Manager Sales Representative

EDWARD M. EUCKER

***** ******* **** 440-***-**** Residence

Olmsted Falls, Ohio 44138 216-***-**** Cellular

********@*******.***

CAREER SUMMARY

I am an accomplished operations manager with diverse experience in logistic, transportation and financial operations.

Results oriented individual with strong leadership, communications, sales, analytical problem solving and workforce

coaching skills. Specialty areas include:

Lean Principles Operational Analysis

Quality Control Account Management

Cost Management Training and Development

PROFESSIONAL EXPERIENCE

FEDERAL RESERVE BANK of CLEVELAND, Cleveland, Oh. - agency of the Federal Government

Operations Manager, Financial Services, 2000-2005

Oversaw check processing center, clearing more than three million checks per day. Provided Lean leadership to 4

supervisors, 6 team leaders, and 44 full-time and 19 part-time staff. Achieved local net revenue target of $4.5 million.

Saved $100,000 per year in department payroll costs through staff reorganization.

Lowered budgeted overtime costs by $75,000 through efficient management of staff schedules.

Reduced annual equipment maintenance costs by $115,000 through process and product re-engineering.

Successfully oversaw electronic document imaging project meeting all related training and installation

guidelines and deadlines.

YRCW Inc., Copley, Oh. - $9 billion transportation and logistics

Service Coordinator, 2005-Present

Direct the unload and load of 1.5 million pounds of freight daily. Provide leadership to 30 union freight

handling professionals. Teach and encourage Lean principles and concepts.

Exceeded productivity goals by 3% for 4th quarter.

Through proper planning, dispatch and coordination with service centers throughout the Midwest, met on

time delivery goal of 96%.

Recorded terminal locations’ 2nd highest safety streak of 4.5MM safe driving miles through training and safety

awareness campaigns.

UNITED PARCEL SERVICE, Middleburg Heights, Oh. - $45 billion parcel delivery and logistics

District Sales Representative, 1998-2000

Sold full portfolio of logistics services to prospective clients in Northwest Ohio.

Consulted with clients, assessed needs, negotiated rates to ensure sale of right product mix.

Demonstrated adept communication and negotiation skills, consistently meeting marketing goals.

Developed client relationships resulting in achievement of new revenue target of $100,000.

Industrial Engineering Specialist, 1996-1998

Assisted management with strategic planning and operations improvement activities.

Edward M. Eucker, Page Two

440-***-**** Residence, 216-***-**** Cellular

Compiled and analyzed optimal building capacity data, formulating plans for redesign and/or expansion of

existing facilities.

Applied knowledge of methods for process re-engineering resulting in continuous productivity

improvements.

Forecasted expected volume and personnel needs through analysis of past trends and planned growth .

Created, and assisted in the implementation, of master operating plan for inside operations.

Gathered, analyzed and presented cost analysis to operations management.

Training Supervisor, 1992-1996

Administered complete training program including all new hire orientations, classroom development sessions, hands -

on training, testing, evaluating, and all relevant record keeping.

Supported outside vendors in planning and execution of staffing needs analysis.

Assisted with oversight of OSHA training for operating division.

Demonstrated effective presentation skills.

Directed and maintained computer based training program.

Provided direction and mentorship to new supervisors.

Operations Supervisor, 1985-1992

Managed team of 31 union staff members covering three-shift operation. Responsible for timely and accurate

unloading, sorting, and loading of parcels for delivery.

Consistently met or exceeded productivity goals.

Administered company policies and compliance with union contracts.

Encouraged work team goals and concepts.

Assisted business manager with planning and execution of daily dispatch.

EDUCATION

Bachelor of Business Administration, Accounting, Cleveland State University, Cleveland, OH

BAI Graduate School of Bank Operations and Technology, Owen Graduate School of Management, Vanderbilt

University, Nashville, TN (in progress)

PROFESSIONAL DEVELOPMENT

Coaching for Managers, The Villard Group, Federal Reserve Bank of Cleveland, Cleveland, OH

Trust and Betrayal in the Workplace, Case Western Reserve University, Cleveland, OH

Motivational Management, Simms Group, Federal Reserve Bank of Cleveland, Cleveland, OH

TECHNICAL TRAINING

Process Improvement, Federal Reserve Bank of Cleveland, Cleveland, OH

Industrial Engineering and Process Improvement, United Parcel Service, Chicago, IL

Situational Sales Negotiation, BayGroup International

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