Management Manager

ROBERT A. KONDILAS Mobile: 303-***-****

**** ***** ***** *****, ********, MD 20814 ********@****.***

Experienced executive with proven success leading technology programs and operations

Success in accelerating crucial transformations and delivery of quantifiable business results

Provide product and market vision, technical leadership, and strategic business insight

Inspire high-performing teams to build innovative, market-leading products

Reliance Globalcom (2006 – Present)

Vice President / Head of Emerging Services

• Brought in to perform a business transformation from a provider of wholesale products to one of value added services

• Headed the Emerging Services organization to create and deliver application services globally to 37 countries

• Built $94M incremental annual revenue stream by adding new managed services to product portfolio

• Increased margins to over 41% through reworking supplier contracts, reengineering processes and labor arbitrage

• Performed M&A due diligence on two acquisitions to expand the breadth and depth of the service footprint

• Established global partnerships to deliver new services around content delivery and managed storage

• Continually evaluated new technologies and their fit to the overall business strategy

Inversity LLC (2004 – 2006)

Application Development for the Apple iPhone

inTouch Address Book

• Designed a contact management application providing global time zone awareness for all Address Book contacts

• Developed, implemented and marketed the solution which is available in the iTunes App Store

iCyclometer

• Designed a cycling computer with two graphical user interfaces and solely utilizing the GPS capabilities in the iPhone

• Currently under development and will be available in the iTunes App Store in 4Q/09

Cavok Group (now Oliver Wyman) - Consultant to President & CEO

• Contracted to streamline IT operations in preparation for selling the company

• Baselined the company’s infrastructure in internal operations and service provider support structures

• Delivered a gap analysis around information data protection, business continuity, and disaster recovery

• Negotiated new service contracts to build service continuity to customers to be 24x7

MCI (now VerizonBusiness) - Consultant to Senior Vice President

• Contracted to build a services platform for business customers

• Architected a new Information Technology Platform to sell utility services to customers as an end-to-end solution

• Provided M&A due diligence supporting targets identified to be incorporated into the Information Technology Platform

• Established targeted alliance relationships with technology companies

U.S. Digital Television - Consultant to Chief Operating Officer

• Contracted for improving customer care, field operations, and reduce costs

• Transitioned the outsourced customer care operations internally to save costs as well as improve retention rates

• Raised customer acquisition rates 42% while reducing costs associated with acquiring the customer

• Streamlined the force to load between the staffing needs and the customer base

Echostar Communications Corporation (2003 – 2004)

Vice President – Operations (Acting Senior Vice President)

• Led a team of 10,500 across 11 domestic and international facilities managing growth from 9M to 10M customers

• Managed an organization with an annual divisional operating budget of over $239M and an annual revenue of $3.04B

• Implemented operations changes which delivered the J.D. Power Award for Customer Satisfaction for 2004

• Performed a 10 million card exchange in support of a new broadcast schema in a new encryption format

Internap Network Services Corporation (2002 – 2003)

Director, Board of Directors, Internap Network Services - Japan

• Worked with management teams from NTT and Internap Japan to effectively govern the joint venture

• Conducted bimonthly reviews of operations, engineering, and sales efforts

• Made changes to the business model to bring in EBITDA profitability by 16 months

Executive Director, Strategy & Corporate Development (Direct report to CEO)

• Strategy leadership:

o Took the company from a prevailing industry identity of a reseller to a leading managed services provider

o Led new product technology direction complementary to existing service offerings

o Performed due diligence on acquisition targets to deepen market penetration and complete a product portfolio

• Corporate Development:

o Filled identified product portfolio gaps with partner products creating a complete managed service offering

o Focused on nontraditional revenue generation via expanded customer relationships

ROBERT A. KONDILAS Mobile: 303-***-****

4807 Broad Brook Drive, Bethesda, MD 20814 ********@****.***

Qwest Communications International (1998 – 2002)

Senior Director / Chief of Staff – Internet Solutions

• Program management role comprised of:

o Managed $1.1 billion dollar capital build budget of the Qwest and Qwest/IBM CyberCenters

o Ran Hosting operations from inception through to production

o Engineered Abilene/Internet2 to support the connection of government, education, and research centers

o Chief of Staff role encompassed day-to-day management, financial and business reviews, and special tasks

Senior Director – Emerging Technologies

• Identified technologies which can be profitably marketed while exploiting the IP backbone of Qwest

• Coordinated with Business Development, IP Product Development, and IP Product Management

• Worked with startups to leverage optical technologies which optimally fit the roadmap for the Qwest network

Director – Infrastructure Engineering & Security

• Maintained and built out the corporate data, voice, and video networks supporting employees internally and externally

• Engineered a comprehensive information security solution for protection of all internal assets

• Deployed an Operational System Support (OSS) network to monitor switches on the national fiber optic backbone

Senior Manager – Information Security

• Managed corporate information security through a team of network engineers

• Assessed criticality of information assets and implemented necessary controls to mitigate risks

• Implemented a disaster recovery plan involving cooling, power, and network redundancy as well as fire suppression

MCI Communications (1992 – 1998)

Manager

• Managed a team of engineers focused on internal network and asset protection

• Matrix managed Security Posture Assessments (SPAs) of critical information assets

Senior Network Security Engineer

• Performed threat and exposure analysis to data networks

• Addressed issues concerning intrusion detection, encryption, and virus protection

Rapid Application Developer Lead

• Designed, developed, and installed call center applications which met external customers’ requirements

• Created HTML web pages and CGI scripts to relay and publish information internally and externally

Regional Developer/Analyst Lead

• Streamlined efforts involving the centralization of repetitive functions throughout the central region

• Led team in automating daily and periodic reporting on various levels

SKILLS & EXPERTISE:

Acquisition & Integration Management

Due Diligence. . . Industry Readiness. . . Value Creation Assessment. . . Stakeholder Alignment . . . Product/Service Roadmaps

Development . . . Change Management . . . Support Models . . . Risk Assessments . . . ROI . . . Decision Support

Large Scale Project Management

Requirement Definition. . .Needs Analysis. . .Contingency Strategy Building. . .Implementation Excellence. . .Parallel Path

Creation and Execution. . .Delivery Management

Operations and Engineering Management

Technical Leadership . . . Program and Project Management . . . Steering Committees . . . Staffing and Mentoring . . . Strategic

& Tactical Planning . . . Multi-site and Offshore Development

EDUCATION:

MBA University of Denver, Denver, Colorado, 2002

M.S., Computer Science James Madison University, Harrisonburg, Virginia, 2000

B.S., Computer Science University of Memphis, Memphis, Tennessee, 1996

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