Customer Service Sales

B raxton Fernandes

** ******** ** *** *******, Mass,02740

508-***-****

*********@*******.***

SKILLS SUMMARY

More than 10 years of experience in system analysis and programming for the Bell Companies and

t heir Sub Contractors in the Communication and Technology Field. Strong background in user training

a nd support documentation. Experience in the training and Writing of Scripts for the use of Personnel

l anguages, operating hardware and software.

EXPERIENCE

Starwood Hotels and Resorts Worldwide 11/2007-

Inside Reservations Sales Analyst W/Luxury Desk Present

• Provided complete reservations to clients which included,

• Air transportation

• t ickets for events

• m eals for businesses

• Or just for the vacationing clients

1/96-present

Bsolutions1 Technology

Owner/Customer Service Sales Analyst Business/Residential Customers

Servicing Business and Residential Clients in IT Products and Services.

•

Design and implement sales systems at company’s regional technical centers.

•

Train sales staff on use of new programs. Developed voice-automation system that increased

•

t elemarketing department productivity and allowed 15% staffing reduction.

The Protocol Corporation, 1 Design Center Plaza S.Boston, Mass, 02121 6/98-8/01

Inside Systems Analyst, Corporate Liaison between Protocol and Venders

Discover Card/American Express/Service Sense

•

Programmed management-reporting systems for purchasing department.

•

Served as Liaison between system users and technical support group

•

Answering Questions from clients on how products shall benefit Business/Residence

•

U s Telecenters, Atantic Ave, Boston, Mass, 02111 6/92-6/97

Inside Sales Analyst/Customer Service.

•

Liaison between US Telecenters and Business/Residential Clients.

•

Explaining to Client how upgrades shall benefit Business/Residence.

•

Voice Mai/ Centrex/Custopac./SBC Bell Atlantic products and Services

•

SYSTEMS PROFICIENCY

Hardware

IBM 360,40, MVS Operating System/JES2, IBM PS/2 Model 55

Programming Languages

Herman Operating System, COBOL, BASIC, PL/1, IBM ASSEMBLER,IBM 360,40

PC Software

Varsity books.com System+,Centrex/Custopac,Smart Start Caller ID Programs, Microsoft Office,Excell,

L OTUS Freelance Plus, DOS, PCTools, PC Focus.

EDUCATION

University Hospital/IBM Training/Cobal 101 1 969/1971

Meridian Mississippi University

Aviation supply

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