Customer Service Accounting

Keith Brothag

*** **** **** ***. • Painesville, OH 44077

440-***-**** • *****.*******@*******.***

Aspiring professional with an emerging financial acumen seeking an accounting or finance

Career Profile

position that can utilize organizational and analytical skills, technical expertise, and experience

in a professional business environment.

The University of Toledo, Bachelor of Business Administration. Toledo, OH. Dec. 2009

Education

AACSB accredited College of Business Administration

Majoring in Accounting and Finance

Cumulative GPA of 3.3, Finance major course GPA of 3.66

Achieved dean’s list in Fall 2006, Fall 2007, and Spring 2008

The University of Toledo, Student Accounting Assistant. Toledo, OH. Sept. 2008 – Present

Experience

Maintaining expenditure and budget analyses of a multi-million dollar budget for directors of the

Facilities and Construction department.

Implementing and designing an Access database for payment, analysis, and management of utilities.

Utilizing ERP systems to research expenditures, prepare ad-hoc analyses, and create purchase orders.

The Independent Collegian, Accounting Coordinator. Toledo, OH. Aug. 2008 – Present

Establishing a new accounting system using QuickBooks to integrate all accounting procedures.

Maintaining all accounts receivable and payable functions representing over 100 clients, 15 vendors,

and 20 employees.

Managing all banking activities including reconciliation, evaluating interest-bearing funds, and

controlling cash expenditures.

Preparing and reporting GAAP compliant financial statements to the board of directors.

Fifth Third Bank, Customer Service Representative. Toledo, OH. July 2007 – Sept. 2008

Assisted customers with depositing and withdrawing funds, cashing checks, resolving discrepancies,

and improving their finances by promoting new products and services.

Secured and reconciled bank assets including cash, transaction documents, and customer information.

Contributed to an excellent Gallup customer service score of 4.89/5.

Arby’s Restaurant Group, Shift Manager. Painesville, OH and Toledo, OH. June 2004 – Aug. 2007

Part of a management team responsible for operating a restaurant franchise with over 20 employees

and average monthly revenues of $80,000.

Maintained daily operations by managing employee workflow, controlling cash variances, and

continuously assessing and correcting inventory deficiencies.

Achieved a 100% Annual Operations Performance score.

Proficient in Microsoft Office including macros, Excel pivot tables, and Access ODBC.

Technical Skills

Familiar with QuickBooks, Visual Basic, SQL, Banner ERP, and Lawson ERP systems.

Knowledgeable about computer hardware, software design, and financial modeling.

Contact this candidate