Project Manager Management
Resume:
Mark Davenport
* **** ****** *********, ** *****
Ph :860-***-****• Cell :413-***-****• ********@*******.***
PROJECT MANAGER\ENTERPRISE SR CONSULTANT
Multi-disciplined technology professional combining a unique blend of Information Technology and Enterprise
Management experience to deliver time and cost-savings technology solutions. Broad technical knowledge combined
with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas . Effectively
communicate and explain complex concepts and ideas to non-technical individuals. Core competencies include:
Project Management: Excellent communication and listening skills, motivator, organized, self-starter, creating
budgets according to scope, and delivery of projects on time.
Enterprise Management: Project Manager, Implementation, configuration of CA Identity Management Suite
Management in Information Security: Firewalls, antivirus, IDS, IPS, UTM, budgeting, Change Management &
audits
PROFESSIONAL EXPERIENCE
MassMutual Financial Group, Springfield, MA. 2007- 2009
Director of Security Infrastructure Support & Design
Planned and executed a budget of four million dollars for security infrastructure for Checkpoint and Fortigate
firewalls and Non-networking products.
Managed technical staff of 12 Information Security Specialists and two contractors. Hired staff, defined
individual roles and responsibilities, conducted annual performance reviews, determined merit pay and provided
mentoring.
Delivered superior customer service to internal and external clients. Collaborated with peers and other team
members to bring synergy to the organization. Managed security policies for compliance with SOX and internal
audits
Managed the procurement of hardware and software for the department including managing a 4 million dollar
budget. Managed contracts for all software products which resulted in a budget reduction of 933K.
Provided thought leadership on all information security topics -e.g. data protection standards, secure network
configuration, database and application software security, authentication and role-based access control, etc
Experience Identity Management and User Provisioning solutions. IBM/ Tivoli, and CA Identity Management
Suite
Universal Solutions Group, Glastonbury, CT 2006- 2007
Directory of Security/Project Manager
Managed cross divisional groups in a worldwide provisioning and access control project. Worked with CitiGroup
to deliver on a Global project to implement CA security access products.
Held the position of Senior Project Manager for a major financial institution
Managed a client project with an extremely aggressive timeline. Worked under extreme pressure to deliver
months worth of work in a short timeframe.
Oversaw a Multi International rollout of CA eTrust Audit, eTrust Access control, and eTrust Admin, all new
versions only client using this version of eTrust.
Managed $1.5 Mil project Siteminder Upgrade with a major insurance company that resulted in a successful
implementation of a very complex project.
Initiated, executed and managed projects by creating work breakdown structures (WBS), critical path evaluations,
resource plans, risks definitions and productivity analysis.
Mark Davenport Page 2
Directed daily project execution activities related to systems management, software development, documentation
development, testing, training development, systems delivery and production support using various
methodologies and adhering to PMBOK, PMI guidelines. Administered and managed all project changes.
Instrumental in building the security practice within the organization
Engage with Sales force to craft and scope SOWs
NIIT Inc, Atlanta, GA 2005- 2006
Technical Trainer
Trained clients on CA eTrust products so they can proficiently manage the eTrust product installed or
implemented into their environment.
Trained over 100 clients in a 9 month period, and developed training sessions for classes that were unique to the
client’s needs.
Trained CA internal and external Clients for Top Gun courses on Security products
Certified in five CA eTrust products during tenure.
SysZen Technologies Inc. 2004- 2005
Project Manager/Lead,
Involved with a US Government Project, AAFES, and Dallas, TX- $4.7 Mil. This project is to set up eTrust
admin on a single server to about 500 users.
Setup enterprise User accounts in eTrust Admin 8.1, deploying successfully to over 1000 clients.
Integrated Human Resource information with accounts
Automated User account Management
Set up policy based accounts
Provided Consultation on best practices for using Etrust Admin 8.1
Integrated Unicenter 3.1 to eTrust Admin 8.1, and customization of reports, eTrust Admin 8.1.
Computer Associates International, NY 2000- 2003
Project Manager
Oversaw and managed projects for fortune 500 companies to ensure accurate implementation and client
satisfaction.
Successfully managed over 30 high profile projects to satisfaction of the client.
Recognized for outstanding references submitted by several high profile clients.
Provided business analysis of the client environments to implement products successfully.
Oversaw the implementation of Unicenter Serviceplus Help Desk (4 month project in Newark, NJ, 2 month
project Buffalo, NY, 3 month project in NY, NY, 3 month Project in New Heaven, CT)
Engage with Sales force to craft and scope SOWs
Accountable for the profitability of the project by developing the project plan, identifying risks and mitigation
plans, and working with the customer and relevant organizations to manage the plan, resources, risks, deliverables
and the budget.
Managed other PM’s as Business Manager
Mark Davenport Page 3
PricewaterhouseCoopers, Bethesda, MD 1999- 2000
Principal Consultant
Developed a working relationship including a high level consulting position implementing Global Help Desk, and
Operational Centers. Assisted on many projects assessing the business needs for clients to implement the best
solutions independent of vendor.
Established Enterprise Management practice for the consulting services group.
Developed Center of Excellence for Enterprise System, Management (ESM) practice.
Project provided PricewaterhouseCoopers an arena in which consultants and clients could view ESM products
from various vendors
Researched and analyzed current and future help desk products.
ADDITIONAL RELEVANT EXPERIENCE
Senior Engineer: Vanstar Corporation, Rocky Hill, CT
Senior Systems Engineer, Digital Equipment Corporation, Maynard, MA
Education and Certifications
Colorado Technical University Associates Degree
Colorado Technical University Bachelors in Project Manager ( In progress)
PMP In Progress
ASSOCIATED/MEMBERSHIPS
PMI Institute
ISACA
IREC
Harley-Davidson Owners Group
Unicenter User Community
Mark Davenport Page 4
Mark Davenport
9 Main Street Ellington, Ct 06029
Ph :860-***-****• Cell :413-***-****• ********@*******.***
TECHNICAL ADDENDUM
Knowledge / Experience
General Technical Training\Certifications
Project Management – Overview Startup and Planning Basic Scheduling Execution and Close-
down
Novell- MCNE, Novel GroupWise Certified
Microsoft: MCP for Exchange
Bay Network Specialist
CA Certified Unicenter Engineer
3Com Wizard
Auditing- HIPPA, NIST,SAS-70, and Sarbanes-Oxley
TCP/IP Networking
Introduction to UNIX Operating Systems
Programming and Software Applications
Microsoft 2007– Project Word Excel PowerPoint Outlook Internet Explorer, SharePoint
CA- eTrust Admin, Access control, Service Desk, Siteminder, Clarity, XOsoft, Asset management,
software delivery, Single Sign On, Threat Management, and CA Identity Manager
Adobe Viewer Adobe Acrobat
Symantec Endpoint Protection
Apache Netscape Visio 2003 WinZip WordPerfect Lotus123 Lotus Notes
ABC Flowchart HTML Universal Markup Language (UML)
Operating Systems & Network Security Technology
SUN Microsystems (SOLARIS 10) Microsoft Windows AD/NT/95/Vista IEEE 802.3 TCP/IP
(Ethernet) protocol IPS,UDS, Anti-Virus, Linux, Unix SkyBox • Firemon • LogLogic • CyberArk •
NetScreen • PGP • RSA • Checkpoint • Fortinet •Snort IDS
Project Execution Methodologies
PMBOK-PMI Institute
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