Project Management

Jeannie Saur

***** ****** ***, ***********, ** **020

303-***-**** • *.****@*******.***

Profile Senior writer, editor, and instructional designer skilled in providing

outstanding documentation and training. Proven success delivering innovative

content in dynamic formats. Adept at conveying complex technical topics.

Energetic, creative, reliable, resourceful, and detail-oriented. Skillfully manage

projects and deliver under tight deadlines. Versatile writing style.

Skills Writing and editing Project management Team leadership

Instructional design Style guide development Global collaboration

Training and mentoring Product documentation Journalism

Tools FrameMaker HTML, XML editors Dreamweaver

WebWorks Articulate Suite WebEx, Wikis, Blogs

Acrobat Pro Online help tools MS Office, OpenOffice

Experience Senior Writer and Instructional Designer June 2008 - Present

Aperture Art Productions, 2301 Marion Street, Denver, CO 80205

Sun Microsystems, 500 Eldorado Blvd., Broomfield, CO 80021

Contracted to create technical training for internal and external audiences.

Produce interactive online courses and certification exams on technical topics

including software products Solaris and Java, sales planning, and customer

management. Develop course outlines, objectives, technical content, narrative

scripts, and self assessments. Manage projects and deadlines. Perform final edit

and provide QA. Coordinate localization into five languages.

Staff Technical Editor December 2004 – May 2008

BEA Systems, 4001 Discovery Drive, Suite 340, Boulder, CO 80303

Provided wide-ranging editorial support to global team of 25 writers. Edited

complex product guides, online help, wikis, and blogs for highly technical

audiences. Trained and mentored writers, including team in Bangalore, India.

Provided organizational, developmental, and copy edits of customer-facing

content. Revised templates and redesigned web delivery to improve content

presentation, usage, and quality. Led overhaul of style guide to encompass

structured authoring and content reuse. Managed project plans, deliverables,

and deadlines. Editorial resource to team producing BEA’s pilot DITA project.

Developed editorial model significantly improving global documentation quality.

Coordinated with translation services to ensure high-quality localization.

Senior Technical Writer and Editor February 2004 – December 2004

Trimble Navigation, 7401 Church Ranch Blvd., Westminster, CO 80021

Produced and edited print and online product documentation on GPS-related

software for internal and external audiences. Oversaw translation and

collaborated with international writing team. Conducted usability reviews.

Senior Technical Writer and Editor August 2003 – February 2004

Ericsson Wireless Communications, 6210 Spine Road, Boulder, CO 80301

Used structured authoring to write and edit print and HTML end-user product

documentation, including user guides and online help.

Jeannie Saur

Experience Technical Writer and Editor January 2003 – July 2003

(continued) BEA Systems, 4001 Discovery Drive, Suite 340, Boulder, CO 80303

Contracted to produce first context-sensitive online help system for WebLogic

Portal software. Collaborated with developers, QA, and product managers to

create dynamic help system under extremely tight deadlines. Produced XHTML

help topics, “How Do I” guides, and tutorials. Drove content search

requirements. Served as sole editor for documentation team. Produced writing

standards, templates, and style sheets. Managed documentation plans and

documentation delivery web site.

Writer, Editor, and Instructional Designer May 2002 – December 2002

Sun Microsystems, 500 Eldorado Blvd., Broomfield, CO 80021

Contracted to create educational content for internal audiences, primarily sales

teams. Created and delivered online job aids, HTML-based courses, self-paced

web and instructor-led training, and Webcast training sessions (both recorded

and live). Produced instructional design documents and conducted audience

and task analysis. Produced project plans. Performed final edit. Responsible for

all instructional design and project management duties.

Technical Writer and Instructional Designer August 1999 – May 2002

Sun Microsystems, 500 Eldorado Blvd., Broomfield, CO 80021

Senior writer in Sun Educational Services. Designed and produced HTML, PDF,

and viewlet content for customers’ and instructors’ use in the classroom and on

the web. Oversaw project management and supervised a writing team of five on

Solaris, Sun’s award-winning and best-selling courseware. Planned content

based on detailed task analysis. Proficient use of publishing tools to create

course materials in multiple formats.

Technical Writer August 1998 – August 1999

StorageTek, One StorageTek Drive, Louisville, CO 80028

Lead writer on SAN products. Created end-user documentation, marketing

overviews, and planning guides. Worked closely with subject matter experts.

Produced documentation plans. Provided peer edits. Published content online.

Journalist, Photographer, Web Editor, Copy Editor May 1986 – July 1998

Associated Press - Denver, London, Raleigh • The Guardian - London

VeloNews - Boulder, CO • Greeley Tribune - Greeley, CO

Vail Daily - Vail, CO • Roanoke Rapids Daily Herald - Roanoke Rapids, NC

Designed, created, edited, and managed first-ever online version of award-

winning daily newspaper. Edited and designed daily print newspaper and

special sections. Wrote investigative environmental series on corporate farming

that changed laws and won a community service award. Served as local news

editor prioritizing regional news, editing stories, and designing pages on tight

deadlines. Photographed news, sports, presidential politics, and features.

Edited AP photo content from US for European audiences.

Education Bachelor of Science, School of Journalism and Mass Communication,

University of Colorado at Boulder, 1994.

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