Manager Sales

Michael Volkenant

**** ***** ****** *****, ***** Louis Park, Minnesota 55426

Telephone: 763-***-**** Email: ****************@***.***

KEY ACCOMPLISHMENTS

Doctorate degree Broad anatomy and physiology knowledge

Successfully managed account base Excellent written and verbal communication skills

Proven creative marketing plans Superior interpersonal skills

Managed healthcare knowledge Able to assess and forecast sales results

Excellent negotiation skills Proven sales and profitability

PROFESSIONAL EXPERIENCE

6/2008 – 1/2009 The Mobile Express, LLC (General Manager) Golden Valley, MN

General Manager for a chain of retail mobile phone stores (corporate retail partners of Verizon Wireless

and T-Mobile Wireless) responsible for directing and coordinating the operations for 13 locations and 53

employees. I was hired specifically to stabilize the company by reducing costs and increasing sales

during a change in company ownership. My approach required me to reduce store managers by half,

reestablish working relationships with key Verizon and T-Mobile figureheads, seeking out new vendors

to provide similar products which afforded us a larger profit, present P&Ls and projections to banking

institutions for extended lines of credit, and creatively package promotions at the store level to boost

sales.

Monitor and promote sales. Train and coach under-performing staff. Resulted in a 7.8% increase in sales

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from July through October.

Monitor and maintain store inventory. Create promotions based on new devices.

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Create P&Ls to monitor efficiency and to project earnings.

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Work closely with company controller and vendors to manage assets.

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Negotiate benefit pricing, liability insurance and IT contracts to conserve assets. Resulted in a savings of

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12.0% on benefits cost, 3.2% savings on liability insurance, and negotiated a repayment structure on IT

contracted costs (in lieu of lump sum repayment).

Negotiate commercial real estate leases, and monitor new store openings at expansion sites. (Two new

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locations were opened under my management.)

Restructure management to conserve capital; resulting in a 36% savings in management salary expense.

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Maintain and manage adequate staffing at all retail sales locations.

Promote business relationships while working with key representatives from Verizon and T-Mobile.

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Analyze data, create and present reporting information to owners/investors.

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Oversee the cleanup of the POS system (Retail IQ).

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4/2006 – 6/2008 Integra Telecom, Inc. (Strategic Account Manager) Minneapolis, MN

Strategic/National Account Manager (the position was called Strategic Account Manager with Integra

Telecom, but was called National Account Manager with Eschelon Telecom prior to the acquisition in

August 2007) responsible for managing a specified base of customer accounts, containing complex

product sets and services including network service, data service and voice and data applications on T1

products. Many accounts are also multi-site and cross state lines. Some support included business

telephone systems. I am responsible for project managing the account for conversion and then the life

cycle management of the national account. I am accountable for proactively managing all aspects of my

customer base and up-selling additional products and services. The position requires extensive

knowledge of telephony and all Integra products and services. I am required to research and coordinate

with other departments of the company to ensure timely resolution of customer issues. I work closely

with Sales and Marketing on contract renewals to minimize the risk of churn, and ensure safeguarding of

confidential information that may be accessed in performance of my duties.

Inside and outside sales to broaden my base and increase net income.

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Project manage new conversions.

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Create, organize and monitor all contracts for my base.

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Supervise all activity for national accounts (orders, billing, account maintenance).

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Develop, maintain and nurture a long-term relationship.

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Analyze data, create and present accounts’ reporting information to key contacts.

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Monitor and maintain data integrity for national accounts in six operating systems.

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4/1999 – 4/2006 KMS Management, Inc. (Community Manager) Minneapolis, MN

Community Manager for two high turnover, market rate rental properties in downtown Minneapolis. As Community

Manager, I was responsible for rent billing and collection, creating and adhering to annual budgets, sales, managing

a staff of eight, marketing strategy and implementation, working with and developing relationships with vendors,

representing the company at legal proceedings, establishing and maintaining resident relations, scheduling,

administrative duties and more.

Created and carried out an annual business plan to reduce spending and increase revenue. Result: 2004;

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maintained 98% occupancy (4% over industry average) and spent 4% less than budget, resulting in a 5.8%

increase in net operating income.

Oversaw the $1.2 million and $.8 million renovations of both properties in a weakened rental market (post

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9/11). Result: 2003; 72% resident retention (12% over property trend).

Won the Minnesota Multi-Housing Association’s “Manager of the Year: 2005.”

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Won the KMS Management, Inc. “Manager of the Year: 2000”

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2/1996 – 2/1999 Plymouth Chiropractic, P.A. (Doctor of Chiropractic) Plymouth, MN

Doctor of Chiropractic (D.C.) in a multi-doctor clinic in Plymouth. As a D.C., I was responsible for

administering chiropractic treatment, therapies, patient education, marketing, billing and collection,

developing and maintaining relationships with insurance and other healthcare providers, testifying in

personal injury lawsuits, continuing education, and much more.

EDUCATION

1994 -1996 Northwestern College of Chiropractic Bloomington, Minnesota

*Doctorate of Chiropractic

Graduated Cum Laude with a GPA of 3.63

National Board Certified

1991-1994 University of Wisconsin-LaCrosse LaCrosse, Wisconsin

*Bachelor of Science in Biology courses GPA of 3.29

PROFESSIONAL REFERENCES

Dennis DeSender telephone: 612-***-**** email: *********@*******.***

Financial Consultant for The Mobile Express, LLC

Ron Musich telephone: 612-***-**** email: ********@*****.***

Owner/Investor of The Mobile Express, LLC

Mark Bellile telephone: 952-***-**** email: *****@***********.***

Former Controller of The Mobile Phone Company, LLC/The Mobile Express, LLC

Jake Colby telephone: 612-***-**** email: *******@**************.***

Manager Customer Service; Strategic Accounts at Integra Telecom, Inc.

*additional references available upon request.

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