Years Experience Project Management

Colleen S. Pars

**** ****** ****** • Western Springs, Illinois 60558 • 708-***-****

www.cluecommunications.com

Summary

Award-winning technical communicator with over 15 years experience in the computer industry. Deliverables

published in both online and paper mediums. Also experienced in managing writing projects and performing some

functions assigned to programmers, such as GUI design and bug tracking.

Skills

Word, Visio, PowerPoint, Excel, Dreamweaver, HomeSite, Acrobat, RoboHelp, Sharepoint, CorelDRAW!, HTML,

XHTML,CSS, C, Smalltalk, COBOL

Accomplishments

Online Publishing

Designed and developed both the text and graphics for a variety of online deliverables. Examples include:

• Web sites.

• HTML and Windows Help systems.

• Online libraries containing general documentation, such as staff biographies, and technical documentation, such

as detailed code specifications.

• Online tours that guide users through the major functions of applications.

Paper Publishing

Designed, created, and edited both the text and graphics for a variety of paper deliverables. Examples include:

• User documentation such as reference manuals, user guides, job aids, marketing materials, installation

documents, process documents, release notes, and newsletters.

• Programmer documentation such as functional specifications, GUI style guides, and class and method

dictionaries.

Project Management

• Managed writing projects from beginning to end. Performed functions such as staffing, creating and maintaining

work plans, and coordinating with development, product support, marketing, and production.

• Supervised the daily work of a writing team. Gave semi-annual performance reviews.

Software Development

• Established, documented, and maintained a software testing and bug tracking process.

• Assisted the development team in GUI design and window painting.

Technical Writing Work History

Clue Communications, Independent Consultant, February ‘96 - Present

JMB Realty Corporation, Senior Technical Writer, May ‘94 - February ‘96

DKSystems Incorporated, Senior Technical Writer, December ‘93 - ‘May 94

Andersen Consulting, Program Specialist / Associate Program Specialist, April ‘91 - December ‘93

Budget Rent A Car Corporate Headquarters, Training Document Coordinator, April ‘90 - April ‘91

Education

University of Illinois-Urbana, BS in Advertising, May ‘87

Dean’s List, G.P.A. 4.7/5.0, Summa Cum Laude

Kellogg School of Management, Northwestern University

Selected Courses

The School of the Art Institute of Chicago

Selected Courses

Activities & Honors

Society for Technical Communication (STC), Senior Member

Various STC Awards of Excellence and Merit

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