Customer Service Administrative Assistant
Resume:
Jessica Evitts
Frederick, MD 21702
*************@*****.***
EDUCATION
GPA: 3.93
B.S., Business Administration Specialization: White Collar Crime
B.A., Communications, Legal Institutions, Economics, & Government GPA: 3.76
2009 - American University, Washington, DC
Academic Honors and Affiliations
• Dean’s List - Fall 2006 to Fall 2008
• Golden Key International Honour Society, President -’08-’09 & Treasurer -’07-‘08
• National Society of Collegiate Scholars
• American University Residence Hall Association, President, McDowell Hall -’05-‘06
• First Place, Kogod School of Business Information Technology Review Competition - Spring ‘08
EXPERIENCE
July 2009-Present
Home Properties, Inc.
Leasing Consultant
• Experience with large-scale property management in working to increase the visibility and occupancy of a 504-
unit community through monitoring and following all leads from print, internet, and referrals.
• Close approximately 13 leases per month by proficiently converting leads into sales through outreach,
prospecting, and lead generation.
• Use outstanding customer service and outreach to build rapport with current and prospective residents to gain
new leases and increase resident retention.
• Efficiently and effectively complete all necessary contract paperwork and ensure compliance with appropriate
Fair Housing laws.
October 2008-June 2009
AvalonBay Communities, Inc.
Community Concierge
• Staffing the concierge desk at a luxury high-rise apartment complex which includes fielding resident concerns
and coordinating with the proper authority to ensure all matters are resolved in a professional and timely manner.
• Entrusted with receiving, tracking, and disbursing all resident deliveries as well as ensuring the security of the
community by allowing only authorized individuals to enter the apartment complex.
October 2007-Febuary 2008
Federal Bureau of Investigation, Washington Field Office
Intelligence Division
Intelligence Support Analyst
• Coordinated the preparation, attendance, and logistics of a multi-agency working group composed of fifteen federal
agencies and designed to address regional concerns.
• Maintained the working group’s website as well as routine telephone and email communication with group members
and presented briefings during the working group’s monthly meetings.
• Supported and enhanced the intelligence and investigative capabilities of the Washington Field Office Field
Intelligence Group through research and organizational projects, as well as database maintenance.
Received Top Secret Security Clearance and granted access to Sensitive Compartmented Information
May-September 2006
Party Time Manufacturing Co, Hughestown, PA
Administrative Assistant to the Vice President/ Web Designer
• Conducted investigations that included examining phone records, invoices, cancelled checks, and other pertinent
documents in the aftermath of suspected employee misconduct; result was over $60,000 of misplaced funds.
• Led a team of three to design and develop the company web site and served as webmaster, designed custom forms and
special features.
COMPUTER SKILLS
• Certified Microsoft Master. Trained and tested in: • Microsoft Visio
Excel, Excel Expert, Word, Word Expert, PowerPoint • Intuit MRI Property Management Software
and Access • Adobe Dreamweaver
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