Customer Service Design

THIS IS MARLEE BROWN

I ’m exceptionally lucky to have been born into a world of interactive

t echnology. Being equ ally drawn to calculus, physics a nd circuitry as well as

g litter - glue, c rocheting and impressionism it’s been difficult to d etermine if I’m a

‘ left brain’ or a ‘right brain’ sort of person.

U ltimately, I’m a problem solver. I thrive on the process of thinking something

t hrough and making it happen, constantly pushing boundaries and asking all

t he ‘what if’ questions. I f ind satisfaction a t each step: r esearch, learning,

p lanning, b uilding and, of c ourse, making it all look good, no matter if the

p roblem is highly technical o r highly e xpressive . Calculators and Crayolas get

a n equal share of my affection.

T his is why I’m so lucky. The rap id growth of the w eb a nd interactive mediums

h as intertwined creativity and technology so perfectly and permanently t hat the

p erfect niche was c reated for those of us who can’t choose between the two. I t

h as also caused a s eismic philosophical and s ocieta l s hift a s people expect

f aster, lighter, meaner, greener, m ore c ustomizable products and individualized

i nteractions.

W e li ve in an experiential world now; t raditional methods of media and

m arketing are becoming more and more obsolete, and, with the in creased flow

o f information, customers are more knowledgeable, less loyal, and more

d istracted than ever before. In many ways it is no longer good enough to

p rovide a product or service; businesses h ave to c urate e xperiences for their

c ustomers i n order to s tand out amongst the clutter and e ngage ever - so - fleeting

a ttention s pans . P lus, t he advent of social media means that t hey h ave to g o

e ven further, t urn ing b uyers into believers in order to g ive their product staying

p ower in a temporal marketplace.

I t’ s a w orld that absolutely requires a firm grasp on technology, an abundance

o f creativity, a b ulletproof a esthetic s ense, the ability to change quickly, and

t he desire to keep learning .

I t’s the perfect world for me.

THIS IS HOW TO FIND HER

ADDRESS: 3987 Northampton Road Cleveland Heights, OH 44121

TELEPHONE: 216-***-****

EMAIL: ******@************.***

WEB: www.marleedesign.com

THIS IS WHAT SHE’S LEARNED

CASE WESTERN RESERVE UNIVERSITY

BSE - 2001

Major: Computer Engineering Minor: Studio Art GPA: 3.7

THIS IS HER TOOLBOX

TECHNICAL TOOLS

• Relational Databases Design: Microsoft Access, SQL Server, mySQL,

FileMaker, etc.

• MS Office, Adobe Acrobat and other software integration

• Web Languages: PHP, ASP, HTML, Javascript, Ajax, etc.

• Object oriented programming

• Action Script programming and application design

• Web 2.0 methods and API integration

CREATIVE TOOLS

Adobe Creative Suite

•

Flash timeline animation

•

Quark

•

Video editing (After Effects, Final Cut Pro)

•

Digital and film photography

•

Multimedia/Interactive development

•

GUI design

•

User experience theory

•

Copywriting

•

PEOPLE TOOLS

Project management and planning experience

•

Team leadership

•

Market research and quality control

•

Technical training and education experience

•

Ability to deliver complex information in a simplified manner

•

Social media expertise

•

Viral marketing methodology

•

Drive for continual improvement

•

Boundless energy

•

Sparkling personality

•

THIS IS WHAT SHE MAKES

DUNCAN TOYS: www.yo-yo.com

SHOPAROONI: www.shoparooni.com

RODER EVIDENCE: www.roderevidence.com

THIS IS WHAT SHE’S DONE

OWNER OF SHOPAROONI

• Manage all aspects of both front and back ends of a small retail shop including, but not limited to:

purchasing and accounting, stock selection, merchandising, advertising, design, web development,

gallery management, sitting on countless committees, and sweeping the floor

• Accomplish the Herculean task of keeping the doors open on a small gift boutique stocked entirely with

non essentials during the worst economic recession in almost a century

• Advise and assist other merchants, community groups, and development organizations with design,

marketing, and web management expertise to ensure the success of the entire district

OWNER OF MARLEE DESIGN

• Consult with new clients to determine needs and budget for each project

• Coordinate and implement all aspects of each project including functionality specification, design

elements, printing, and interactive development

• Determine the best possible design aesthetic and technical needs to achieve client’s goals

• Select and manage freelance talent

• Provide customer service, client education, and technical support

• Ongoing networking, research and marketing efforts on behalf of myself and my clients

• Miscellaneous business activities such as financial planning and budgeting, tax preparation, intellectual

property maintenance, strategic planning, and growth management

CREATIVE DIRECTOR AT PEERLIS LLC

• Designed and developed numerous custom applications for clients using Macromedia Flash

• Developed a creative questionnaire used for helping clients through the design process and identifying

their desires and expectations

• Instilled an in-house critique and review process in order to improve quality of work, increase the

knowledge level of the creative staff, and create a better sense of solidarity among the staff

• Created and advised others in the creation of logos, business materials, print and web layouts

• Oversaw the selection of stock art, color palates, fonts, and other elements to establish the visual

standard of each project.

• Sought out, selected and managed freelance talent

INTERACTIVE MEDIA DEVELOPER AT DIRECTED DECISIONS

• Development of automated systems to streamline litigation support services by saving man-hours and

empowering clients to control data

• Expanded clientele by implementing previously unexplored technology

• Oversaw entire development process and lead a design team in the creation of multimedia

presentations that delivered complex information in an understandable and appealing manner

• Designed and implemented cross-platform interactive presentations for use in the courtroom as well as

large scale printed material

SENIOR SOFTWARE ENGINEER AT MEDOVATION, INC.

• Developed a complete radiopharmaceutical management system from concept to the marketplace in a

single year

• Wrote functional specification documents and training manuals for entire product line

• Implemented a beta test program for entire product line

• Created an information management system to document communication between the Nuclear

Regulatory Commission, industry consultants, clients, and the development, sales, and marketing

departments

Contact this candidate