Quality Assurance Manager
Resume:
MATTHEW HEYDEN
Naperville IL 60564
*************@*******.***
SUMMARY
Accomplished Quality Assurance Professional with 30 years experience in developing domestic and
international product quality and safety programs in the major food, beverage, medical device and
cosmetic industries.
TECHNICAL SKILLS
Food Processors Association (FPA) certified to conduct FPA-Safe audits in food manufacturing facilities
Developing Domestic and International Food Ingredients Vendor Certification Programs
Developing Food Ingredient Traceability and Recall Capability Programs
Developing Ingredient, Finished product and Environmental Pathogen Safety Programs
HACCP Certified
Strong background in Food Chemistry and Food Microbiology
with additional experience in Food Sterilization and Pasteurization.
PROFESSIONAL EXPERIENCE
GRIFFITH LABORATORIES INC., Alsip IL 2008 – 2009
Corporate Quality Assurance Manager
Manage Quality Assurance activities for three manufacturing facilities.
• Implemented Corrective and Preventive Action (CAPA) computer programs at three US facilities
to document and control the response to customer complaints.
• Developed trend and root cause analysis procedures to identify and correct customer complaint
and non-compliance quality concerns for the YUM National Account Chain.
Koenig & Strey GMAC Real Estate Inc., Glenview IL 2004 – 2007
Realtor
Hold a State of Illinois Real Estate license, practicing real estate in the North Shore markets of Chicago
under the sponsoring broker/firm of Koenig & Strey Inc.
CONAGRA FOODS, Carol Stream, IL 1999 – 2004
Quality Assurance Manager, Food Ingredients Division
Managed all Quality Assurance activities for the purchasing, processing and distribution of ingredients for
the Food Ingredients Division of ConAgra Foods.
• Developed Quality Systems and Food Safety programs necessary to qualify the manufacturing
facility to receive Superior rating in National Food Processing Association (FPA-Safe) audit
program four years in a row.
• Developed and implemented Total Quality Management system, which reduced manufacturing
non-compliances by 85%, and reduced customer complaints by 50%.
Matthew Heyden 630-***-**** Page 2
THE AMERICAN BOTTLING COMPANY, Northlake, IL 1996 – 1999
Quality Assurance Manager
Directed all Quality Assurance activities for one of the country’s largest carbonated beverage
manufacturing plants. Managed chemistry and microbiology laboratories, purchasing, compounding and
sanitation departments, with a staff of three supervisors and 27 technicians.
• Developed Master Sanitation schedule and the CIP equipment and procedures which improved
the microbiological integrity of all finished products.
• Developed Customer Complaint Review and Action Plan procedures to reduce customer
complaints by 20 %.
OLMARC PACKAGING CORP., Franklin Park, IL 1991 – 1996
Quality Assurance Manager
Responsible for all Quality Assurance/Quality Control activities with multi-plant responsibilities.
Managed the chemistry and microbiology laboratories, performance kitchens and documentation
department, with a staff of five supervisors and 30 technicians.
• Implemented an award winning customer relations program, which strengthened lines of
communication, data reporting systems and technical support to the customer.
• Developed and implemented a Total Quality Management System, which reduced customer
complaints and product holds by 50 %, while improving productivity.
SCHERING-PLOUGH INC., WESLEY-JESSEN DIVISION, Chicago, IL 1988 – 1991
Production Manager
Directed hydration, testing, sterilization and final packaging of all soft and hard contact lenses in class
1000 Clean Room. Managed four supervisors, 72 hourly employees, and department budget of $3.2M.
Quality Assurance Supervisor
Managed final testing of all soft and hard contact lenses and auditing of manufacturing operations to
ensure compliance to all FDA regulations for medical devices.
BEECHAM PHARMACEUTICALS, COSMETIC DIVISION, Bensenville, IL 1983 – 1987
Quality Control Manager
Responsible for the Quality Control/Quality Assurance functions for all domestic and international
manufacturing operations. Managed both the chemistry and microbiology laboratories with a staff of two
supervisors and eight quality control chemists and microbiology technicians.
KRAFT / GENERAL FOODS CORPORATION, Chicago, IL 1978 – 1982
Quality Control Supervisor
Responsible for the technical development and implementation of quality standards, resolving
vendor/customer problems and coordinating the introduction of new products.
MCCORMICK INC., STANGE DIVISION, Chicago, IL 1974 – 1978
Regional Manager Quality Control
Responsible for Quality control/Quality Assurance function for all Mid-West manufacturing operations.
Matthew Heyden 630-***-**** Page 3
EDUCATION
B.S. Biology, Loyola University, Chicago, IL 1973
PROFESSIONAL DEVELOPMENT
Food Processors Association FPA – Safe Auditor Certified
ISO-9000
Hazard Analysis and Critical Control Points (HACCP)
Statistical Process Control (SPC)
PROFESSIONAL MEMBERSHIPS
Institute of Food Technology (IFT)
American Spice Trade Association
National Food Processors Association (NFPA)
Matthew Heyden
Career Highlights
I am certified by the National Food Processing Association (NFPA), to conduct FPA-
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Safe audit, in food manufacturing facilities. I have successfully guided ConAgra facilities
through the certification process. I have worked with the AIB auditing program and have
received a “Superior” rating for our facility for four years.
Experience in managing food microbiology labs and developing micro specifications for
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incoming, in-process and finished products. Experience in developing Food Safety
Programs to control pathogens in ready-to-eat products to comply with FDA Code of
Federal Regulations (CFR).
Have developed Traceability and Recall Capability programs. Appointed, trained and led
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the trace and recall team in periodic mock recalls and acted as the primary contact for all
company recall issues.
Experience as Quality Manager and Operations Manager for a class 1000 Clean Room
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for a medical device division of Schering Plough Inc. Have a solid working knowledge of
controlling biological and foreign material contamination.
Have developed Allergen Control programs in a food manufacturing environment. Have
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trained management and hourly personnel in its implementation.
Have designed Hazard Analysis and Critical Control Points (HACCP) programs for large
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food manufacturing facilities. Have trained management and hourly personnel in its
implementation and maintenance.
Have developed and implemented Total Quality Management (TQM) systems which
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reduced manufacturing quality rejects by 85% and customer complaint by 50%.
Have an extensive background in managing a dry and liquid blending operation, with
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experiences with ribbon blenders, V Blenders, double sweep liquid blending kettles,
blending tanks and continuous loop pasteurizers.
Matthew Heyden
Career Highlight
(continued)
Have experience in the packaging technology for both dry and liquid sterile filling
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operations. Have worked with the filling equipment for plastic and glass bottles, foil
and paper lined pouched and corrugated cartons.
Supervised and trained sanitation personnel in five step sanitation and chemical and
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steam CIP systems for food contact surfaces, along with developing the sanitation
schedules and documentation to insure compliance.
Directed the development of company wide long and short term Quality Goals.
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Developed the management plans to meet these goals, along with the reporting
structures to track and document completion.
Have a solid working knowledge of FDA/USDA regulations and have worked closely
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with both state and local regulatory authorities to insure compliance to local
ordinances.
Have developed, implemented and trained management and hourly staff in the
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following programs:
GMP
HACCP
Pest Control
SPC
Allergen Controls
Kosher Certification
TQM
AIB audit procedures
Sanitation
Customer Complaint Programs
Vendor Certification Programs
Trace and Recall Programs
Have managed large departmental budgets and have developed the tracking and reporting
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structures to insure adherence to financial goals.
Contact this candidate