Customer Service Sales Manager

Jonathan Sheldon

* ******* ****** ********, ** **219 716-***-**** abnj4a@r.postjobfree.com

Objective ___________________________________________________________________________

I nformation S upport Technician u tilizing my c ustomer service experience, m ultiple software

p latform and programming language proficienc ies, computer a nd printer h ardware assembly, troubleshooting,

a nd r epair s kills .

Profile _____________________________________________________________________________

Motivated, personable business professional with bachelor’s degree in information technology, CompTIA A+

Essentials 2009 completion and a successful 7 year track record of profitable retail management. Diplomatic,

personable and tactful with professionals and non-professionals at all levels.

Flexible and versatile – able to thrive under pressure. Accell in deadline-driven environments. Excellent team-

building and management skills.

Skills Summary ______________________________________________________________________

Hardware/Software Network Design and Desktop Administration

Troubleshooting Installation Customer Service

Printer Break/Fix Computer Assembly Marketing & Sales

Website Development Network Configuration Employee Development

Virus/Malware Removal Project Management

Professional Experience _______________________________________________________________

DIVERSE INFORMATION TECHNOLOGY KNOWLEDGE AND EXPERIENCE

Hardware installation, configuration, and troubleshooting

Ethernet and Wireless network design, installation, and configuration

Comp TIA A+ 2009 Essentials Exam Completed

Experienced level HTML/XHTML, CSS and JavaScript programming

Intermediate level C++, Java, and SQL Programming

MANAGEMENT/CUSTOMER SERVICE/PROCEDURE DEVELOPMENT

Manage all aspects of day-to-day operations as site sales manager

Employee scheduling for 24 hour shifts

Finances: daily sales reconciliation, receiving and invoicing

Supervision of up to 6 associates and 2 assistant managers

Daily inventory control and loss prevention measures

Procedure review council involvement

Employment History _________________________________________________________________

SITE SALES MANAGER

Noco Energy Inc: Express Division

February 2002 to Present

WEBSITE DESIGNER

SUNY at Fredonia: Health and Wellness Department

September 1999 to December 2000

DESKTOP SUPPORT TECHNICIAN

Information Technology Support Group: SUNY Fredonia

January 1998 to December 2000

Education __________________________________________________________________________

UNIVERSITY OF PHEONIX ONLINE, March 2007 – May 2009

Bachelor of Science in Information Technology GPA: 3.44

UNIVERSITY OF NEW YORK AT FREDONIA, September 1998 – December 2002

Undergraduate Studies in Computer Science with a concentration in Computer System Software

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