Engineer Developer

Joanne Wong

Information Architect, Interaction Designer, Usability Engineer, User Experience Architect

312-***-**** :: ******@**************.*** :: http://www.unbrokendesign.com

Experience:

User Experience Architect Consultant [01/09 – present]

Client: USAA

Developed client deliverable documents such as user flows and wireframes.

Brainstormed with client for ideas during a 3-days rapid prototyping session.

Built clickable prototype in Axure.

Client: Feinberg School of Medicine, Northwestern University

Researched and presented competitive analysis.

Prepared and conducted card sorting and usability testing.

Analyzed user testing results and designed against it.

Developed clickable wireframes and specifications.

Client: Nuveen Investment – rebranding of ETFConnect.com

Met with client every week to gather specific functional requirements and to review wireframes.

Designed functionalities and user interactions from competitive analysis and industry standards.

Produced information architecture documentation such as site maps, wireframes, personas, and user flows.

Information Architect

Critical Mass, Chicago IL [05/07 – 12/08]

Clients: QVC Redesign, Visit Las Vegas RSVP Application Design, Albertsons Ecommerce Redesign & Pampers.com

Global Redesign

Lead Information Architect for Pampers.com global redesign.

Developed overall site structure based on client business objectives and user needs.

Worked with content analyst on taxonomy to create a non-traditional navigation for Pampers.com

Prepared and moderated card sorting interview, prototyping and concept testing.

Produced information architecture documentation such as site maps, wireframes, personas, and user flows.

Presented deliverables to clients and to internal team members.

Defined solutions with team members and clients to solve design and technical limitations.

Prepared test plans and prototypes for usability testing.

Adjunct Faculty

Northwestern University School of Medill, Chicago IL [06/08 – Present]

Teach HTML and CSS to graduate student.

Plan and set class agenda and requirements.

Work with other faculty to plan for the following quarters.

Senior Architect / Software Engineer

ACNielsen – The Nielsen Company, Glenview IL [07/06 – 03/07]

Performed heuristic evaluations on client facing web applications.

Designed, developed and tested database applications.

Suggested functionalities and improvements to existing websites and web applications.

Managed projects from all phrases of the product life cycle.

Supported team members in troubleshooting, problem identification and provide solutions.

Lead Architect / Web Application Developer

Spectra Marketing – The Nielsen Company, Chicago IL [12/03 – 07/06]

Defined user needs by performing usability testing.

Suggested functionalities to add or improve based on the performance analysis.

Managed projects from all phrases of the development life cycle.

Participated in client meetings to discuss solutions and project status.

Designed, developed, tested and supported database driven web sites

Supported team members in troubleshooting, problem identification and provide solutions.

Web Application Developer

PSI, Oakbrook Terrace IL [03/02 – 07/03]

Designed and developed user-friendly web-based ASP applications.

Maintained existing ASP applications and author user documentation.

Worked with the Corporate Help Desk to address and resolve open issues.

Web Developer

Design Kitchen, Chicago IL [12/00 – 01/02]

Participated in design development for web sites. Contributed as an advisor to functional user abilities to

navigate the web sites.

Performed quality control, making sure that benchmarks for navigability, maintainability and browser

compatibility were met.

Created documentation for style guides for each web site.

Web Developer

Britannica.com, Chicago IL [03/00 – 11/00]

Developed interactive web sites to promote current world events.

Restored and maintained the Britannica online store.

Consulted and managed all phases of site development.

Education

DePaul University [2004 – 2007]

Master of Science in Human-Computer Interaction with Distinction

University of Illinois at Chicago [1995 – 1999]

Bachelor of Liberal Arts in Mathematics and Computer Science

Areas of Expertise

Usability Testing Agile Development User Centered Design

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Card Sorting Prototyping Evaluation

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Persona Development Storyboarding Competitive Analysis

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Technical Skills

Software: Axure, Visio, Photoshop, Dreamweaver, ImageReady, Illustrator, Microsoft Project.

Programming: C#, ASP.Net, ASP, JSP, Java, VBscript, SQL, JavaScript, DHTML, CSS, HTML

Database: Microsoft SQL Server 2000, MySQL, Microsoft Access.

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