Customer Service Project

VERONICA BUCHANAN

***** ***** ******* #**** *******, Texas 77090 • 713-***-**** • ********.********@*****.***

Professional Experience Career Objective

Functional Area Manager/ To bring over 10+ years of strong leadership & supervisory experience to your organization,

Supervisor/Accountant/Payroll helping to maximize financial controls, enhance customer satisfaction, maintain quality, and

(Operations & Maintenance) create a motivating, work environment for employee morale and satisfaction.

(2007 – 2009)

KBR (LOGCAP III Project) -IRAQ Professional Profile

• Highly accomplished, results-oriented professional with diverse experience steering and

Sr. Financial Analyst (Compliance) directing all aspects of project operations, administration, internal controls, contract

(2006 – 2007) compliance, strategic planning, inventory control, and financial analysis/reporting

ACERGY US Inc, • Focused in supporting complex, deadline-driven operations; success at orchestrating

(North America & Mexico Region) - multiple projects with competing priorities; proactive and innovative to exceed beyond

Houston, TX expectations

• Maximize results by streamlining and automating processes; display tenacity and

Financial Analyst diligence during challenging assignments

(2005 – 2006) • Proficient in delivering comprehensive analysis and reports to facilitate continuity and

Stewart & Stevenson, Inc

process improvements

(Distributed Energy Solutions)

• Skilled at developing and executing targeted business initiatives that drive customer

Houston, TX

satisfaction, achieve objectives, and enhance bottom-line profits

• Intuitive leader inspiring high productivity levels; establish, build, and maintain

Financial Analyst

productive internal/external relationships; possess strengths in problem solving,

(2001 – 2005)

decision making, conflict resolution, planning, situational leadership, project

Siemens, Inc (STS Division)

management, cost control and negotiation

Houston, TX

• Repeated success guiding cross-functional teams as well as training, mentoring, and

motivating staff

Data Security/Administrative Analyst

• Strong interpersonal and communication skills; proactively convey operational needs to

(1996 – 2000)

executive-level management teams in the execution of daily tasks and functions;

Prairie View A&M University -

hardworking, energetic, flexibility to change in stressful environments

Prairie View, TX

Major Responsibilities & Achievements

QA Analyst

(1994 – 1999)

Enhancing customer satisfaction & maintaining quality

Compaq Computer, Inc -

• Commended for managing team that surpassed comprehensive inspection

(Systems Division)

requirements by 100% which resulted in guaranteed customer satisfaction

Houston, TX

• Coordinated with great teamwork to improve supply chain lead time for project

operations from standard 2 weeks to 1 week

Education

• Maintain total quality commitment by encouraging and training employees to take

M.B.A. (Business Administration)

personal responsibility for continuously improving performance to meet goals and

– Prairie View A&M University

objectives with the implementation and strict compliance of the Quality Circle Program

Prairie View, TX

(QCP)

B.S. (Computer Engineering) • Responsible for resolution of non-conformance and adoption of corrective and

– Prairie View A&M University preventive action identified through internal audit/assessment to determine the root

Prairie View, TX cause

Licensed Realtor -Texas Financial controls maximization

• Served as SME (subject matter expert) with total responsibility for multiple business

Rewards & Recognitions

units including financial reporting/analysis, G/L account and inter-company reconcilia-

Consistently awarded for

tions, A/R & A/P process, payroll and general accounting; analyzed forecasts, cost con-

‘Exceptional’ customer service,

trol, P&L variances and assisted in budget development/revisions

quality and dedication of

• Managed projects in generating a 25% total cost saving initiative & cost avoidance of re-

performance in a rapidly changing,

quired material by utilizing internal resources versus external

fast-paced environment

• Identified and reconciled $500k discrepancy by developing the expense by

LOGCAP III Project customer/client

vendor tool to interface with suppliers/vendors regarding spending controls

2007 - 2009

• Recommended and championed continuous process improvement initiatives with key

focus on bottom line profitability by ensuring optimal utilization of resources with respect

Selected in 2006 as the

to cost, resource deployment, inventory and time over-runs

Compliance Regional officer

• Maintained integrity and operational fitness of internal controls in compliance with

for Acergy (NAMEX) region

Sarbanes-Oxley Act (404) in accordance with GAAP

with the local Deloitte auditors –

The division had a 100% pass rate

CreCreating a motivating work environment to ensure satisfaction

•

Recognition from Siemens Mentor and drive team performance to exceed the organization vision/ mission by giving

Transportation for creating an A/R clear and achievable expectations, continuously giving feedback and reward successful

tracking tool that is being utilized accomplishments

within all STS divisions -2004 • Sustained excellent staff retention record while leading cohesive team that earned ex-

ceptional ratings during monthly evaluations

• Developed a systematic program to strengthen team’s knowledge, skills and abilities

which created an opportunity for progression

• Lead by example with a committed “can do” attitude to attain consistent results

Contact this candidate