Customer Service Representative

Michele Lewis

***** ***** ******, ***. **

San Leandro, Ca. 94578

Home: 510-***-****

Cell: 510-***-****

*******@*******.***

JOB OBJECTIVE

Customer Service Rep/General Office/Clerical/Dispatcher

SUMMARY OF QUALIFICATIONS

5 years customer service experience

10+ years office experience

6 years dispatching experience

several years call center experience

Type 50 wpm

10-key by touch

Computer literate, proficient in Microsoft Office applications

outstanding spelling & grammar skills

Self–starter with ability to work independently with minimal

supervision.

Able to prioritize work in order to meet specific deadlines, even when

under pressure and time constraints.

Experienced customer service representative

Proficient at multi-tasking, working with several programs while

handling heavy incoming call volumes.

Accustomed to learning new systems and procedures quickly

Great interpersonal & problem resolution skills

Excellent analytical problem solving abilities

Detail oriented and well organized

Great attitude and team player

Able to work closely with all company departments to insure seamless

customer satisfaction.

Very flexible and able to work with irate customers.

PROFESSIONAL EXPERIENCE

1979 – 2008 AT&T, San Ramon, Ca.

Dispatcher for repair & DSL technicians, 2003-2008

Maintenance administrator in call center for incoming telephone

repair calls, 1999 – 2003

Processed wage garnishments, final payments, vacation advances,

payrolls, 1981-1999

balanced remittances & reconciliations of employee savings & union

dues accounts, 1981 – 1999

Data entry operator, 1979 - 1981

EDUCATION

B.S., University of San Francisco, S.F., CA., 1998

A.A., Vista Community College, Berkeley, CA., 1996

Contact this candidate