Manager Customer Service

Andrew Pollack

** **** ****

Plainview, NY *****

********@*********.*** / 516-***-****

PROFESSIONAL SUMMARY

Experienced, results oriented commodity trader, logistics/marketing manager with more than 10 years

background, dedicated to organizational growth and profitability

Responsible for trade book, risk management, supply chain, material procurement, market analysis and hedging

strategies for international company; BQ9000 (National Biodiesel Accreditation Program) certified, acting

Quality Control Representative (QMR)

Highly skilled in customer relations, client building and team motivation

Excellent communication, organizational and interpersonal abilities

PROFESSIONAL EXPERIENCE

ED&F Man Biofuels Inc., Plainview, NY & New Orleans, LA

Marketing and Logistics Manager 2008 - Present

Assisted in the development of biodiesel trading markets targeting traditional diesel fuel distributors

Authored BQ9000 company manual, acting QMR

Finalized largest profit sale in division history netting $400,000 for single deal

Achieved yearly sales budget of $1 million within first 8 months

Developed new client list of over 15 customers for Northeast and Midwest regions

Responsible for all transportation movements includi ng the export of ocean vessels to Europe and South

America, cross channel barge movements in Houston, and in North America railcar and truck deliveries

Negotiated all service contracts for more than 10 vendors including storage, rail, vessel and barge char tering,

and survey companies

Supervised feedstock procurement for 10,000 metric ton biodiesel tolling projects

Assisted in hedging strategies for feedstock and biodiesel purchases against gasoil and NYMEX heating oil

Initiated purchase and implementation of new ACT sales software utilized by over 15 employees in 3 cities

Created new paperless workflow system through network server interfacing accounting and trading functions

Project Manager for 5,000 metric ton per month plant tolling project in Houston, pr oduct sold to “Big Oil”

Reported on monthly inventory reconciliation

Supplied U.S. and London office with daily commodity feedstock price and market update

Established feedstock supply chain supported by top international agricultural groups

Furnished detailed company profile reports for perspective clients and vendors for risk management assessment

ED&F Man Liquid Products, Plainview, NY & New Orleans, LA (Acquired AJ Blayne Company Inc.)

Palm Oil Trader 2006 to 2007

Palm Oil Merchandising, North America

Joined company and reversed $3 million loss from previous year to breakeven

Reduced overhead by over $1 million reorganizing storage throughput and rail usage efficiency

Finalized and executed $50 million long term contract with new client

Accountable for North American Tropical Oils trade book including full P&L responsibility and risk

management

Controlled 10,000 metric ton storage terminal inventory and 50 car rail fleet

Produced yearly budget presentation for board approval

Developed, negotiated and executed all purchase, sales and service contracts

Provided monthly reports including profit/loss estimates, inventory reconciliation and estimates vs. actual costs

reconciliation

Sent quarterly strategy summary listing customer usage estimates, projections and opportunities

Approved all contracts and bills

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AJ Blayne Company Inc. Plainview, NY (Formerly International Oleo)

Principal 2005 - 2006

Owned agency selling and brokering tropical vegetable oils

Held exclusive North American contract for international tropical oils trading company merchandizing bulk

vessel shipments from overseas

Facilitated the truck and rail distribution of refined coconut oil to the Midwest food industry for a U.S. Gulf

refinery loading approximately 150 metric tons per month

Procured over $120,000 in yearly commissions

Suggested monthly product quantities ranging from 2,000 -5,000 metric tons to be shipped by ocean vessel from

the Far East to various ports in North America based on markets established by AJ Blayne C ompany

Directed customs clearance, inventory management and sales of all imported product including contract

negotiations

Formulated quality control system for products in storage based on newly devised terminal handling procedures

and specified lab analysis including monthly sample testing

Presented daily tropical oil market updates for overseas clients

Brokered coconut oil to Midwest for the bakery industry, built client base maximizing storage capabilities

within 3 months

International Oleo Inc., Ridgewood, NJ (Formerly Alcan Rubber & Chemical)

Sales and Logistics Manager 2003 - 2004

General Manager of tropical oils agency

Responsible for clearing the importation of biweekly 2,000-10,000 metric ton tropical oil vessel shipments into

the U.S.

Controlled daily operations including logistics, market reports and execution of all contracts

Managed U.S. inventory located in 3 cities

Alcan Rubber & Chemical, New York, NY

Assistant Trader 1999 - 2003

Trading Assistant responsible for sales support as well as full execution of contracts involving import/export,

invoicing and logistics

Oversaw all monthly profit and loss estimates

Expedited growth of business to become largest tropical oil importer in the U.S., over 30,000 metric tons per

month sold.

Renegotiated rail freight contract saving over $250,000 from previous year

Controlled inventory valued between $3 million and $15 million.

Implemented new paperless office system including the implementation of new network hard drives

Created new divisional position and accounting reports

Aggressively sought out $500,000 in past due funds earning cash bonus

Assisted in the application and training of new Oracle trading software for more than 10 employees

Secretary of ISO certification committee. Represented company for internal and external audits

Guided distribution expansion to Mexico and Canada

Super Millwork Corporation, Melville, NY

Customer Service Manager 1995 - 1998

Customer Service Manager of high style door line for over 100 retail locations including The Home Depot

Managed 2 assistants and 3 outside service engineers

Assisted in creating new service department and hiring 4 additional employees

Oversaw all service decisions for the Eastern United States including discretion over customer refunds

Generated daily service schedule for NY, NJ, CT and PA delegating assignments to 3 outside engineers based

on geographic location and engineer proficiency

Received Employee of the Year Award and cash bonus for recognition of accomplishing company mission

statement of “exceeding the expected”

Supervised all returned products, responsible for scrap, rework/ refuse determination of all millwork items

Collaborated with warehouse staff overseeing inbound/outbound shipments, work schedules, quality cont rol

Organized 2 day biannual warehouse inventory counting, managing reconciliation team comparing data input

from WoodWare software system to all warehouse items

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TECHNICAL EXPERTISE

Microsoft Office (Word, Excel, PowerPoint), ACT, PaperPort,

Video and Photography editor, Pinnacle software, Photo Impact Pro

EDUCATION

The American University, Washington, DC Washington, DC

B.A., Political Science 1995

Member, Student Treasury Committee

Congressional Intern, U.S. House of Representatives

Alpha Sigma Phi Fraternity, Beta Chi Chapter

Completed, Energy Risk Management Course, NYMEX

Completed, PGS Energy Training Course-Fundamentals of Petroleum Physical and Financial Markets

PROFESSIONAL AFFILIATIONS

Member, American Fats and Oils Association; Served On Arbitration Committee

Member, National Institute of Oilseed Products

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