Customer Service Sales

Jorge Jatib

**** ***** ***** **** ● Haymarket, Virginia 20169

703-***-****/703-***-**** ● ******@*******.***

Dear Sir/Madam:

With more than 20 years in regional, national, and international operations and sales management in the

hospitality, customer service, and property management/real estate industry, I have excelled in the

development of corporate initiatives, multi-site/regional operations, sales, and marketing management. I

have consistently proven my aptitude with local and regional budget development, P&L management,

capital expense and budgeting, and human resources reporting to corporate Vice President and

Assistant General Manager. An innovative strategist and leader, I have devised new systems to boost

productivity, developed Key Performance Indicator’s (KPI) for better sales management, and have

exceeded customer service levels throughout my career. I have done it all while ensuring compliance

with local, state, and federal standards. Because of my successful record in servicing fellow associates

and business partners, I believe I would be a great asset to your organization and its future.

Below are some of my career accomplishments:

• Responsible for operational management, sales and customer services levels of over 1,900

apartments throughout the Northeast region of the United States.

• Possessed bottom line authority for nearly $48MM annually in vendor lease contract negotiations

and procurement.

• Reduced community delinquency from $140,000 to under $35,000 in the first 6 month as on site

manager.

• Through expert business analysis, I created award winning operations inventory management

report, used corporate-wide contributing an estimated savings of $15M per year in its first three

years of use.

• Through competitive bidding process and the incorporation of operational procedures as

incentives, produced exclusivity contract agreements and Service Level Agreements for four

major accounts in my portfolio, Merck, Computer Associates, ExxonMobile and American

International Relocation Services, accounting for 5% of national sales growth.

• Boosted sales volume by 12% and increased revenue by 9% from 2004 to 2007 via cost control

and inventory management.

• Attended quarterly executive briefings in Los Angeles outlining regional sales and operations

status, regional financial outlook, recommended action items, and progress report of program

management projects to company Senior Executive Management Committee and

Owner/Chairman.

Please accept this letter and enclosed resume as an introduction to my skills and background. Thank

you in advance for your consideration and I look forward to your call.

Sincerely,

Jorge Jatib

Jorge A. Jatib

6422 Ashby Grove Loop • Haymarket• Virginia 20169

703-***-**** • (Cell) 703-***-**** • ******@*******.***

A dynamic senior leader of more than 20 years. Proven executive skills in setting standards for efficient

operations management, and customer service. Successful in achieving business growth objectives through

business analytics, national and local account relationships with key decision makers of corporate 500

companies, establishment of Key Performance Indicators (KPI’s), customers service, and project

development/implementation. A branded leader of organizations and teams. Strategic thinker and adept at

creating processes to increase business volume and reducing costs while devising complete budgets, P&L

studies, accruals and re-forecasting. A proven system matter expert (SME) in project management.

Innovative analyst deploying audits to improve profitability, procedures, and ensure compliance nationally with

corporate objectives. A strong leader and team developer.

Operations Management • Process Improvement Through Analytics • Program/System Development

Staff Development-Promotion • Customer Satisfaction & Allegiance • P/L Management/Budget Planning

Selected Achievement Highlights

• Reduced company’s apartment rent liability by $15 MM per year over a three-year period as the

creator, SME, and implementation of National Inventory Report, the cornerstone report for all 47-district

offices nationally.

• Transforming poorest performing corporate housing office company wide into top performer going

from losing $326K in 1998 to earning over $5MM over an 18-month period by revamping sales, sales

support, local and national account development, operations system development, customer service

processes, staffing, business processes and marketing strategies.

• Boosted business by 12% per year from 2004 through 2007 by collaborating with Sales/Marketing

Department creating strategic proposals, bi-weekly meeting, and Quarterly Business Reviews (QBR’s).

• Awarded District Manager/Office of the Year by Chairman and Executive Committee in 1999, 2000,

2001, and 2003 for operational management excellence, sales, marketing, customer service

excellence, and associate retention.

PROFESSIONAL EXPERIENCE

CAMDEN PROPERTY TRUST, McLean, Virginia • 2009 – Present

Camden Property Trust, an S&P 400 Company, is a real estate company engaged management and

disposition of multifamily apartment communities containing 63,269 apartment homes across the United

States.

Camden Largo Town Center, Largo, Maryland • 2009 – Present

Recruited by industry associate to manage troubled asset. Responsibilities include management of day-to-

day operations, directing leasing and maintenance staff, maintaining high levels of customer service with

potential and existing residents, maintaining property curb appeal, liability management, budget and capital

expense development and adherence.

