Engineer Technical Support

Joseph V. Eggett

**** ****** **. *** *****, IL **451 Email: ************@*****.*** Phone: 815-***-****

TECHNICAL EXPERIENCE:

Operating Systems: Windows 9x &ME, Windows NT, Windows 2000 and Server, Linux, Apple OSX

Hardware: Mobile devices (Treo, Blackberry, IPhone) Routers, Hubs, Laptops & Workstations (HP, Dell, IBM, Sony, Apple),

NIC Cards, VOIP Phones, Memory, Printers, Scanners

Software: MS Office Suite, Adobe Photoshop Suite CS x, MS Visio, PC Anywhere, VMware, Dreamweaver

Networks/Protocols: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, FTP, VPN, Ethernet, VOIP

Languages: HTML, CSS, PHP, MySQL

ACADEMIC EXPERIENCE:

Bachelor of Science in Networking and Communications Management Feb 2006

Pursuing Bachelor of Science in Computer Information Systems April 2009-Present

DeVry University - Tinley Park, IL

Senior Project

Gold’s Gym – Network Engineer

» Planned, configured, and installed a new network throughout the building

» Installed and ran large amount of CAT5 cable through ceiling

» Organized documents and presentation material

» Forecasted project timeline

» Delegated roles and duties among team members

PROFESSIONAL EXPERIENCE:

Technical Support Consultant 5/1999-Present

» Provided support remotely using Logmein software

» Designed and developed websites for clients using Adobe Suite, HTML, CSS, JavaScript, PHP, and SQL

» Troubleshooting Windows and Internet issues with emphasis on complete re-installs with data recovery

» Removing of viruses and spyware with timely service and support including those requiring offsite repair

» Networking PCs and Servers using NICs, Hubs, Routers, Switches, Wireless, and Hardware

» Installing and re-installing versions of Windows with standard or custom configuration including XP Home,

Media Center and Professional using retail/OEM editions tools such as, Microsoft Virtual PC/Server and WinXP/2K

Network Associate – Intern 8/2009-Present

DeVry, Inc

» Crossed over analog wires from previous system to new VOIP system.

» Configured voicemail through Cisco phones.

» Deployed Cisco phones to several floors

» Conversion of a New VOIP system in large corporation

» Verified Cisco switch locations on company site.

Network Specialist

NCSA – Chicago, IL 1/2008-12/2008

» Installed server racks running Windows Server

» Provided technical support for 100+ HP, Dell, and Sony computers

» Responsible for all duties and tasks of a Jr. Level Network Administrator position

» Responsible for maintaining and troubleshooting desktop hardware/software related issues

» Developed training documentation for MS Outlook 2007

» Worked closely with the Sr. Level Network Administrator to maintain network of over 100 PCs

» Analyzed and corrected network troubles and performance issues

» Installed new software and hardware upgrades on client workstations

» Set up and provided Blackberry, Palm, or IPhone email services for employees

» Created and edited various types of templates using Photoshop and Illustrator

Loan Processor/Underwriter – Contract

Washington Mutual – Lombard, IL 1/2007–1/2008

» Aided in production of loans

» Validated and audited loans to make sure eligible

» Completed loans in a timely manner

References available upon request

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