Training Management

MICHELE MARKEY

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**** ** ** **, ***’s Summit, Missouri 64081, 816-***-****, **********@**.**.***

SUMMARY

Management Executive with extensive cross-functional experiences in diverse settings, from

large corporate work groups to industrial environments and small subsidiaries. Track record

of delivering results by leveraging interpersonal and communication skills, the ability to

develop/motivate high performing work teams, and the application of creative problem

solving and change management skills. Reputation as a goal-oriented driven leader that

establishes an energetic, engaging and inclusive environment where individuals and teams are

inspired to reach their fullest potential.

•

Training Strategy

• ERP/Training Deployment

• •

Leadership Development Process Improvement

• Change Management Instructional Design

•

EXPERIENCE

President

Michele Markey and Associates, LLC., Lee’s Summit, MO 1994 -

Present

Independent business owner of a firm specializing in supporting clients in their efforts toward increased

competitiveness and the development of competitive business strategy. Specific focus on developing

integrated learning techniques for clients in both ERP implementation projects as well as internal

alignment with business operations. Training approach is focused on using current and progressive

adult learning methodology with particular attention placed on accelerated learning principles.

• Developed, designed and delivered a full scale process improvement training curriculum for a

major airline.

• Established a full organizational training approach for a leader in HVAC/Lighting/Plumbing

industry

• Led a Change Management and Training effort for an industry leader in the Building Supply

industry

• Authored of over 50 active training programs

• Consult with a significant number of clients that are recognized industry leaders around the

world.

Director of Training/Sr. Manager of North American Field Training Operations (2004 –

2009)

Stock Building Supply/Wolseley North America, Raleigh, NC

Directed and managed all aspects of training and organizational development for Wolseley North

America across the United States and Canada for three separate operating companies. Developed

strategic initiatives for training to best align with business and operational requirements including

Continuous Improvement, Leadership Development, Management and Professional Development,

Information Technology, and Safety Compliance training. Managed a team of 50 – 60 Instructional

Designers, eLearning developers, LMS database administrators and Trainers

• Worked closely with senior executive management for implementation of solutions for

comprehension and alignment of organizational vision and goals.

• Developed and implemented cutting edge employee engagement and talent development

programs tailored to meet the organizations strategic and cultural goals

• Lead human capital planning efforts to assist executive management for effectively

forecasting, assessing and managing new and experienced associates.

• Recognized with several awards for leading broad training strategy efforts.

Senior Manager of Training and Instructional Design (2001 – 2003)

Applebee’s International, Overland Park, KS

Led a team of Instructional Designers, responsible for developing training for all corporate and

franchise restaurants.

• Established effective training through the application of adult and accelerated learning

concepts for a wide variety of large-scale projects including companywide implementation of

PeopleSoft.

• Responsible for managing all training projects to set budget and timelines.

Training Manager (1999 – 2001)

American Management Association, Leawood, KS

Managed, coordinated, and evaluated annual training for thousands of professionals in the subject

areas of general management, customer service, sales, quality improvement, purchasing, and inventory

management.

• Crossed organizational lines to assume management for both the public and corporate sides of

business education. Managed a regional workforce of 40 trainers, providing support as well as

coaching and counseling.

• Responsible for complete design of a training department, using best business practices

through the application of business models and processes.

• Expanded professional employee network through recruiting, interviewing, evaluating and

selecting subject matter experts as trainers.

Management and Training Consultant (1991 – 1994)

The Leawood Group, Leawood, KS

Responsible for coordination, project management and implementation of all quality related consulting

and training.

• Director, Instructor and Author of several training programs including Benchmarking, Business

Problem Solving, Statistical Process Control, ISO 9000, Facilitation Techniques, Time

Management and Change Management.

• Conducted continuous improvement training programs for regional, national, and international

clients.

Adjunct Associate Professor (1990 – 1991)

DeVry Institute of Technology, Kansas City, MO

Responsibilities included coordinating all aspects of course planning, classroom instruction and student

evaluation associated with adult education in the Business discipline.

Adjunct Associate Professor (1990)

Longview Community College, Lee’s Summit, Missouri

Responsibilities included the instruction of course work for adult classes in Business Management.

EDUCATION

Webster University, Kansas City, Missouri

MA - Business Management

William Woods College, Fulton, Missouri

BA - Social Studies, Political Science, minor - Secondary Education

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