Engineer Quality
Resume:
VINCENT JERONE LENOIR
Royal Oak, MI 48067
********@*****.***
OBJECTIVE: To secure a management position in an organization that places value on productivity
improvements, cost reductions and the creation of innovative business solutions.
Ideally the opportunity would require effective technical, problem solving,
leadership, interpersonal and communication skills.
INTERPERSONAL
EFFECTIVENESS: Successfully introduced and implemented continuous improvement processes which
reduced Worldwide Formal Customer Complaints (WFCC) by 40% and achieved
single digit PPM. As a result saving over $750k/year.
PRODUCTION: Stream line overall manufacturing and quality systems by modifying cycle time,
sample size/frequency, inspection procedures and methods, cross training and work
distribution. As a result, reduced workforce by six people and saving $500k
annually.
MANAGEMENT: Manage the work activities of Customer Support Engineers who monitor daily quality
activities and cost reduction through the implementation of innovation and process
improvement projects.
Program Manager for multiple projects with a strong history of completing these
FINANCIAL:
projects on time and within budget. Enhanced product-costing practices on a global
basis, which resulted in uniform cost models that determined the manufacturing
location of each component.
RESEARCH &
DEVELOPMENT: Performed competitive teardown analysis of vehicle components and used the data
for reverse engineering to understand key issues, needs and trends in the customer
base, and identify area of opportunity to deliver unique value to the market. Resolve
various developmental test programs for equipment to giving assurance about the
accomplishment of the products. As a result of these studies an estimated $1.5
million was saved in operating expenses.
Delphi Product & Service Solutions 1999 – Present
EXPERIENCE:
Customer Support Quality Engineer 2007 – Present
Senior Quality Engineer 2005 – 2007
Senior Program Manager 2001 – 2005
Senior Process Engineer 1999 – 2001
As Customer Support Quality Engineer, manage overall quality activities and
continuous improvement programs to support overall quality/business objective on
behalf of the OE Service Division for various customers like General Motors, Ford
and Chrysler. Establish quality organization structure: develop quality department to
support all quality activities with the OES organization including customer support,
supplier development, part approval process and quality assurance. Present monthly,
quarterly and yearly reports to executive management (Exec VP, Product Line
Managers and Directors) on the status of business metrics/scorecards, quality
initiatives, continuous improvement and results of customer satisfaction.
• Developed and implemented problem solving activities on quality issues
with a focus on preventive and systemic actions as it relates to OES
customers resulting in a cost avoidance of $250k/year.
• Developed and implemented New Defective Return Process which
resulting in a $265k/year cost savings.
As Senior Quality Engineer, served as technical quality liaison between production
facilities globally and customers such as General Motors, Ford and Chrysler.
Provided quality records with detail problem description to facilitate timely
resolutions to the customer quality issues with an effort to avoid formal customer
complaints. Identified process deficiencies resulting in customer complaints and
provided recommendation for corrective actions while implementing Best Practices
across Divisions.
• Lead identification of corrective actions to eliminate top WFCC issues
by focusing on areas that are shared across sites and Divisions to
improve overall performance. Customer complaints were reduced by
more than 56% in one year.
• 2006 Value Award Recipient; drove the resolution to customer
complaints to eliminate problems instead of simply resolving the
immediate issue while strengthening the integrity of the corporation
commitment to excellence.
• 2007 Recipient of Spontaneous Recognition Award presented by Delphi
Powertrain.
As Senior Program Manager, strategically coordinate assignments of cross-functional
teams in new product introduction and qualification, PPAP, APQP, Gage
Management, SPC Program, Vendor Certification, etc. Perform program management
and focus on identifying process improvement opportunities that includes process
variation reductions, process controls and cost containments.
• Release (4) new private battery lines which included 246 sku’s that
contributed to the corporation nearly $30 billion dollars in sales.
• Launch Tri-lingual labeling for Heavy Duty battery customers which
increase sales by 25%.
As Senior Process Engineer, provide technical support for molding tools and
equipment for Plastic Molding Operation which included capability studies and
problem solving. Responsible for supplier development programs; established
supplier selection, supplier rating, supplier improvement and supplier monitoring
process. Select and negotiate several major commodity suppliers.
• Standardize tooling design to reduce cost, lead time and quick mold
change adaptability resulting in a 20% reduction in tooling cost and a
15% reduction in tool procurement lead time.
EDUCATION: B.S., Mechanical Engineering, 1989, Southern University A&M Baton Rouge, LA
AFFILIATIONS: Kappa Alpha Psi Fraternity, Inc.
100 Black Men of America
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