• Reduced delinquency by $105,000 over a six-month period by implementing aggressive collection

process, active communication and team building with legal team and local authorities, evictions.

• Increase sales closing percentage over initial five-month period from the mid-teens to over 55% through

sales development, target/goal setting, tag team selling, quality product availability and upgrading sales

talent. Occupancy stabilized at 95.6% from 85.4% over a seven-month period.

• Community scheduled to post a positive NOI variance in 2009 after falling behind budget as much a 6%.

• Revitalized and exceeded corporate operational policy and procedure expectations by received an

outstanding score of 86 in May 2009’s community audit conducted by Camden’s Internal Audit

Department. Community received a failing grade of 44 in September of 2008 and January of 2009.

PAGE TWO ● Jorge A. Jatib ● ******@*******.***

OAKWOOD WORLDWIDE, Chantilly, Virginia • 1997-2008

Hospitality and real estate industry leader in providing corporate apartments nationally and internationally for

corporations and individuals with $650MM+ in gross sales.

Northeast Regional Manager (2004 - 2008)

Multi-cite/regional Operations Manager responsible for operations and $47MM in annual sales revenue over a

12-state region. Bottom line authority for $48MM annual vendor contract negotiations. Additional

responsibilities include key national process improvements programs and project management. Regional

responsibilities include QBR’s with Director/Department Heads of Corporate 500 companies reviewing business

performance levels and contract negotiations, annual budget development for entire region, extensive regional

P&L auditing, competitive bidding. Conducted all hiring, on-boarding, mid-year and annual performance

reviews, and disciplinary action for staff of seven exempt and 38 non-exempt associates.

• Responsible for, asset management, and portfolio of over 1,900 corporate apartments over the Northeast

region of the United States.

• Applied sales KPI’s in the management of 13 sales account coordinators in order to manage sales activities

and closing percentages.

• In 2008, responsible for the creation of three national reports after identifying operational gaps through

business intelligence and analytic. Two reports were tied to increasing inventory availability thus increasing

sales and occupancy.

• Through operation, sales, and administrative KPI’s, sales and revenue earnings were exceeded 4%-7%

each quarter of 2007.

Senior District Manager, (1998-2004)

Formulated annual budgets and managed P&L statements for district and field offices. Created and managed

newly formed local call center supporting sales and customer service. Conducted sales presentations in and

training in Spanish when required. Spearheaded contract negotiations and inventory development. Directed

sales, operations and customer service, which revitalize Northern Virginia district to top performer nationally.

• Decreased operational costs by 12% and increased sales growth by 8% in 1999 and 2000 while in the

process of creating the strongest and most profitable district office in the country.

• In 2000, exceeded $5MM in net earnings; surpassing 2000 sales goals by 235%, achieving corporate

earning record by directly supporting national account Exxon/Mobil’s relocation to Northern Virginia.

• Bolstered gross revenue exceeding $17MM, which accounted for 25% of corporate revenue from 1999 to

2003. Tops in the country.

• Exceeded sales growth by 11% year over year and revenue by 8% in 1999, 2000, 2002, and 2003 by

capturing and directly supporting key accounts such as Exxon/Mobil, AOL, and Interstate Relocation.

District Manager, Southern Virginia (1997-1998)

Arranged annual budgets and revisions for district offices. Organized budget and P&L analysis. Devised Profit

Margin Report and Occupancy/Vacancy Forecast Report.

• Increased net earning from negative $32K to $87K in 1997, up over $100K.

• Lowered rent exposure $64K via negotiation of early return of apartment homes without penalty.

Aerospace Engineering Duty Officer (1988-1996)

• Supervised 14 Naval Officers and 22 senior-enlisted Chief Petty Officers and 625 aircraft technicians.

• Developed computer learning laboratory to enhance technical knowledge and skill.

• Officer in Charge of the following operations: Operation Desert Shield and Desert Storm, and squadron

relocation 625 Navy personnel and families from Republic of the Philippines to Guam after Mt Pinatubo

volcanic eruption destroyed military base.

• Received Navy Achievement Medal, 2 Battle “E” Medals, Operation Desert Shield and Storm Medals, and

Kuwait Liberation Medal. Honorably discharged as Lieutenant Commander.

EDUCATION/QUALIFICATIONS

UNIVERSITY OF CALIFORNIA, SANTA BARBARA – Bachelor Degree

Bilingual in English and Spanish

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