Customer Service Sales
Resume:
BRENT R BONNETT
Brooklyn, NY *1201
********@*******.***
Work Experience
Classified Ventures, LLC. Chicago, IL
Sales Assistant (Apartments.com) – October 2001-November 2009
Provide sales support for both internal and external Account Executives and Vice President of Sales
Compile sales data for reporting
Receive, review and complete sales contracts
Research and resolve contractual issues
Assist Finance with compensation/commission payments
Handle attendance reporting and invoice submissions to Finance
Team liaison for Production, Finance, Payroll, Mailroom and Human Resources
Assist sales trainer in training of new employees on policies, procedures and contracts
Review and distribute sales lead to account executives
Update Salesforce.com with lead and prospect information
Coolsavings.com, Chicago, IL
Production Coordinator – November 2000 – October 2001
Received offer requests from Client Services and managed the production process
Provided detailed specifications to the Web design team for the custom HTML layouts that serve as the basis for
offers
Made minor revisions to HTML layouts
Ensured quality and accuracy by interfacing with the Copy team to generate high quality copy to meet client’s
requirements
Met stringent internal and external client deadlines and accuracy standards
Classified Ventures, LLC. Chicago, IL
Account Coordinator (Apartments.com, NewHomeNetwork.com) - August 1998 – November 2000
Responsible for the overall production of Internet advertisements sold by affiliate newspapers or internal sales
staff
Heavy interaction with a diverse affiliate and external client base
Created weekly reports for affiliates, sales and management
Made and implemented suggestions to improve procedures
Previously worked as an Internet Support Specialist providing customer service to advertisers and affiliate
newspapers including account administration, billing support and various special requests
Sampler Publications, Inc., St. Charles, IL
Customer Relations Specialist – February 1997– August 1998
Researched and resolved customer issues regarding subscriptions and orders
Maintained customer satisfaction through correspondence and phone calls
Input product orders into internal database
Issued and created reports from various databases as required and requested
Primary contact for publisher regarding customer service issues between publisher’s office and subscription
fulfillment company
Motorola, Inc., - Rockford, IL
Clerical Assistant – November 1995 – February 1997
Received and recorded inbound shipments of damaged radios for repair
Created work tickets for radios to be repaired by technicians
Shipped radios out after repairing to customers
Maintained inventory in the stock room and distributed repair material to technicians
Kable News Co. – Mt. Morris, IL
Assistant Team Leader/Subscription Services – September 1989 – November 1995
Interviewed, hired, trained and supervised new employees
Created reports as needed for magazine publishers
Input subscriber information into internal database
Researched and resolved problems
Analyzed data for discrepancies
Education
John Wood Community College/Quincy College
Quincy, IL
A.S. Business Management
Additional classes taken towards Bachelor’s degree
Skills
Microsoft Office, PeopleSoft, Salesforce.com
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