Sales Human Resources
Resume:
Margaret (Peggy) O’Neill
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** ******** *****, *******, *** Jersey 08053 856-***-**** (h) / 609-***-**** (c)
Profile:
Profile
Profile:
10 years successful experience in management with record of accomplishment
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Exceptional skills in assessing business opportunities.
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Proven track record of innovative and effective staff development.
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Able to set and achieve goals, and work well under pressure.
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Talent for balancing long-range vision with attention to detail.
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Well organized; strong in planning and implementing programs.
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Relevant
Relevant Professional Experience & Achievements:
General Management
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o Successful Healthcare Administration and Management
o Excellent Business / Office Administration and Management
o Solid Real Estate / Property Management
o Proficient interpersonal and communication skills as well as ability to interact appropriately with all levels of the
organization.
o Good knowledge of business and legal practices, procedures, and documents.
o Superior skills in planning, organizing, time management and handling multiple tasks.
o Resourceful in solving problems and maximizing resources.
o High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
o Ability to get along with diverse personalities, tactful, mature, flexible.
o Good reasoning abilities and sound judgment.
o Resourceful and well organized.
o Participative management style--advocate of team concept.
o Ability to establish credibility and able to recognize and support the organization's preferences and priorities.
o Results and people oriented, have sound judgment, the ability to balance all business considerations.
o Service oriented.
o Excellent ability to conceptualize long-term business goals.
Demonstrated managerial ability.
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At least 10 years of increasingly responsible experience in administration and human resources.
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o Seven years experience in a leadership position.
Sales and Marketing
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o Highly creative and innovative, not afraid to take risks.
o Developed and implemented marketing plans resulting in increased sales and product recognition.
o Developed monthly sales plans: set goals; identified account maintenance needed; targeted special problems
requiring attention; set up schedule of appointments.
o Developed an expertise and track record in customer service and closing sales.
o Successfully organized and coordinated all community fund-raising events. Persuaded businesses, agencies, and
individuals to donate time, talent, materials, etc. in support of these events.
o Ability to leverage technology.
o Superlative communication and interpersonal skills and the ability to facilitate small group presentations.
o Implemented all publicity activities, including preparation of press releases, newspaper ads and monthly newsletter.
o Resourceful in developing contacts and information and/or referral sources.
o Built and maintained client bases and maintained follow-up program involving personal visits, newsletters, seminars.
o Identified appropriate corporate officers, physicians, directors, customers, and made introductory calls to establish
new accounts and contacts.
o Experience with health care admissions in independent, assisted living and skilled nursing settings.
o Ability to identify and build relationships within the local area that drives business into the organization.
o Ability to handle multiple priorities effectively.
o Dedicated to exceeding the expectations of clients.
o Effectively resolve customer concerns.
o Minimal loss of clients to identified competitors.
o Created and implemented appropriate sales and marketing strategies, resulting in building census growth from 60%
occupancy to 90% in less than one year.
o Achieved 100% occupancy within 18 months and sustained at a minimum of 95
Financial Management
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o Prepared and managed operating budget for all departments.
o Accurately forecast short-term and long-term financial needs involving complex and speculative base of resources.
o Succeeded in creating and maximizing all revenue opportunities.
o Conducted detailed comparison of monthly expense statements and projected revenues; proactively implement plans
of action for deficiencies.
Consistently achieved and/or exceeded all budget projected revenues
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Ensures an effective external business development strategy, with clear accountabilities assigned.
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Oversaw $8.5 million building construction/renovation project. Project included new construction and the refurbishing
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of existing community space.
o Prepared and managed A/R; A/P; Payroll systems.
o Succeeded in reducing overall bad debt; collected 87% of prior bad debt accounts.
Human Resources Administration
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o Excellent Employee Relations & Labor Relations.
o Responsible for Recruitment, hiring, training, coaching & performance management of exempt and non-exempt team
members.
o Designed and implemented a multi-purpose orientation program for newly hired team members.
o Developed and implemented team member retention programs which resulted in a reduction in team member
turnover and associated costs.
o Mediated to identify and resolve conflicts between staff members, clarifying work relationships and alleviating
communication problems.
o Sound judgment and discretion when dealing with confidential matters
o Prior experience with successful companies who practice effective Human Resources Management.
o Generalist background with broad knowledge of employment, compensation, organizational planning, employee
relations, and training and development.
o Well-developed administrative skills.
o Strong management skills.
o Experienced working with in a multi-site organization.
o A comprehensive knowledge of the general direction of the long term care industry.
o Coordinated and developed internal communications and promotion of the EAP.
o Working knowledge of Benefit laws, including FMLA, ADA and Workers’ Comp.
o Solid and thorough working knowledge of State regulations, policies and procedures to ensure compliance.
o Ensure that all administrative/business files are well maintained, current and in compliance with regulations.
o Ensure compliance with OSHA requirements
o Provide leadership and promotion of Risk Management policies and procedures
Office Administration
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o Effectively handled all Administrative Assistant duties for myself in management roles.
o Typed (90 WPM) all office correspondence, answered phones, and scheduled interviews/meetings.
o Created an efficient filing system into readily retrievable form for all Business Offices.
o Created and maintained all business and administrative files in an organized manner.
o Accurately entered, updated and maintained personnel data for new team members into ORACLE.
o Proficiency in computer skills, Microsoft Office & the ability to learn new applications.
Employment History
Executive Director
CareOne at Harmony Village – Moorestown, New Jersey (2009)
Managed staff of 50
Executive Director
Sunrise Senior Living – Galloway, New Jersey (2008-2009)
Managed staff of 65
Executive Director
Bentley Senior Living at Pennsauken, Pennsauken, New Jersey (2006-2008)
Managed staff of 120
Senior General Manager
NewSeasons Assisted Living Cherry Hill Cherry Hill, New Jersey (2005-2006)
Managed staff of 100
General Manager
NewSeasons Assisted Living at Cherry Hill, Cherry Hill, New Jersey (2004-2006)
Managed staff of 65
Director of Sales and Marketing (2003-2004)
CareOne at East Brunswick
Campus Director of Sales and Marketing
(CareMatrix) The Plaza Regency at Windrows Princeton, New Jersey (2002-2003)
Managed staff of 5
Campus Director of Admissions & Marketing
(CareMatrix) The Plaza Regency at Park Ridge Park Ridge, New Jersey (2001-20020
Managed staff of 10
Director of Admissions
(CareMatrix) The Plaza Regency at Park Ridge Park Ridge, New Jersey (1999-2001)
Director of Admissions
Emerson Convalescent Center Emerson, New Jersey (1996-1998)
Managed staff of 3
Education
Education
Special Education - 1985 Business Administration - 1987
East Stroudsburg University East Stroudsburg, Pennsylvania Katharine Gibbs School Montclair, New Jersey
Business Law courses - 1990-1991 Certified Medical Coder - 1997
Bergen Community College Paramus, New Jersey Rockland Community College Rockland, New York
Elected Board of Education Trustee 1995-1999
River Dell Regional Board of Education Oradell, New Jersey
Certified Assisted Living Administrator 2001-Current
Excellence in Caring New Jersey
New Jersey EMT-B 2005-Current
Evesham Fire and Rescue Evesham, New Jersey
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References Upon Request
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