Management Manager

Susan B. Reif

** ********* **., ****** ****, NY *0987

******@*****.***

Home Office: 845-***-****; Cell: 201-***-****

Leadership and organizational development expert, human resource specialist, award-winning

trainer, and content developer -- whose exceptional management (people, projects, budgets,

processes), relationship building, coaching, critical-thinking & problem-solving skills, combined

with effective and highly rated communication and presentation skills -- will bring results to your

organization.

Professional Experience

National Association for Printing Leadership (NAPL), Paramus, NJ. Association dedicated

to business and management excellence in the graphic communications industry. Member of the

senior management team reporting directly to the President & CEO. Held increasing

responsibilities for key management positions as follows.

Sr. Director, Professional & Organizational Development (Oct. 2004 – Sept. 2009):

Responsibilities included overall human resource management, organizational

development, change management, performance management systems, organizational

culture assessment, evaluation and improvement, hiring, training, and retaining quality

employees, and benefits management.

Significant Results:

• Measured, implemented programs, and improved operating culture and

organizational effectiveness year over year

• Served as organizational development and human resource consultant and

trainer to companies of all sizes

• Developed and implemented human resource and organizational development

processes, policies and procedures at headquarters, and across several offices

throughout the United States

• Implemented improved communication channels

• Redefined performance management system and provided training across all

levels of the organization

• Opened satellite office, hired staff, managed operations, and partnered with

technical college for services

• Create, facilitate, and monitor management and leadership development

training & educational programs

• Responsible for all facets of education, training and development for the

Association and its membership across the United States, Canada and

throughout the world

Other responsibilities included: budget and management responsibilities; results-analysis;

responsibility for department plan, financial management, staffing and development.

Director, Professional Development (April 2003 – October 2004): Create, market and

implement organizational and professional development programming. Member of the

Susan Reif cont’d – p. 2

Senior Management Team. Budget oversight. Industry outreach. Supervisory

responsibility. Extensive travel. Hire, train and retain employees.

Director, Center for Professional Development (April 1998 – April 2003): In charge

of professional training facility serving the graphic arts industry. Responsible for the

creation of programming along the following tracks: financial management; sales &

marketing; operations & technology; human resources, and executive concerns.

Director, Training Resources (March 1997 – April 1998): Title promotion.

WorkPLACE Program Manager (March 1990 – April 1997):

Responsible for the curriculum development, marketing and management of the industry-

specific, award-winning basic skills program: The Carl Didde WorkPLACE™ Program.

Served as instructor, ambassador, and sales manager. 11,000+ industry workers trained.

Editor (January 1988 – September 1990):

Planned, wrote and edited management trends articles for award-winning Printing

Manager magazine. Required ongoing knowledge of key business trends, and ability to

translate innovative concepts into actionable ideas for business owners.

Knowledge Industry Publications, White Plains, NY (October 1985 – December 1987)

Associate Editor, Video Manager magazine and Video Marketer newsletter.

Education

M.A., Graphic Communications Management & Technology, January 2005

New York University, Steinhardt School of Education. Concentrations in Business

Management & Leadership, and Environmental Management (classes at Montclair State).

B.A., Cum Laude, State University of New York, College of Liberal Arts and Sciences at

Geneseo, 1984: English major and Provisional Certification in Education.

Certificate Course: Human Synergistics, Int’l. Organizational Culture and Effectiveness,

Team-Building, and Management & Leadership Development Materials.

Professional Honors and Committees

Adjunct Instructor, NYU’s Graphic Communication Management Program, Leadership

Excellence Course

Frequent Speaker and Trainer. Topics include: Management & leadership development;

managing change; hiring and retaining talent; and organizational culture.

Recipient of the Terry McMillian Award (October 2002), bestowed by AGAT for

excellence in training and education

Current Board Member, and Past President and Executive Committee Member,

Association for Graphic Arts Training (AGAT)

Past Staff representative to NAPL Board Committees (education and organizational

development)

Past NAPL Staff Liaison to the Graphic Arts Show Company Content Committee

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