Sales Manager

Charles E. DiPace

*** ***** **** ****

Simsbury, CT 06070

*******@*******.***

Home: 860-***-**** Cell: 860-***-****

- Certified Six Sigma & Lean Manufacturing -

SUMMARY

A professional lifetime in operations management and sales requiring high level skills in project

management, infrastructure planning, process improvement, team building, business/product

development and negotiations…all with an eye toward P&L outcomes for multi-million dollar

enterprises. A seasoned executive who has consistently led organizations through business

transformations while simultaneously delivering top quality operations. Has extensive experience

including business services, project management, process improvement, business marketing, print

management. Recognized in the following areas: Innovative, Operations, Strategic Thinker, Team

Building & Leadership, Product Development, Aggressive Change Agent, Communication & Influence.

Known for defining and implementing a shared vision which encourages creativity, productivity and

operational excellence with bottom line results. Proven reputation as a change agent who can assemble

critical resources to get the job done right. Thoroughly familiar with issues involving sales and

distribution, customer relations and strategies that build mutually profitable business partnerships.

Recipient of many awards for outstanding performance. Interested in expanding knowledge base while

demonstrating wide range of abilities.

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EXPERIENCE

Sales Manager, July 2008 – Present

Vertafore

Vertafore is the world’s largest provider of insurance agency technology that specializes in insurance management

systems. Exclusively responsible for the P&L while managing a sales staff responsible for 1.3M in annual sales while

maintaining personal sales of $700k. Facilitated the successful migration / implementation of a new PeopleSoft &

Oracle based Order Entry system. Spearheaded and executed the initiative to evaluate and replace the existing sales /

operations procedures for the Forms & Supplies Division. Produced, presented and executed an exclusive business

plan from the concept through finalized business partnership contract. Defined the most effective workflows,

technology and strategic partners available, identified the best business partner to implement a scalable document and

order management solution that streamlines department productivity, increase sales / revenue and increases the level

of service provided. Spearheaded 4 separate Direct Marketing campaigns with very favorable ROI.

Sales / Operations Manager, 2005 to January 2008

VANGUARD DIRECT INC., Rocky Hill, CT

Company is an end-to-end marketing communications firm that specializes in the sales of form design, print

management, direct mail, web development, fulfillment, warehousing and distribution. Marketed products and

services throughout the Northeast and recruited / managed sales staff, customer service reps and other

administration support personnel. Sales grew every year of hire meeting / exceeding expectations. Generated

and controlled detailed sales and operational budgets. Rocky Hill office won [and kept] coveted nationwide sales

award. Negotiated building lease in addition to routine negotiations with numerous vendors. Spearheaded a

major renovation including the design and installation of state-of-the-art telecommunications and IT equipment,

complete infrastructure repair and office refurbishing.

Operations Manager, Digital Print & Distribution, 2002 to 2005

STANDARD REGISTER, Tolland, CT

Led a diverse staff of 160 for this 24/6, print-on-demand and commercial printing company known in the

industry for its cutting edge equipment. Provided consultation and support to customers and department heads

in order to facilitate technically complex and challenging jobs. Worked closely with vendors to ensure high

quality results.

Operations Manager, Print & Distribution Department, 1984 to 2002

THE HARTFORD FINANCIAL SERVICES GROUP, Hartford, CT

Directed in-house printing, distribution and material warehousing for corporate-wide use. Managed the

successful consolidation and interstate move of two major field operations to a single location in Connecticut.

Instituted company’s first formal Quality Program, providing management with the means to measure

production, quality, individual performance and equipment effectiveness. Negotiated purchasing contracts for

technically advanced equipment. Developed and unilaterally tested Disaster Recovery Contingency Plan at off-

site location. Served as departmental liaison with outside consultants conducting audits of company processes,

procedures and staffing.

ADDITIONAL DATA

Computer Skills: Word, Excel, Access, PowerPoint, Outlook, PeopleSoft, Oracle, Postscript, DOS, AFP, Medi-code,

and other company-specific programs.

Business Administration Program: Tunxis Community College, Farmington, CT.

Courses & Seminars: Dale Carnegie, PSDA, Six Sigma Green Belt, ISO Process, Acquisition/Procurement.

Techniques, Effective Contract Achievement, Notary Public License…to name a few.

Interests: Golf, tennis, soccer, baseball, fitness training and nutrition [certified], travel.

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