Customer Service Manager

Sheila Fay

*********@***.***

WORK EXPERIENCE:

Boston Medical Center (through AAI) April 2009- August 2009 Boston, MA

Data Analyst

Enter data into CITRIX- PICIS OR Manager pertaining to instruments and medical supplies needed in

operating rooms for surgeons (Preference Cards).

Analyze previously entered information and make any necessary corrections and updates.

QA and manipulate data regarding Preference Cards.

Various projects relating to the Preference Cards.

Atlantic Associates, Inc. (AAI) January 2006- Present Boston, MA

Technical and Administrative Recruiter

October 2007- Present

Sourced for resumes and posted jobs on job boards (Monster, Dice, CareerBuilder, JobFox, Craigslist, etc.).

Cold called, phone screened and interviewed candidates.

Matched candidates to positions and clients, based on clients’ requirements, created candidate write up’s and

submitted to Account Managers, negotiated offers and closed hires.

Edited resumes to better match specific positions and marketed candidates to clients.

Performed reference checks to determine candidate dependability and qualifications.

Prepared candidates for client interviews and debrief to better understand their interest level.

Communicated effectively with candidates and clients, maintaining strong relationships. Track all activity

(interview notes, phone conversations and e-mails) with candidates and clients in applicant tracking system

(Bullhorn).

Attended networking events and job fairs to promote AAI for business development purposes, seeking

new clients and job seekers. Researched perspective clients online and distributed marketing

information about AAI’s services.

Other responsibilities included making daily bank deposits, created e-mail marketing campaigns through

Constant Contact and I-Contact, data entry/ analysis, created charts and graphs, faxed and copied

documents, created and pulled reports, imported and exported contact information through Bullhorn,

Excel, Constant Contacts and I-Contact. Calculated weekly commissions for internal Recruiters and

Account Managers using Excel.

Attended SemCo Enterprise CSTA Program.

Recruiting Assistant

January 2006- October 2007

Sourced for candidates through various job boards and posted jobs.

Scheduled interviews for Recruiters and Account Managers.

Tracked phone calls and e-mail correspondence through SendOuts.

Called candidate references and wrote up summaries.

Created e-mail marketing campaigns, data entry/ analysis, filing, daily bank deposits, faxed and copied

documents, created reports, mail merges through Word, calculated weekly commissions for internal

Recruiters and Account Managers.

Trained new employees.

Linens N’ Things June 2004- January 2006 Dedham, MA

Cashier/ Customer Service Representative

Interacted with diverse customer base in a polite and professional manner in store and over the phone.

Organized returns by departments and paged appropriate employees for pick up.

Directed customers to specific departments and suggested “add on” products.

Handled cash, check, and credit sales as well as exchanges and returns.

Responsible for scheduling employee’s breaks.

Recognized for obtaining the most customer’s phone numbers for mailing purposes and opening the

most store brand credit cards.

During the summers at Linens N’ Things I worked in receiving. My responsibilities included unloading

trucks, unpacking, sorting and storing merchandise, and moving merchandise to the floor.

Fay Brothers Plastering, Inc. 2001- Present Boston, MA

Work part-time as needed for family owned business doing administrative duties.

Type invoices and estimates in Works for clients, fax and mail in a timely manner.

EDUCATION:

Massachusetts Bay Community College Wellesley, MA

Associates Degree- Business- 2007

During my time at Mass Bay I participated in a 6 month internship at Omnirox Entertainment, an artist

management company where I learned the different aspects of the music business.

COMPUTER SKILLS:

MS Word, Works, Excel, Power Point, Outlook, Bullhorn, SendOuts, PICIS OR Manager

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