Training Software

** ********** ***** *****: 303-***-****

Lisa Capaldo Halbert Longmont, Colorado 80501 Cell: 303-***-****

USA *******.*******@*******.***

Summary of Qualifications

** ***** ** ********** ******ing, writing, and editing technical documentation. Highly skilled at

creating user-friendly, task-oriented instructions and at targeting the designated audience. Adept

at creating designs for print and slides that contribute to readability and ease of use.

Five years of experience designing and developing training programs and tools using standard

instructional design as well as rapid prototyping methods. Includes developing course content

and presentation materials for instructor-led courses, hands-on lab sessions, web-based training,

installation and maintenance videos (including pre- and post-production), and quick references.

Two years of experience conducting customer and employee training on integration, installation,

troubleshooting, and maintenance of computer tape drives and robotic tape libraries . Conducted

courses in the US and Europe to participants from several countries.

Organized and detail oriented. Excellent communication skills. Able to work independently and

achieve results with minimal direction.

Work History

Mar. 2009 – Present Parent Volunteer, Burlington Elementary School, Longmont, CO. Organize

20 hours per week and write content for school web site and collaborate with web designer on

the design and layout of the web site.

Nov. 2005 – Mar. 2009 Sr. Technical Writer and Marketing Communications Writer, Gresham

Full time Enterprise Storage, Lafayette, CO. Prepared documentation plans, wrote

and updated installation, configuration, and operation guides, white papers,

and solution briefs for data storage software product. Developed online and

printed documentation from a single source. W rote and edited web site

content and made suggestions for improving corporate web site. Created

graphics to convey concepts in technical manuals, marketing materials, and

slide presentations. Laid off March 2009.

Oct. 2004 – Sept. 2005 Sr. Technical Writer, CreekPath Systems, Boulder CO. Prepared

Full time documentation plans and wrote and updated installation and configuration

guides, upgrade instructions, user guides, and release notes for storage

reporting software and related software components.

Contract Course Developer, CreekPath Systems, Boulder CO. Prepared

Aug. 2004

Full time workbooks and edited existing presentations and workbooks for technical

courses.

Feb. – July 2004 Contract Technical Writer, Brillhart Consulting, Broomfield, CO. Rewrote

20 – 30 hours per week chapters for software manual. Updated operations and maintenance

manuals for hardware products. Edited online help and printed manuals.

Contract Technical Writer, Hillside Communications, Niwot, CO. Wrote

Nov. 2003

20 hours per week draft of script for presentation to sales audience. Edited slide presentations

and student notes for sales and technical audiences.

Sep. 2001 – Oct. 2003 Full-Time Mom.

Aug. 2000 – Aug. 2001 Technical Writer/Manager, Publications and Training, Parascript, LLC,

Full time Niwot, CO. Supervised two part-time, freelance technical writers. Designed

documentation, course materials, and training plans for new products and

updates to existing products. Created new page design and layout for

documentation. Wrote software user guides and programmer reference

guides. Edited freelance writers’ work and existing materials.

Jun. 1994 – Aug. 2000 Instructional Designer/Instructor, Exabyte Corporation, Boulder, CO.

Full time Served as project lead to design and develop training curriculum for

technical support organization. Designed classroom and web-based training

and conducted customer and employee training on installation,

troubleshooting, and maintenance of data storage devices. Served as

primary content editor for all training materials. Wrote scripts for installation

and maintenance videos and oversaw pre- and post-production of videos.

Received numerous in-house awards as well as Award of Excellence from

the Society for Technical Communication for training booklet, Introduction to

Storage Solutions.

Jan. 1993 – Jun. 1994 Corporate Communications Specialist, Exabyte Corporation, Boulder,

Full time CO. Prepared presentations and scripts for marketing product managers,

sales account managers, and company officers. W rote and edited product

brochures, articles for technical trade journals, and white papers. Served as

editor and primary writer for customer newsletter.

Jun. 1989 – Dec. 1992 Technical Communicator, Exabyte Corporation (Engineering Department),

Full time Boulder, CO. W rote and edited technical publications for customers . Tested

software documentation as necessary. Contributed to and maintained style

guide. Received Exabyte "EXAllence" award.

Contract Copyeditor, The Professional Book Center, Denver, CO.

Jun. 1992

Dec. 1987 – Jun. 1989 Technical Writer, Precision Visuals, Inc., Boulder, CO. Wrote and edited

Full time programmer reference manuals and installation guides . Tested software

documentation and software products. Maintained style guide.

Jan. 1986 – Dec. 1987 Editorial Assistant, Comtech Services, Inc., Lakewood, CO. Wrote, edited,

Full time formatted, and proofread software user guides. Coordinated projects with

clients and company personnel.

Sep. 1983 – Dec. 1985 Teaching Assistant, University of Colorado, Department of Mathematics.

20 hours per week Assisted students of PC laboratory in using various software packages.

W rote simple programming tutorial. Prepared and delivered mini-lectures.

Education

Bachelor of Arts (with Distinction) in General Writing, University of Colorado at Denver. Continuing

education in course development, technical editing, presentation skills, online documentation, and

computer programming.

Tools

Proficient with Adobe FrameMaker and Acrobat; Microsoft W ord, Excel, Power Point, and Visio; and

Quadralay WebWorks. Some experience with PageMaker, PhotoShop, HTML, XML, Dreamweaver,

Authorware, Microsoft Project, Macintosh desktop and software, and the Linux operating system.

Contact this candidate