Project Analyst

ANN TRUONG

Email: *********@*****.***

Cell: 562-***-****

EDUCATION

Bachelor of Science in Telecommunications Management

DeVry University, California

Graduation: June 2000

G.P.A. 3.70/4.0 – Dean’s List

Bilingual English/Vietnamese

EXPERIENCE

SIGMA net, Inc.

July 2009 – Present

Project Analyst/Telecommunications Analyst

• Develop project plans for Telecom Audit & Inventory project

• Maintain telecommunications expense management (TEM) system by updating tables, rate plans,

provisioning MACD, system configurations, and new product definitions; coordinating procedures with

system engineers.

• Import, review, audit and approve invoices; resolve invoice problems; verifying bill accuracy; resolve

or escalate billing problems and correcting carrier invoices on behalf of clients.

• Meet with clients to discuss service levels and performance of client support teams.

• Attend project meeting to document the meeting discussions and action items.

• Develop, organize, and maintain documents including project information, budgets, contracts, business

requirements, and status of projects.

• Assist in the creation of various internal engagement forms and processes.

• Revise and maintain internal meeting calendars, event tracking forms & spreadsheets.

Vivendi Games Inc.

April 2002 – September 2008

Sr. Telecommunications Analyst

• Manage and support all wireless needs (data and voice services for Blackberry, PDA, Treo’s, & cell

phone users and wireless cards) for individuals within the company.

• Audit and review telecommunication bills for services (Local, LD, data & internet services) and

equipment for accuracy before processing for payment.

• Establish, maintain, and monitor relationships with telecom vendors.

• Provision and maintain inventory for all telecom circuits and services including contract commitment

dates, circuit types, and circuit IDs.

• Compile monthly reports analyzing voice and data spending and usage.

• Assist in vendor contract negotiations and re-negotiations.

• Perform MAC (Moves, Adds, & Changes) for Mitel phone system.

• Manage video conferencing and audio conferencing services.

• Assist in hiring & recruiting potential candidates for IT department.

Verizon Wireless

August 2001 – April 2002

Telecommunications Billing Analyst

• Manage and update databases for all accounts by region; audit telecom-reated bills; and ensure

compliance with internal procedures and policies.

• Resolve account and billing issues; investigate and correct complaints from collection agencies.

• Establish a standardized payment procedure and coordinate with carriers regarding disconnecting,

ordering, moving, and installing telecom services and equipment.

Public Communications Services

February 2001 – August 2001

Telecommunications Analyst

• Provision analog CO lines, T1 circuits, and frame relay circuits from local and long distance providers.

• Prepare account transport costs; review corporate telecom bills for invoice reconciliation for itemizing

services; audit pricing; and resolve invoice disputes.

• Approve bill payments; perform cost analysis reports; and attain tax exemption status for federal, state,

and local taxes from LEC and LD carriers.

Crave Entertainment

December 1998 – January 2001

Telecommunications Analyst

• Administer moves, add, and changes for users and telephone services.

• Research and recommend changes and additions to existing telecommunications system and services.

• Evaluate the needs of users and day-to-day maintenance of operations.

• Determine the need for contract telecom services, as well as, establishing and managing relationships

with vendors.

• Perform call accounting and review corporate wide telecom charges and expenses.

REFERENCES AVAILABLE UPON REQUEST

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