Customer Service Sales

JOHN A. DANNEMAN

**** ** *** ***** ****: 954-***-****

Coral Springs, FL 33076 ***********@*********.*** Cell: 954-***-****

http://www.linkedin.com/in/johndanneman

SUMMARY

Dynamic, results-oriented management professional with exceptional background in operations and sales

management. Skilled in leading others towards exceeding goals and expectations while developing plans

for the future. Talented communicator with the public, key decision makers and media. Thrive in a multi

dimensional work environment. Expertise includes:

• •

Team Building Budget Development

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Leadership Budget Administration

• •

District Operations Management Customer Relations Management

• •

Sales Analysis Training & Development

• •

P&L Analysis Project Management

PROFESSIONAL EXPERIENCE

AAA AUTO CLUB SOUTH, Tampa, Florida 1990 - 2009

One of the largest membership organizations in the world. Committed to providing safety, security and

piece of mind to almost 50 million members, AAA offers its members an incredible array of outstanding

savings and useful services.

Division / District Manager (1994 - 2009)

Savannah, GA., Palm Beach Gardens, Lauderhill, Pompano Beach, Pembroke Pines, Plantation, FL

Directed all branch operations of multi unit branch office. Guided all sales functions including those of

multi line property and casualty insurance agency, full service travel agency, member services department

and field membership sales department. Analyzed and directed multi million dollar P&L’s, department

business and marketing plans. Protection of company assets through strict adherence to all internal audit

processes. Conducted coaching for success sessions with all employees and led by example those

necessary actions for growth and success of branches. Performed media interactions as contact area expert

in areas of insurance, travel and legislative issues to better position AAA in the marketplace.

• Three time winner of AAA Auto Club South Outstanding Achievement in Public Affairs Award

• Two time winner of AAA Auto Club South Presidents Award for greatest increase over budget in

Field Membership Sales

• First ever winner of Safe Kids of Savannah Kathryn Hall Distinguished Service Award for

outstanding service in community

• Researched and developed start up of new Field Membership Sales Department in Broward County,

which is now operating at largest positive variance to budget in Club’s three state area of

responsibility and will set new sales team record for area with an increase of over 36%

• Opened new branch office in Pembroke Pines, which is successfully answering needs of over 90,000

members

• Led Plantation office to totally satisfied customer service scores of 100%

• Directed daily branch activities that led to always achieving branch audit scores in mid to high 90’s,

twice scoring 100%.

• Managed branch P&L’s to consistently exceed corporate expectations for profitability

JOHN A. DANNEMAN Page 2

Manager Of Automotive Financial Services (1990 - 1994)

Managed all operations of program that was offered to over 4 million AAA members to assist in purchase

of new and used vehicles. Direct line responsibility to Vice President. Facilitated relationship between

dealer base, members and Club by acting as liaison. Secured new dealers to participate in program.

Conducted reviews of purchases to insure members were receiving proper member price for new vehicle

and if not, consulted with dealer principals to secure difference in pricing for member. Developed

additions to program that added value for member. Managed an eight employee call center and an outside

Field Representative. Performed training of employees in customer service skills, proper telephone

etiquette and sales skills, as well as recruiting and hiring of team.

• Grew dealer base of program by 25%

• Developed and instituted Parts and Service Discount Program as addition to Car Buying Program that

provided more value for members and tied member to dealership. Achieved over 90% participation

rate of dealer base

• Increased revenue of program by over 10% each year

• Worked with other leaders in Club to institute Preferred Loan Program which offered reduced rate

loans to members for vehicle purchases

• Aided in publishing of procedures manual for loan program

Prior to working for AAA Auto Club South, worked in the Automotive Aftermarket as a Sales

Representative and Marketing Manager for several companies including NAPA, Gabriel Shock

Absorbers, Parts Plus and Big A Auto Parts.

EDUCATION & TRAINING

Bachelor of Science (BS), Business Administration

Franklin University, Columbus, OH

Pre-Degree Courses

The Ohio State University, Columbus, OH

General Lines Agent Licensing Course, Central Insurance School, St. Petersburg, FL

Civil Treatment for Leaders Program, Employment Learning Innovations, Inc

Results Based Interactions, Development Dimensions International, Inc.

Customer Service / Service Plus, Development Dimensions International, Inc.

Interaction Management Program, Development Dimensions International, Inc.

Professional Selling Skills, Achieve Global

Professional Sales Coaching, Achieve Global

Dale Carnegie Public Speaking Course, Dale Carnegie & Associates

Weber Leadership Challenge Workshop

Media Training for TV, Radio, and Newspaper Interviews, AAA Auto Club South

LICENSES & CERTIFICATIONS

220 Property and Casualty Insurance License

State of Florida

Licensed Notary Public

State of Florida

Certified, CPR and AED

American Safety and Health Institute

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