Manager Software
Resume:
Vandi Williams
Summary of Qualifications
Twenty years experience in documentation for multiple industries (including hardware and
software, real estate and mining), project management, and customer support. Thorough
understanding of the documentation process including planning, researching, designing, creating,
testing, editing, and publishing. Demonstrated skill in working with engineers, developers, and
end users. Enthusiastic teacher/trainer/facilitator. A quick study. Hard-working, organized,
independent, reliable, fast.
Software
Microsoft Word (Microsoft Certified Expert User), InDesign, Robohelp, Framemaker,
Pagemaker, Dreamweaver, Captivate, Microsoft PowerPoint, Visio Pro, Microsoft Project,
Adobe Acrobat/PDF Writer, Microsoft Excel, Microsoft Access, Microsoft Outlook, Netscape
Communicator/Messenger/Calendar, SharePoint
Languages
VisualBasic, WordBasic, SQL, Oracle, FORTRAN, Pascal, C/C++, HTML, XML, Java,
JavaScript
Selected Professional Experience
Technical Writer/Project • Designed and assisted in the development of company-wide
Coordinator at Newmont operating standards for Supply Chain Management and
Mining Corporation Exploration groups. Position includes travel and work with
Feb. 2008-Sept. 2009 team members in other countries. Implementation was web-
based (SharePoint) using Word and Adobe tools (Robohelp,
Framemaker, Acrobat, etc.)
Content Developer at Aimco • Designed and assisted in the development of company-wide
Oct. 2006-Feb. 2008 operating standards; responsible for the on-going change
management process.
• Acted as technical liaison to IT to assist with the
development and implementation of the AimcoLive system.
• Designed and developed Web-based support tools for
various product lines.
• Captured current state processes for Corporate Accounting.
Designed and developed Web-based system for
documenting the processes.
Program Manager at • Developed a technical writing department from the ground
Technical Information up, including the creation of a quality statement, policies,
Associates, Inc. procedures, and standards.
2006
11873 E. Cornell Cir., Aurora, CO 80014 720-***-**** *********@*****.***
Vandi Williams
• Created competencies for TIA employees in general and
technical writers specifically which were used in behavioral
interviewing and employee evaluations.
• Hired and managed contractors.
• Managed projects with writing, training, and business
engineering components.
• Assisted sales by attending pre-sales meetings with
potential clients, developing solutions, and writing
proposals.
• Designed information systems and wrote content including
policy, procedural, process, technical, and end user
documentation.
Release Manager • Managed the rollout of software releases to customer-facing
Oracle (formerly PeopleSoft) teams such as support and field consultants.
2004-2006 • Organized net change presentations and in-depth training
for all internal tools software customers using PowerPoint
and internal software.
• Designed, created, and maintained the Release Management
web site.
• Wrote and edited internal documents such as red papers for
the Tools Development department using MS Word and
Adobe Acrobat.
• Started documentation of software architecture.
Senior Technical Writer • Worked closely with software engineering teams to
PeopleSoft (formerly J.D. completely revamp two key manuals to provide a complete
Edwards) and clear picture of how various controls function during
1999-2004 design- and runtime using Epic Editor.
• Maintained and updated several technical manuals detailing
software development tools using Epic Editor, Content
Builder, Framemaker, and Interleaf. Also assisted in
switching the documentation between those tools (including
teaching teammates how to use the tools) when the
department changed from tool to tool.
• Served as a subject matter expert for terminological
definitions for technical software terms using Terminology
Database.
11873 E. Cornell Cir., Aurora, CO 80014 720-***-**** *********@*****.***
Vandi Williams
• Managed several interdepartmental projects to produce
content databases in English and other languages for
customer purchase using Content Builder.
• Participated extensively in establishing departmental single
source publishing methodologies and in repository
management, including managing the department's
Repository Management team. Monitored database activity
to ensure "clean" data.
• Traveled to customer sites to serve as a single-source
consultant. Duties include implementing Content Builder
software, planning and executing an information design,
teaching end users how to use the software as well as the
information design, and after-visit support.
Help Desk Manager • Managed five full-time computer technicians and
University of Southern approximately 20 student workers in maintaining nearly
Mississippi 5000 computers and in supporting University users.
1998-1999 • Through process improvement, in-house training, and an
automated work order system (HEAT), increased customer
response and efficiency by over 25% in less than a year.
• Managed the project of deploying HEAT to satellite
university sites.
• Provided database consulting support for various
departments.
Education
• Graduate work in professional writing and ergonomics
University of New Mexico
University of Southern Colorado
• BA in English / BA in Mass Communications
University of Southern Colorado
11873 E. Cornell Cir., Aurora, CO 80014 720-***-**** *********@*****.***
Vandi Williams
References
Des O'Hare
Supervisor at Newmont Mining Corporation
+62 (372) 635318 x48280
Keith Dodds
Supervisor at AIMCO
Debi Hodges
Customer at AIMCO
Allen Dunkle
Supervisor at Technical Information Associates
Supervisor at PeopleSoft
11873 E. Cornell Cir., Aurora, CO 80014 720-***-**** *************@*******.***
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