementing a

monitoring tool that helped NAWCTSD keep track of all program requirements and technical

specifications.

Facilitated the delivery of high-quality simulator / training solutions to the US Armed Forces after

building and leading a tiger team tasked with reviewing and improving system testing methods and

procedures.

Improved communication between contractors and customers to streamline all aspects of the

program lifecycle.

Promoted to a senior grade for continuously delivering excellent performance throughout a period of

10+ years.

ADDITIONAL HISTORY

(Details provided upon request)

Engineer I – FLORIDA DEPARTMENT OF TRANSPORTATION, Deland, Florida

Designed and drafted roadway and lighting plans using Computer -Aided Design (CAD) systems.

Reviewed and edited engineering drawings and schedules as necessary.

Sales Engineer – CONTINENTAL TESTING LABORATORIES, Fern Park, Florida

Consulted with customers to identify and align their needs and requirements the best technical

solution.

Skillfully prepared and negotiated price quotes and cost proposals with potential clients.

Partnered with the Vice President to develop and implement cost reduction strategies.

Reliability Engineer – LITTON LASER SYSTEMS, Apopka, Florida

Managed on-site engineering projects and oversaw quality control efforts to ensure the on time and

within budget completion of high-quality laser systems.

Performed component level failure analysis and developed subject reports while serving as a key

member of the Configuration Control Board.

EDUCATION

Master of Business Administration

Rollins College, Winter Park, Florida

Bachelor of Science in Electrical Engineering

University of Central Florida, Orlando, Florida

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