Manager Customer Service
Resume:
SIEGFRIED K. STAHL
Frankfort, Illinois 60423
****@************.***
Dear Hiring Executive,
My career has been dedicated to facilitating and driving positive change, continuous improvement, and lean initiatives
across manufacturing & distribution organizations to help them quickly achieve desired business benefits and to gain
competitive advantage in the marketplace through an optimized supply chain and lean manufacturing approach.
I am a seasoned and successful Operations, Supply Chain, Materials Management, and Procurement professional
with highly transferable & comprehensive skills that span a wide variety of industries and market segments. In
addition, my portfolio of experience includes significant accomplishments as a Project Manager and Business
Consulting Leader to the manufacturing and distribution sector while implementing and managing enterprise wide
business technology solutions that deliver results.
I have deep knowledge of ERP systems and their effective deployment and use, plant management experience, and
significant experience in the areas Demand Planning, Manufacturing Execution & Scheduling, Capacity Planning,
Inventory Management, Procurement, Global Sourcing, Vendor Management, Warehouse Distribution & Fulfillment,
and Order Entry & Customer Support. I am very customer focused, and as you will see from my resume, I am an
effective team builder and have strong relational skills in managing and working with all stakeholders including; direct
staff, cross-functional teams, departments, divisions, business units, and customers.
I am equally comfortable in all environments from a local hands-on operation to a corporate setting. I have had staff
responsibility ranging from a few reports up to 180 people. In addition, I have plant start-up as well as manufacturing
consolidation experience and am a seasoned business traveler.
I believe that I could bring significant immediate value to your organization as well as help drive long term strategic
growth. I would appreciate your thoughtful consideration of the attached resume, and look forward to meeting with you
to explore the opportunities to contribute to your firm.
Regards,
Sieg Stahl
SIEGFRIED K. STAHL
20717 S. Hickory Creek Court
Frankfort, Illinois 60423
****@************.***
PROFESSIONAL OBJECTIVE:
To bring immediate value to an organization by establishing a long term relationship that is focused on providing
effective leadership, continuous improvement, and building a world class operation in an environment that offers
personal growth, challenge, and the opportunity to demonstrate and contribute my skills and experience as a
Operations, Materials, and Supply Chain professional as part of a “customer-focused” team.
KEY SKILLS:
Decision Making Relationship Building Customer Focused
Effective Leadership Team Building & Mentoring Staff Development
Business & Financial Ethics Long Range Planning Effective Communication
Goal Driven/Detail Focused Critical Thinking Project/Change Management
PROFESSIONAL EXPERIENCE:
2006 - Present
Lund International, Belmor Products Div. Manufacturer of OEM & Aftermarket accessories for the Heavy Truck and
Light Truck Market Sectors
Operations & Materials Manager: Report to VP & COO. Responsible for daily & strategic lean planning
and execution functions (including plant output, productivity, efficiency, schedule attainment, order fill rates,
PPV, etc.) as well as Engineering, Quality, HR, Warehouse Management, Shipping and Logistics, and
Plant Maintenance. Drove cost savings initiatives, scrap reduction, continuous improvement initiatives,
pursued outsourcing opportunities, shortened supply chain and improved customer satisfaction by
increasing order fill rates in a short lead time quick turn environment. Re-implemented ERP/MRP system
for maximum effectiveness. Conducted MRP training for all plant functions, and served as the ERP subject
matter expert, trainer, and consultant for the entire corporation. Familiar with OEM business requirements
(PPAP, ISO, TS, etc). Managed 8 Direct reports with overall responsibility for 70+ employees.
2005-2006
Friedman Corporation. Developer of Frontier - Enterprise Resource Planning (ERP) software for the manufacturing
& distribution sector tailored for highly configurable environments.
Client Services Director: Report to VP of Professional Services. Responsible for sales and opportunity
development for consulting and implementation project services. Respond to RFP’s. Ultimate responsibility,
accountability, and project "ownership" for successful ERP implementations for major clients while working
to minimize “time to benefit”. Manage client expectations and coordinate with software R&D to meet special
customer needs. Managed 7 direct reports, and many indirect professional resources in a highly matrixed
environment based on project needs.
2004 - 2005:
Quality Solutions Information Services, Inc. Developer & provider of enterprise & Web-based solutions and services
to the publishing industry.
Client Services Manager – Midwest Region: Direct report to company President. Responsible for
account management, customer support, project management and business development for the Trade
and University book publishing market sector in the Midwest. Instrumental in the development and
implementation of enhanced web based customer support and communication tools.
2002 - 2004:
Catching Fluidpower Inc. Major Distributor for Parker-Hannifin Industrial Products.
Warehouse Management: Report to Branch Manager. Responsible for branch warehouse operations and
logistics including; inventory management & replenishment, receiving activity, order fulfillment,
transportation, and light manufacturing.
2000 - 2001:
Vitria Technology. Silicon Valley based provider of EAI & B2B enterprise solutions for all business sectors.
Regional Consulting Manager: Report to Vice President, Professional Services. Established and built the
first consulting practice in Midwest region. Responsible for recruiting, training, scheduling, and productivity,
as well as proactive management of client relationships, satisfaction and successful project outcome. Work
closely with Sales Teams to close license business, and actively sell & grow the consulting revenue stream.
Interface with partner organizations to grow & develop relationships and ensure joint success. Oversight of
RFP responses and project scoping. Experience with comp/incentive plan development. Managed team of
6 technical Consultants.
1990 - 2000:
SSA (Systems Software Associates). Developer of BPCS – Enterprise Resource Planning (ERP) software for the
manufacturing & distribution sector.
