Customer Service Sales

Matthew R. Selvitella

** ******** ******, ******** **

Cell: 781-***-****

****.**********@*****.***

Education

Merrimack College North Andover, MA

BA, Sociology - May 2004

Experience

Aerotek Woburn, MA

Account Manager Dec 2008-Present

Responsible for lead generation, running sales meetings, securing contracts and guaranteeing high-

quality recruitment services to leading Boston-based companies.

• Build essential relationships with account contacts and handle area sales using detailed

knowledge of services

• Successfully manage and mentored recruiting team establishing short and long term goals,

training, and professional development.

• Research industry-specific companies including five vertical markets and identify target

clients and candidates

• Attend various associations and networking events

• Proactively create presentations containing key promotional material to executive-level

audiences.

Recruiter Mar 2007 – Dec 2008

• Developed recruiting strategies designed to identify qualified candidates through various

recruiting tools

• Evaluated candidates’ strengths compared with clients’ requirements by, for example,

evaluating, screening, and interviewing the candidate.

• Negotiated wage rates and other terms and conditions of employment with candidates, and

gain commitment from candidates for current and future job requirements.

• Completed necessary pre-employment processes including reference checks and

background/drug tests.

• Managed contract employees while on assignment.

• Assessed and investigated contractor related problems, and administer performance

counseling, coaching, and disciplinary measures when necessary.

• Worked with Account Managers to identify top accounts, target skill sets, key market

segments, and to assess clients’ staffing requirements.

• Communicated effectively with others in order to create a productive and diverse

environment.

• Communicated with peers by sharing recruiting “best practices” and providing accurate,

thorough documentation on contract employees in applicant tracking systems or other

documentation tools.

• Maintained relationships with industry contacts to provide customer service, gain industry

knowledge, and get referrals and sales leads.

Novastar Mortgage Waltham, MA

Loan Originator – Sales Jul 2005- Mar 2007

• Developed and maintained relationships with customers seeking a refinance or a purchase

of a new home.

• Provided expert consultation and guided clients to the best loan program that fit their

specific needs.

• Evaluated applications and reviewed credit history to determine loan risk.

• Trained employees and screened potential hires.

• Made decisions based on research and good instincts.

• Originated, sold and closed mortgage loans.

• Solicited new loans through a variety of lead sources and cold calling.

• Consistently performed above company standards for funded monthly units.

Jackson Lumber & Millwork Lawrence, MA

Marketing Coordinator Jun 2004 – June 2005

• Organized and managed promotional events for strategic marketing purposes

• Successfully developed and implemented customer surveys intended for product quality

satisfaction and overall enhancement

• Contributed in both sales and customer service departments

Contact this candidate