Engineer Technical Support

S ergio Pisano

Tel: 305-***-**** ● Email: *********@*******.*** ● 5005 Collins Ave, Apt: 702, Miami Beach, FL 33140 ● Authorized to work in the USA & EU

Summary

Skilled and experienced systems engineer with a strong background in IT, enterprise software sales, business

administration and technical support in search of related position with a stable and growing company.

Education and Certifications

Masters of Science in Telecommunications and Networking, May 2006, GPA: 3.98 / 4

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Florida International University - Miami, Florida.

Bachelor of Science in Systems Engineering, July 1997, GPA: 3.43 / 4

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Universidad Metropolitana - Caracas, Venezuela

CCNA - Cisco Certified Network Associate

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ITIL Foundation Associate

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Skills

Extensive knowledge of technical areas and software tools including: Windows, VMware, Microsoft CRM, Microsoft

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Word, Excel, Outlook, Access, Power Point, Project. Visio, SQL Server, VB.NET, ASP.NET, HTML, CSS, PHP,

Javascript, Crystal Reports, Norton Utilities, Ghost, Adobe Photoshop, Dreamweaver, Flash, Captive

Fluent in English, Spanish, and Italian

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Professional Experience

SUNVIEW SOFTWARE. Tampa, FL. Regional sales engineer 2007 - 2009

• Became an expert in the software products offered by the company, prepared and delivered daily technical

presentations and webinars to a diverse set of audiences, including corporate executives (C-Level) and director level

personnel from fortune 500 companies and government institutions

• Developed proposals to respond for specific customer requirements, interacted with clients to reach agreements,

planed and modified product configurations to meet specific customer’s needs and participated at various industry events

• Provided technical and non technical support to clients and company personnel, maintained a VMware Server

environment and contributed to the software development team using Crystal Reports

SILVER SEAHORSE. Miami FL. Technical support engineer and business administrator 2002 - 2006

• Designed and implemented an inventory tracking software integrated with the existing Point of Sale system using

Microsoft Access, Visual Basic, and ScanPal2 Scanner Interface

• Deployed software installs and performed workstations maintenance, anti-virus updates and network administration

• Managed non technical employees and assisted on the business operations

I.S. IMPORT EXPORT CORP. Miami, FL. Technical support specialist and sales representative 2000 - 2002

• Provided general technical support, assisted on project presentations and briefings

• Administered a small internal network

• Traveled to Italy to engage in direct negotiations with Italian vendors and suppliers

• Prepared new line of Italian products for their introduction to the U.S.A market and compliance with rules and

regulations (bar codes, nutrition facts, labeling, permits)

SHELL OIL Caracas – Venezuela. Systems Engineer and Support 1997 - 1999

• Developed, designed and maintained a new nationwide marketing research database for the lubricant department

using Microsoft Visual Basic and Access

• Provided Technical and Network Support to more than 40 internal users nationwide

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