Software Project

Timothy D. Fuller

**************@*******.***

**** ****** ******* ***** ******** City, MD 21042

H: 410-***-**** C: 443-***-****

INFORMATION TECHNOLOGY PROFESSIONAL

Technology leader with experience in planning, communicating and implementing IT strategies that

deliver real-time business solutions. Combine hands-on technical experience with excellent

communication skills to build consensus, motivate teams and deliver project objectives. Proven

ability to tolerate ambiguity and excel in fast-paced, deadline-driven environments.

Planned, implemented, and managed the following:

ERP Implementation & Operation Multi Site Infrastructure Operations

Data Center Operations Systems Conversions & Integration

Operating Plans & Budgets Web Development & E-Commerce Initiatives

Application Development Help Desk Operations

Procurement & Vendor Relations Business Process Reengineering

PROFESSIONAL EXPERIENCE

Interactive Kiosk Corporation Rockville, MD 2003 to Present

Co-Owner/CIO, Integrated Technology Services Company

Provide leadership, technology expertise, and business focus for corporate growth while directing

multiple technology projects focused on integrating company’s core software products with

customers’ existing technologies. Supervise project teams comprised of company employees,

vendors and client personnel for over 50 projects annually, from concept through delivery.

Lead internal teams in custom application development; installation and testing; user training and

help desk support throughout project life cycle. Consult with potential customers on technical and

business strategies; Recommend infrastructure, software, hardware, and operational

enhancements for clients’ technology environment; Present product solutions to senior executives

and business/technical project teams; Conduct initial needs assessments; Respond to RFQ’s, and

RFP’s; Develop SOW; Handle negotiations and contracting.

Perform additional management roles as CTO, Sales and Human Resource Manager; Remain

accountable to CEO and Board of Directors.

Enhanced scalability and marketability of company’s software by migrating to .NET.

Built telecommunications infrastructure (LAN/WAN) to support hosting of customers’

software and data.

Implemented and managed a 24X7 help desk.

Reduced annual costs by sourcing vendors and negotiating technology procurement.

Developed and grew new distribution and sales channels.

Implemented a standardized accounting and CRM system.

Rosemore, Inc. Baltimore, MD 2001 to 2003

Director, Information Technology

Coordinated with business subsidiaries insuring compatibility of technology infrastructure and

software applications.

Upgraded server technology and software for headquarters and subsidiaries.

Provided systems, network, operations, and desktop support.

Developed and implemented a corporate-wide disaster recovery plan.

Researched and evaluated potential acquisitions. Reviewed company financials, developed

business models, and coordinated purchases with brokers.

Timothy D. Fuller **************@*******.*** Page 2

Pope John Paul II Cultural Center Washington, DC 2000 to 2001

Independent Technology Consultant

Designed and implemented software and telecommunications, staffing, and support for a newly-

built facility meeting an aggressive seven-month “go-live” date. Supervised internal IT support

staff; assessed business requirements, procured hardware and software, and coordinated with

general contractors, suppliers and vendors regarding deliverables.

Implemented all back office systems and infrastructure for multiple locations.

Implemented various operational systems including point-of-sale, ticketing and admissions,

and inventory management systems.

Developed comprehensive IT budget and staffing plan for post-go live support.

Implemented Nortel PBX, wireless access, and voicemail for multiple locations.

Crown Central Petroleum Corporation Baltimore, MD 1991 to 2000

Director, Information Services

Performed initial “Information Systems Effectiveness Study” to evaluate company’s current

technology foundation and direction and develop strategic plan to support business transformation

and expected growth. Built and managed a high performance team of IT professionals that earned

Computer World endorsement in the “Top 100 Places to Work” and ranked among the “Top 500

Places to Work” in Information Week. Managed a $3M+ operating budget, directed application

development, datacenter operations, retail store automation, and help desk activities.

Managed corporate-wide technology transformation and business process reengineering

project that streamlined operations, cut annual costs, and facilitated revenue growth.

Replaced ineffective legacy systems with enterprise resource planning system (SAP R/3).

Consolidated multiple data centers and operations into one centralized computer facility.

Developed and implemented policies and procedures for Ecommerce and EDI activities.

Implemented a standardized technology infrastructure across multiple locations.

Implemented a POS and scanning system for Crown’s 350+ retail locations.

Prior Experience 1986 to 1991

USF&G – Database Specialist performing logical and physical database design; The World Bank –

Information Systems Consultant and Lead Analyst; Westinghouse Electronic Systems Group –

Analyst Programmer performing information requirements, programming, and technical support.

EDUCATION & PROFESSIONAL ACTIVITIES

Bachelor of Business Administration Texas Tech University Lubbock, TX

Concentration: Management Information Systems

Served on ten-member, international business team providing technical and operational expertise to

the development of industry-specific software for SAP AG.

Executive Advisory Committee member for the Maryland Technology Showcase; Advisory Council

member for the Maryland ITEC Exposition; guest lecturer at several Society for Information

Management meetings.

Technical Inventory

Microsoft Windows NT(3.51/4.0)/2k/2003/2008; MS Exchange 5.5/2000/2003/2007; Unix; Cisco;

.NET; SOAP; Citrix; SQL Server; SQL/DS; DB2; AS/400; Mac Apple; Oracle; Sybase; Crystal

Reporting; PeopleSoft; SAP R/3; Gateway; Data Works; Hyperion; Crystal Reporting; Peachtree;

Radiant; Timberline; JD Edwards; Great Plains; Wireless; Security; VoIP; WAN/LAN; Nortel PBX;

VMWare; IBM; Linux; FoxPro; ACT!; Salesforce.com; and various other hardware and software

products.

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