Director – Resource Management: Report to Vice President, Research & Development. Responsible for
recruiting, training, assignment/deployment, utilization, and ongoing professional development and
mentoring, and retention for a staff of 180 technical and application engineering, analyst, development, and
support professionals.
Support (Call) Center Director - Americas: Report to Vice President, Research & Development.
Responsible for support strategy and management of a world-class customer service organization of 75
multi-disciplined consulting professionals supporting North, South, & Latin America. Successfully “re-built”
customer image and performance of the Support Center. Provided key leadership in “globalizing” SSA
Support. Instrumental in enhancing Web-based support capability. Launched major customer service
improvement & re-engineering initiatives while significantly improving customer service levels by creating a
customer service rather than technical “culture”.
- Qualified for the 1998 President’s Club.
Director Professional Services - Midwest: Report to Regional President. Successful management,
growth, development, and P & L responsibility for a multi-million dollar consulting business unit providing
client project implementation support and value-add consulting. Ultimate responsibility for customer
success and executive relationships. Worked closely with sales and corporate executives to close key
business. Oversight of RFP responses and project scoping. Also had responsibility for the Customer
Education & Training. Responsible for 80 professionals including Managers, Application Consultants,
Technical Consultants, Training Consultants and Administrative Staff.
- MVP of the Year Award, 1997
Consulting Resource Manager: Report to Professional Services Director. Instrumental in the
development and pilot rollout of Resource Management approach to staff management. Responsible for
recruiting, training, development/mentoring, utilization, assignment/deployment, and retention of key
consulting professionals throughout the Midwest. Managed 40 multi-disciplined Application Consultants.
Instrumental in the creation of “SSA University” used to certify staff expertise and knowledge.
Consulting Manager: Report to Professional Services Director. Responsible for sales and opportunity
development for consulting and implementation services. Respond to RFP’s. Ultimate responsibility,
accountability, and "ownership" for successful client ERP implementations for major clients while working to
minimize “time to benefit”. Manage client expectations. Provide executive support to client steering
committee and implementation team. Advocate for client issues within SSA. Managed a team of 6 multi-
disciplined consultants, and many indirect professional resources in a highly matrixed environment based
on project needs.
Global Materials Manager: Report to Vice President. Established the first formal Materials/fulfillment
organization at SSA. Developed new global distribution strategy. Reengineered all related production and
distribution processes utilizing Just-In-Time techniques. Responsible for production, scheduling,
distribution, and fulfillment on a global basis. Managed key outsource partnerships with critical service
providers and had responsibility for contract negotiation, certification, as well as establishing & monitoring
performance expectations. Achieved 40 % cost reduction and 50% reduction in delivery time.
-Qualified for the 1994 SSA Presidents Club.
Engagement (Project) Manager: Report to Consulting Manager. Provide project management leadership,
direction, and support for multi-site (& multi-national) ERP implementations for major clients utilizing a
structured implementation methodology. Managed multiple projects and built key executive relationships
and developed opportunities to sell additional services & products. Respond to RFP’s. Also managed
several successful business reengineering/process redesign projects.
Senior Manufacturing Consultant / Project Manager: Report to Consulting Manager. Responsible for
supporting clients in the successful implementation and utilization of ERP software. Responsibilities
included “value-add” consulting activities, and conducting manufacturing/supply chain and MRP training.
Provided professional consulting and educational services to over 40 client companies in a variety of
industries and market segments.
-SSA "Boot camp" certified in BPCS manufacturing applications.
-Received Client Services "Rookie of the Year" award in 1990.
1987 - 1990:
Tibor Machine Products. Precision CNC Machining. Manufacturer of hydraulic cylinder components. Director of
Materials Management: Full responsibility for the Materials Management function. Led MRP implementation.
Details upon request.
1984 - 1987:
Warner-Ishi Corporation. Borg-Warner/Japanese joint venture. Manufacturer of Automotive and Industrial
Turbochargers. Materials Manager: Plant start-up management team. Full responsibility for the Materials
Management function. Led MRP implementation. Details upon request.
1983 - 1984:
KOLUX Div. of General Indicator Corporation. Manufacturer of graphic identification systems. Manufacturing
Systems Consultant: Led MRP implementation. Details upon request.
1980 - 1983:
Cabot Corporation. Fabricated Products Group, High Technology Materials Division. Manufacturer of High
Technology steel alloy products. Production Control Manager (and other positions): Full responsibility for
scheduling & execution. Led MRP implementation. Details upon request.
1973 - 1980:
Federal-Mogul Corporation. Manufacturer of precision components for Automotive, Industrial, and Aerospace use.
Production & Inventory Control Manager (and other positions): Key leader in MRP implementation. Details upon
request.
Education:
Major: OPERATIONS MANAGEMENT – attended Michigan State University and Indiana University
Professional Affiliations:
Certified (C.P.I.M.) by A.P.I.C.S. (American Production and Inventory Control Society) in 1987, former Executive
Vice President of Chicago Chapter South Branch and Chicago Board member. Former President of the Lakeland
Chapter.
APICS Certification Review Instructor (2 years) - Material Requirements Planning
APICS Eight-Week Course Instructor (3.5 years) - MRP, Master Planning, P&IC Fundamentals, and Project
Management. 1988 / 1989 APICS Instructor of the Year award.
Co-author of APICS National C.I.R.M. Certification Review Course - 1991.
Dinner Speaker for various Professional Organizations and User Groups
Other Experience:
Professional SCUBA Instructor. Founder of Sea Dog Divers - Dive Travel and Expeditions.
References:
Upon request
Contact this candidate